Booking.com

Customer service at booking.com is terrible!

The second time in my life i've needed booking.com to help fix a problem.
(the first problem was 4 years ago when a shady hotel owner in chile insisted on collecting the government tax, which is not due by a non-chillenean guests = booking.com did nothing to help nothing)

Now, for the past week i've tried to merge a reservation I made on my cell phone into my "frequent traveller genius" account... And am told "i'll call you back." (they don't), we'll send it to our it office... Nothing happens.

If all goes well... It goes well.. But if there is a glitch.. There is no recourse or support none... Beware... No help, no support... None!

Woof!

Hello - On 10/30/2013, I made a hotel reservation on Booking.com for travel from SFO to Miami from 12/28/13 to 12/31/13 and was sent a confirmation from the company verifying my reservation. I then contacted Booking.com via this # [protected] the next day and spoke with a Booking.com sales agent who once again confirmed my reservation with me as well as put me on hold and confirm it with the hotel where the reservation was made. The sales agent informed me my reservation was confirmed for the dates I made and everything was as expected. I then proceeded to book my families flights and rent a car around my hotel reservations for the dates and city above. On 11/04/13, I received the following email from the "Booking.com Customer Service Team" :

"Thank you for choosing Booking.com. It has come to our attention that a number of incorrect rates were posted in error due to a technology glitch. Unfortunately, the (Hotel Name and Dates) affected by this glitch and the (Hotel Name) is unable to accept your reservation. As consolation, the (Hotel Name) is willing to offer you a special rate which has been discounted from the original price of the correct daily room rate. This specially offered daily rate comes to the amount of $449 per room/per night (which is 4 times what I was confirmed to pay). If you wish to accept this new rate, all you have to do is contact us here at Booking.com either through our email address or customer service hotline and we will adjust this rate accordingly. You will then receive a new reservation confirmation reflecting the presented information.I f you choose not to accept the offered discounted rate, you will be able to cancel this reservation free of charge at any time. Once again we would like to extend our most sincere apologies for this unfortunate situation and any inconvenience this may have caused you. Thank you for choosing Booking.com. We look forward to hearing from you"

I find this unacceptable, I now have a flight and car rented and no hotel room for the dates of my travel. Offering me a discounted rate that is four times what I was quoted and confirmed to pay is such horrible customer service. Shouldn't booking.com honor my reservation considering they not only confirmed it with me via email, but also verbally with me and the hotel? I'm a booking.com customer because I trust the company and would think they would honor the rates they list - Especially because this was not an error caused by the customer. Why is the customer being punished here? I would like for Booking.com to honor this reservation as expected. Please help!