Bob Brady Auto Mall / Dishonest Practise
Wow! Where to start, I was contacted via email in regards to a pre-approved program that I qualified for set up an appt via phone gave her all my informaion prior to coming down and was told that I was pre-approved up to $25K. Made the three hour trip down to decatur illinois only to be told now that I was not qualified? A month later I pulled my credit only to see they pulled my credit FIVE TIMES! When I called the original sales peson Chantell Hilton for an explanation and reason she ignored my call. When I got her manager ANGIE MANNS on the line she was pretty much very rude stated that this is what they do and to get over it!!! I would of never dealt with them if I I knew that I would of had this type of experience! I ended up going to another dealer and having a WONDERFUL EXPERIENCE! Avoid this dealership, AVOID THE PRE-APPROVED Program it is a scam and their CUSTOMER SERVICE IS HORRIBLE!