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Billion Stars Express / ripoff, unethical behaviour

1 Kuala Lumpur, Malaysia Review updated:

Sunday, 27 December 2015 Operator Code Ref. No. 4B8165E7 Bought tickets with assigned seats at SGD45 per seat for 8 pax - scheduled departure on Sunday, 27 December 2015 at 16:00h from Bandar Utama. It was supposed to be a 28-seater bus. Bus did not turn up - we ended up having to travel on a 48-seater Bus No. WXF 9559 from Kiffah Travel & Tours (M) Sdn Bhd. It was free seating, no bottled water and snack provided, seats were uncomfortable and dirty. Would like to request for a partial refund - pay what is worth for Bus No. WXF 9559, which is definitely not a SGD45 bus fare. Instead of going to Beach Road, Singapore direct, the bus also made a stop at Larkin, then Woodlands and eventually Beach Road. We spoke to the bus driver and understand that this is the not the first time that Billion Star Express had committed such a scam. Driver was kind and understanding.

Billion Stars Express
Billion Stars Express
Billion Stars Express
Billion Stars Express
Billion Stars Express

Dec 29, 2015
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  • Sa
      29th of Dec, 2015
    0 Votes

    Can the Malaysian authorities do something about this company, please?

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