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1 Jonesboro, GA, United States Review updated:
Contact information:
Phone: 877 668-7221

Back in January, Time Warner offers a free wireless modem through But I have to pay for it first. So I charged on my Credit card.

Since I chose the Self-Installation, Time Warner still send a service man over. The service man refused to use & connect the wireless modem, so I ended up with a wired modem.

So I packed the wireless modem & items back into the original box with air cushions & returned it back to Georgia wasrehouse within 30 days. I spent another $13.35 just to return the items back.

After a month went by, I didn't hear anything at all from them, so I called up in March. The service Rep told me she would put it "priority" and I should hear from them through E-mail within 7 - 10 day.
I've been given the run around since the beginning of March, and now it's May & the Supervisor in charge said the Modem came back as "DAMAGED". So I argued with her, but no avail. No E-mail notification was send to me at all !! NO REFUND.
This is certainly a RIP OFF PUBLIC company.

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  • Al
      28th of Jun, 2011
    0 Votes

    Same thing happened to me. I was offered 14.99 with Cox for one year which was a lie. I did not receive the rebate promised to me of $89.90.
    I wish an attorney would start a class action suit. There are thousands of people who have been scammed by this company.

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