Booking.com / customer service
Customer service at booking.com is terrible!
The second time in my life i've needed booking.com to help fix a problem.
(the first problem was 4 years ago when a shady hotel owner in chile insisted on collecting the government tax, which is not due by a non-chillenean guests = booking.com did nothing to help nothing)
Now, for the past week i've tried to merge a reservation I made on my cell phone into my "frequent traveller genius" account... And am told "i'll call you back." (they don't), we'll send it to our it office... Nothing happens.
If all goes well... It goes well.. But if there is a glitch.. There is no recourse or support none... Beware... No help, no support... None!
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