Big Fish Gamesnot receiving my chip winnings

Hi this is my 2nd message to try and get through to you guys in the space of 2 days, I use big fish casino on a daily hourly basis and put a lot of time and money into your app, I was playing scattatter cats and treasures in time on the 3/2/17 at around 11pm and I won chips to the value of 25.5 million, These chips did not fund my account even after the flashing screen telling me I won the chips, I was on 3 million so I would of noticed the chip balance being updated to 28.5 million which it didn't, I waited for the page to refresh and still no chips, I have a very strong internet connection, Today 4/2/17 at around 11am I won chips too the value of 2 million and 54 chips and these chips have also not been credited to my account, This is the 2nd occasion my chips haven to gone on and I'm quite disappointed if I'm honest I was so close to leaving an app review but I would like to make you aware of the problem I'm facing, I spend my own wages on buying chips as you can see if you look into my account and I have spent a fair bit on chips and gold, I hope you can resolve my issues by looking into my account and seeing that I've not been getting my winnings properly, thanks chris elson

  • Updated by ChrisChips17, Feb 04, 2017

    This was the original message sent to them and they still fail to communicate

Feb 04, 2017

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