Burlingtons Boutique — deposit not refunded, no communication
I had an appointment for me and my friend on 14th June 2015. The voucher I bought on the street, but I went to the salon to ask about it´s legitimacy. I haven´ t receive any receipt, and the voucher was later taken from me by the employee - she said they need to keep it. When booking the appointment I was told there is a 50 Pound fully refundable deposit per person, payable by credit card, so I paid 100 pounds for me and my friend and was told I will receive a confirmation and a receipt by email, which I never did. I was very unhappy about the appointment - they rushed us, the promotion material lied about what is really going to happen (for example there was no hand massage, no facial and other promised things we had ask for specifically, like drink or manicure at all. We didn´t like the photos very much, plus of course they were incredibly expensive - as other people mentioned here, so we decided we don´t want any of them and I repeatedly asked if the deposit is going to be sent back to my account and all the employees replied positively. I haven´t got my "fully refundable" deposit back till this date...It has been 3 moths and I have been writing emails and calling several times (which probably cost me half of that money since I am a student and I was traveling to other countries). Nobody ever replied to any of my emails and when I call they always tell me that they don´t know why I haven´t got my deposit back yet and that it was probably someone else´s fault and that this time it is going come in few days...I am sick to my stomach to be honest, because I would never expect anyone to treat people like that, and especially not an "exclusive salon". At first I thought they just made a mistake and I was really nice and polite, but I am feeling tricked and honestly very sad. If I could advise anyone, don´t use services of this salon or at least never give them any money before you receive the service.