[Resolved] / Does not want to refund unsold timeshare money

Sydney, New South Wales, Australia Review updated:

I have paid $1, 650 AU to buyatimeshare. com to sell my timeshare. It has been over 3 months and they do not inform you as to what is going on. Upon enquiry, they tell you that it is too soon to be sold. They do not keep you updated and they do not want to refund the money to you. If there is a way out of this situation, please help.

  • Resolution statement customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

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  • Lu
      6th of Apr, 2010

    With 100, 000’s of clients throughout the world, there are occasional
    issues that may arise, as with any large organization. We try to do
    everything within our power to over deliver, but as with any service or product, it’s ultimately the end users decision and feelings that may spark such erroneous comments, if in fact we haven’t met their expectations.

    We are the most technologically advanced Timeshare Resale Advertising firm worldwide. With this being said our customer base is very tech savvy, many are in top 3% income brackets with higher levels of education then the average purchaser, this educated, affluent customer base cultivates environments for new age media such as blogs, threads, viral marketing, which may lead to false accusations and or opinions of a non customer.

    Many accusations against our company are simply untrue, some have been found to be from competitors trying to tarnish’ name. We spend millions on Advertising, Social Media, PR and answering all complaints related to our business practices with integrity at the forefront of each managerial decision. Our customer base signs and agrees to specific terms, these aren’t hidden, they are in plain sight. The agreements made between and the potential seller or renter is clear, with 3 levels of verification procedures to make sure our customer base is fully aware of our aggressive advertising practices. We have thousands of happy customers, but unfortunately these blogs aren’t focused on happy customers. If a customer is tech savvy do your research, we promise you will find that provides the most ethical methods of reselling and renting timeshares

    Please, we challenge whoever views these statements to follow the link below and read our

    Keep an eye on our recently sold properties, you may in fact see your property on this list in the near future.

    -If you are still not 100% satisfied, please contact Customer
    Service at (800) 640-6886 or (800)-882-0296 or email us at
    [protected] with any concerns regarding your account and it
    will be our top priority to respond immediately and with integrity.

    Please keep in mind Timeshares are not a monetary investment, but an investment in lifestyle! Price your property accordingly!

    0 Votes
  • Va
      22nd of Oct, 2012

    If you're still unhappy, I would call them now. They have redone their customer service area, and are much more approachable and want to work to a resolution that suits both parties, ask for that Luis Villeda(see above) guy, I believe he is their cs director

    0 Votes

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