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Charleshurstgroup.co.uk reviews first appeared on Complaints Board on Aug 12, 2010. The latest review Part failure was posted on Aug 12, 2010. The latest complaint Part failure was resolved on Aug 12, 2010. Charleshurstgroup.co.uk has an average consumer rating of 5 stars from 1 reviews. Charleshurstgroup.co.uk has resolved 1 complaints.

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Charleshurstgroup.co.uk Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Charles Hurst NewtownabbeyPart failure

I own a Toyota Auris (2007) which I am very proud to be the owner of, however recently the power steering ECU failed causing me to park the car at the roadside.
I rang Charles Hurst Newtownabbey and explained what had happened. I expressed my annoyance with a problem of this kind which happened on a 3 year old car. I asked them if this would be fixed under warranty due to the nature of the problem, which they replied 'we will speak to Toyota on your behalf and get back to you'. They rang back shortly after my phone call and explained that since the car had ran out of warranty (only 2 months!!) they would not be prepared to act on this case. For me to get this issue resolved I would have to pay £380.00+VAT for the part and £300.00 for labour. I obviously was not going to pay this amount for a 3 year old car.
I rang around and decided to ring Curtis cars in Ballymena which they offered me the part and labour costs of £450.00. I thought this was a bit better but still dear. My wife later rang and explained the full situation again to Curtis cars and they rang Toyota to see what they could do. Toyota had offered me discount of the part, something Newtownabbey did not tell me about. Curtis cars then gave me a further price of £290.00 for the part and labour!!.
How can Charles Hurst Toyota Newtownabbey charge this amount and get away with it???.
Therefore I am making a formal complaint against this company

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    • Ga
      gary nash Oct 16, 2012

      My Girlfriend bought a second hand car from Charles Hurst, There was a problem with the car after she had it a couple of months so she left it in Charles Hursts and they fixed it, when she went to collect the car they told her who ever was servicing the car in the past had'nt been doing a good job the brakes were bad and other work had been neglected then she showed them the service book fully
      stamped by CHARLES HURST.

      0 Votes
    • Bo
      booby999 Oct 13, 2012
      This comment was posted by
      a verified customer
      Verified customer

      These people at charles hurst are the biggest bunch of Liars on the planet, they will tell you anything, and are to stupid to realize you can check elsewhere. the worst seems to be the motability adviser in the Portadown branch who tell customers she is putting
      this and that on the car extra when it is Vauxhall standard spec, also has the receptionist tell customers she is off work when she is there all the time, all this I can prove, always record what these wasters tell you for future reference.

      0 Votes
    • Sp
      Sppedbird Jan 30, 2012

      Defective Toyota Auris steering ECUs?

      Toyota Auris cars apparently often have defective steering ECUs! They are therefore unsafe at any speed until this problem is addressed by TOYOTA and remedied!

      We have a similar case here on Gran Canaria where on a Toyota Auris with only 62, 000km the power steering ECU failed completely whilst driving and caused complete loss of steering because the steering locked up and so the car could not be steered! Toyota dealer here just shrugged it off and the repair - replacement of the defective ECU - cost over 620 EUROS!

      Toyotas with these problem ECUs are unsafe at any speed und should be recalled and the defect remedied! Here action by the EU in Bruxelles is clearly required! Any suggestions? Please write in!

      Comments

      0 Votes
    • Sp
      Sppedbird Jan 30, 2012

      Toyota Auris cars apparently often have defective steering ECUs! They are therefore unsafe at any speed until this problem is addressed by TOYOTA and remedied!

      We have a similar case here on Gran Canaria where on a Toyota Auris with only 62, 000km the power steering ECU failed completely whilst driving and caused complete loss of steering because the steering locked up and so the car could not be steered! Toyota dealer here just shrugged it off and the repair - replacement of the defective ECU - cost over 620 EUROS!

      Toyotas with these problem ECUs are unsafe at any speed und should be recalled and the defect remedied! Here action by the EU in Bruxelles is clearly required!

      1 Votes

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