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Care.com / false advertising

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I set up a profile with Care.com, so that I could look for positions and circulate a profile for care giving. One caveat is that Care.com encourages profile builders to give their social security numbers and a credit card number, to run, (they say) a background check.

Of course, I mentioned this in a phone call to the local police department, and was advised against giving out this information. We all know about identity fraud and phishing these days.

Unfortunately, I met up with an undesirable potential employer, who posted a negative review about me, without proof or documentation of any sort. When I went to Care.com to request that this review be removed, I found that I had been listed as a paying Customer Care Provider (never authorized by me), and that I could not withdraw my information until my account was payed in full at the end of the month.

MInd you, I had signed up with Care.com with the full understanding under its terms, that this site was free, unless one had signed up for payed services.

I would suggest that people who want services or who seek a job, look elsewhere. Care.com seems illegitimate, to say the least.


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N  21st of Sep, 2009 by 
Agree Disagree -2 Votes
I work for Care. com. I'm sorry you had a negative experience. I'd be happy to help you resolve the billing issues and any other problems you had. You can email me at smanzo@care.com
N  12th of Feb, 2011 by 
Agree Disagree +1 Votes
Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.
A  6th of Mar, 2011 by 
Agree Disagree +1 Votes
I would advise not posting on care.com. I had a woman post a negative review on my account and I sent several emails requesting they remove it. This woman posted a negative comment because I felt the area she lived in was not safe and I refused to accept a job where I felt unsafe ..especially a night shift. So, I had 4 interviews lined up and after she posted that..I haven't had one call back. It's just absolutely insane. Should care.com remove that negative posting, I will remove this one. I am just beside myself. My resume, references and longevity speak for itself.
A  6th of Mar, 2011 by 
Agree Disagree +1 Votes
This is a copy of an email sent by www.care.com. Be aware folks. Email: Further to my email earlier this morning, I wanted to remind you that we have decided to remove you from the Care.com community. This means that you will be unable to re-enroll on the site in the future.

We appreciate your continued understanding regarding this matter.


The Care.com Team

Care.com Case Tracking Information (please do not delete):xxxxxx
Case Number: xxxxx
Case Thread ID: ref:xxxxx
A  6th of Mar, 2011 by 
Agree Disagree 0 Votes
Folks: Don't bother signing up and wasting your money. This is what they will send you (see below). Go to sittercity.com. Much better website and customer care! Pursuant to Care.com's Terms of Use, "Care.com reserves the right, in its sole discretion, to terminate your access to all or part of the Care.com Site, to remove your profile and/or any content posted by or about you, from the Site, and/or to cancel your subscription to Care.com, for any reason or no reason, with or without notice."
N  2nd of May, 2011 by 
Agree Disagree 0 Votes
Sittercity is honest to tell the applicant who is a real member, so the time is not wasted to applying for jobs that do not exist because a membership is not paid!!! Sorry for your misinformation...they have helped me in many jobs!!!
A  2nd of Sep, 2014 by 
Agree Disagree 0 Votes
I recently was informed that my account with care.com was deleted do to a bad background check. I was sent an email in 2013 that I never opened and she could see on her screen that I had never opened it. I wasn't even using them then and had no computer at the time so I had no way of knowing I received an email. I didn't even realize I had an account with them until last week when I tried to sign up for an account, and after half a day of my life was spent posting pictures and information on my account it was deleted. After 3 days of emails to a representative I was told it was do to a bad background. After calling them I was told to try to open a new account under a different email (which i had to set up) and then to pay for a background check and to see if that will work because they didn't think that Sterling could help me. Sterling or Care.com?? Sterling was very helpful Care.com not so much. Well I couldn't even get to the paying for a background check before they said no that they couldn't create an account. I never paid for a background check previously so when they ran that check over a year ago they ran it for general information. I have a very common name and live in a big state so chances of them finding a record is very high especially seeing I have had this happen to me before with an apartment complex. I called sterling the background check company and they needed a control number so I called care.com again to get that and they informed me that I will never be able to get an account. What???? That's not me. I will gladly pay for a background(even though I shouldn't have to) just to clear my name and show you that you have the wrong person. Nope nothing they can do. This company is ruining peoples reputation running general background checks. If you are going to run a check run an accurate check so that u don't falsely accuse people and keep them from working.

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77 4th Avenue, North
United States - 02451
+1 877 227 3115
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