BioLife Plasma Services
reviews and complaints

I came to donate plasma at the bio life center and denton texas, when I came in after I signed in on line saying that my child will be with me they told me that the daycare part would not open til 9 I was here at 830 I told them I would wait my friend was here to donate to I said can she wait or go in the lobby with the child they told me know that we had to wait outside then when I came back in to donate they had me go to the lobby where two people were there with their child waiting for the daycare to open now my child is a mixed race, my friend decided not to donate she sat in the car with my daughter I came back to start giving my plasma my friend came back in to bring my daughter since it was after nine inside the play area since I was back here they told her that my daughter can not go into the play area since I was already down at which I felt was wrong since they knew we were waiting for them to open to my daughter could go in there instead of sitting outside in the 33 degree weather, then after I was sitting back here donating my friend called me to let me know they came out and told her that her and my daughter had to leave the premises since they weren't donating they could not sit in the car I totally disagree with all of this I think they are being very racist and i'm very upset, if something is not done about this or addressed to where i'm aware of it I will take further actions. I'm donating plasma for people that need it and this is how I get treated me and my child.

I was at biolife a week prior. I was having a pleasant conversation which some employees seem to "over hear" and they proceeded to make extremely wild claims. Last I was called columbine to my face twice, insulted by multiple employees when I was there. They pulled me in to the back office to ask why I said what I never said. They then proceeded to say how others heard me, and I kept trying to explain that is not possible. The lady proceeded to quote me saying anti-semitic slogans even though i'm half jew. Then she said I made a threat I never voiced/conceived all the while the manager is further offending me. My only source of income is gone because some one claims I said stuff I never said. Now I can't afford marijuana to medicate my stomach condition and inoperable testicular cyst. I've left 3 messages on their machine after I broke down crying in a public park. And i'm a 21 year old man

Treats those trying to be new donors like absolute garbage. I had all the right identification and residency paperwork, yet I was refused because I was still "active" at the biolife in denton, texas where I last donated over 8 years ago! I was told i'd have to be "deactivated" before I could donate at the missoula facility. But rather than just calling the denton facility to deactivate me, they send me on my way and tell me they'll call me when the denton facility responds to the fax they're going to send them. Nonsense. I was willing to wait; all they had to do was call the denton facility and tell them they're faxing the stupid form to deactivate me, and it could've been filled in and faxed to the missoula facility, yet they refused to do so. This facility has gotten a very bad reputation for finding any excuse to turn away new donors, and my visit confirmed that. They're also paying the same amount for donations they did over 8 years ago even though we all know they're receiving more for our plasma than they did over 8 years ago. And they won't pay you in cash anymore — instead, it's a visa pay card that has all these usage fees. Advice: steer far clear of this biolife facility, for they treat people both crudely and rudely.

I was a faithful donator and loved going in to donate. After some time I was required to submit for a physical. I was fine with this, and followed all directions. When asked to review my personal history information, I noticed an error. When I brought it to the nurses attention, I was treated badly and permanently banned from donating. When I tried discussing this with the center manager cory, he became rude. I then contacted the corporate headquarters and while they took my complaint, I do not feel that they actually paid any attention to the disrespect I have been shown. On top of that issue, the center manager called me, verbally harassed me, and banned me from calling. He then, in a very threatening manner, assured me that he would continue to contact me, even though I politely asked him not to. I would avoid this company at all costs. I am not the only person this has happened to, i'm just the only one that will not accept being bullied into silence.

After I did routine questions& tests I was set up to donate plasma. As soon as the machine kicked in and started to separate blood and plasma I had immediately noticed that the bag collecting plasma was not the normal ‘apple juice color’ but that it had a decent amount of blood in it. I then told several different employees that it appeared to be abnormal. Even after looking at the bag they had dismissed the color and my concern for the abnormal factor. When I was being taken off the machine an associate had told me that it was going to have to be discarded because there was so much blood in the bag. Right before I got off the donation chair I was told that I was going to have to see a nurse to address the questions that I had. When I got up from the chair I was told to follow an associate to the check out screen. Not once had they had any kind of concern about me walking or standing at the touch screen to log out. After I logged out I was told to sit down and wait for a nurse to come and answer the questions I had. I was called into the nurses office was told that I was going to have to wait at the center for 30min because I might be lightheaded. I had then asked if I had a family member come and pick me up and I was a passenger in the car if I could leave. (thinking that the only reason that they don’t want me to leave and drive a car is because I would be lightheaded.) I verbally attempted to rationalize why I couldn’t leave in a family vehicle if I wasn’t driving because of ‘lightheadedness’ and honestly got frustrated because I didn’t understand why I couldn’t leave if I wasn’t driving for being ‘lightheaded’. After I sat in the waiting room and told my husband that I didn’t think that I should drive and that he should come and pick me up after I got done with my 30min, I had different lady pull me into her office and begin to explain why I couldn’t leave. Reasons like blackout pass out, lightheadedness &dizziness and had verbally recognized that I was obviously upset at the situation. She asked me why I had gotten that way to begin with. And, I had told her that it was because the nurse hadn’t ever said that I might pass out, might blackout, or might be might be dizzy! And that I couldn’t rationalize not being able to leave for being lightheaded if I wasn’t driving. And, then confronted her about feeling like I was being pulled into an office and ‘getting a talking to’. I told her that if the nurse had originally told me that I might pass out, black out, or be dizzy that the reasons for keeping me there would have been rationalized! I told her that I had called my husband and that he was going to drive me home after my 30min and she told me that if I left I was pretty much going to be banned from coming to another biolife facility. After feeling like I had been done such a disservice from the faculty right down from telling the associates that something was wrong from the beginning, to not telling me all of the symptoms that I might encounter so I could rationalize such a request and not have become so angry this entire situation could have been avoided!

To start off with I have heard a lot of complaints about biolife from friends and customers. I work in a company pharmacy about a block down the road and whenever asked about it I would tell customers that the service seems to vary from person to person. Now today I can add my experience to the negative ones. When I first scheduled my appointment I called to ask if I was even able to donate because I take keppra to prevent seizures, which I have been seizure free in over 8 years. I was told, no this shouldn't be a problem, which I figured would be the case since I am able to donate regular blood. When I arrived today all the help talked among themselves and only spoke to the "customers" when asking a question. At several points I considered leaving because it seemed to be a waste of my time when the staff themselves weren't even focused. They also had several machine malfunctions that I could not even begin to believe. I had to touch my finger to the sensor at least four or five times each time and had to have my picture taken three times for it to register. Thirty minutes later I finally was taken into a room with a nurse to review my questions I took on the computer, which again I will add three of the six computers were actually working. The first question was do I take any medication? Again I said exactly the same thing I did when I called, yes I take keppra to prevent seizures, but i've been seizure free for over 8 years. At that point I was told I could not donate. When asked why the best answer I got was keppra binds to the plasma. When I asked even if this was true why it would matter, she had no answer for me. Well i'm disappointed to tell you but your nurse does not even have the correct information, to start with plasma is not influenced by keppra. Several studies have been done and no determination has been made on the effect plasma donation has on seizures. As a matter of fact, several of our customers who have had seizures donate plasma twice a week like a “normal person” could. Also as stated on your website, being able to donate is determined by severity and type of my seizures, neither that I was asked about. I find it rather interesting that someone could take any number of illegal drug and go in to donate plasma while lying on this test and get away with it but yet someone who has had an actually condition in the past that's truthful may not donate. Neither I nor any other member of staff that I work with will be recommending this facility or business starting today, which unfortunately will be a large number of people due to the company size. My intention of donating was to help people that truely needed it, not to give a job to someone who's too lazy or rude to get any other job. I apologize to the people who true do need these types of studies done but it looks like I will be going back to the blood center of iowa where they have no problems with this medication I am on and actually are pleasant to their staff.

I am complaining because I was resently premanently deferered. They said that I was untruthful with them about the tattoo's I have. They continued to call me a liar. When I left I was so mad at the thought of being called a liar. I have two tattoo's one on my ankle and one on my breast both for a special reason. I never hide the reason for them I am open and tell whomever may ask. Well the problem with this company is that when I confronted them with this problem. The were all sweet telling me that they were sorry I was treated like that and would do every possible to fix situation. Then upon conclusion of meeting said I should here back in a week. The week came and the caller stated they werent going to fix anything because there rules dont allow. I think rule are rules but in some situations they should be looked at and amended when time is right.

Their chec k timesare getting to be a joke. They say get there when appt scheduled and then site and waite 30 minutes? Then too their spee, what isthe protien acceptable. Mine was 6 and I was defered for another test. Geesh when they rest and it is 6 has been okay in the past. How I wonder, as they have lost my chart in the past and been frantic to find. They made me waite to get the results on 12-16-08 as well. How I wonder, did someone screw up again and I have to pay for it? I k now when they drew my blood the day of the test protien was 7.1. Have been told it drops a point when tested in the lab so am thinking it went to 6.1 but then the tech did not tell me. I bet someone screwed up my spee and now I have to waite 2 weeks and miss their great x-mas drawing because I missed my 5th appointment. What a [protected]@!@!@!@ have done for 3 yrs now, so gotten pretty wise to how things operate. This place was upside down last wek with reps being there and they screw up a lot! Would they tell me they screwed up my spee I think [protected]@!@ it helps but is a major run around