Cannata's King Cakes
reviews and complaints

Beware of Pottery Barn's reward certificate program. It will never get applied to your purchase. I received a $750 reward certificate in August 2018 and made a purchase in November 2018 in store where I surrendered the certificate that was supposed to be applied to my purchase. 6 months later I received my purchase ( a chair) and a few days later a bill for the full price. The rewards were never applied. I called Pottery Barn multiple times over 70 days and spoke to various customer service representatives and their supervisors ( ex. Sarah, Michelle, Miss Keisha, Dan and others). On several occasions I was made a promise that it will get fixed and applied but it never did. They hang up on me several times already once they realized what I'm calling about. Countless hours on the phone later, I feel CHEATED by the Pottery Barn. I'm returning the item and will NEVER EVER make another purchase at this deceitful company. Watch out for their SCAM!

They called my mother a liar after all of this happened to her. I would not order from this company! Here is the email she sent them- This is the SECOND time I am having to contact you about an incorrect order. I did not pay $43.70 for an empty box. Yes, you read that right, AN EMPTY BOX. Oh, it had something inside of the EMPTY BOX, ANOTHER EMPTY BOX. Is this somebody's idea of a sick joke? After my OTHER INCORRECT ORDER, you made it right by sending me the CORRECT King Cake. We loved it so much that we placed an order for another one and this is what we get? I want my money back or if someone there can do something right and send me the order I placed. This is ridiculous. When I picked up the box at my front door and realized there wasn't anything in it I could not believe it! Then when I open it to see what is shaking inside, it is another closed up empty box. You cannot tell me whoever packaged my order made a mistake and accidently did this. How do you mix up a king cake with an EMPTY BOX?

I ordered 7 #3 King Cakes to be sent to my 7 childrens homes and the order
was very specific as to what I wanted and the addresses were correct. The
bakery sent two of my children a # 1 with no porcelain dolls and another a
#2 withjust one doll. I have not heard from the Jacksonville family as of
yet. I am very dissappointed as I have order King cakes for the children for
several years and I continued to use Cannata's to help support people in
Katrina area. I would like to know what is going to be done about this as I
have pre-paid with my AMerican Express card. I have notified the bakery but
have not had a response on what they will do to remedy this. Please advise.