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1.3 25 Reviews

Betway Group Complaints Summary

2 Resolved
23 Unresolved
Our verdict: If considering services from Betway Group with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Betway Group reviews & complaints 25

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Newest Betway Group reviews & complaints

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D
7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Betway Group 5 picks 500000 jackpot

I played the jackpot of 500000 naira. Where you must have at least 4 correct teams 5 teams to win a prize. Juventus Vs Ajax, I predicted Juventus or Ajax win, and Ajax won. I was denied my prize. They said, I lost the game. Yet there is room for multiple lines selection. What they did was to give me a cash out of 56 naira (0.15 dollar) even before the game ended. Below are the details. This is big time fraud.

2019-04-15 11:51 / Bet ID: 10851733NG Status: Cashout 1X2 Pick 5 (6)
Away
Watford v Arsenal
2019-04-15 21:00
Winning Selection: Away
Away
Leganes v Real Madrid
2019-04-15 21:00
Winning Selection: Draw
Home
Juventus v Ajax
2019-04-16 21:00
Winning Selection: Away
Away
Juventus v Ajax
2019-04-16 21:00
Winning Selection: Away
Home
Barcelona v Man United
2019-04-16 21:00
Winning Selection: Home
Away
FC Porto v Liverpool
2019-04-17 21:00
Winning Selection: Away
Wager Amount: 40.00Payout Amount: 56.19

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A
7:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Betway Group its fraud after winning big amount

Its fake after winning big amount, when I am trying to withdrawal its asking more verification details and my got locked. Even support team are not able tell the reason behind locking my account they said operational team decideded to lock my account and also they are not even paying back my deposited amount also after submitting all my proofs(bank statements, driving Licence, Adhar card, internet bills).
Its completely Fraud. If you win they will lock your account.

few months back itself my account fully verified.

Please don't do big amount deposits'. I would like to give 0 stars

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ComplaintsBoard
M
11:56 pm EDT

Betway Group gameling

If you are able to win some money from betting - avoid Betway. After asking for a withdrawal, they close your account and confiscate your money without giving an explanation.

"As mentioned the account was closed as per senior management decisionm it will remain closed. I am not privy to the reason for the decision, it was taken after reviewing the account.

Along with that the decision has been taken that the withdrawal you had will not be paid."

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5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Betway Group - fraud / scam

Just want to give anyone here a heads up on this site.. Put £200 in as deposit, playing the slots and won around £900 Tried to withdrawer and found I was not allowed and couldn't as had £170 bonus that I had to spend first before you take your winnings. Here's the catch: you cant just spend the 170 as that does not work, for every couple of hundred...

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ComplaintsBoard
T
7:28 pm EDT

Betway Group Beware people there are far better online casino's than this one

This is another con you pay they are nice you win and try to withdraw your money you now become a thief a scammer and they treat you like ###. Beware people there are far better online casino's than this one.

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Mukesh Chauhan
, US
Nov 13, 2023 4:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I withdrawal money on 21 September but money not come in my bank account. Please send me my money in my bank account. I complaint more time but you yo didn't give any response. Why you didn't give my money back..more than 50 times I complaint but you didn't give any response.. if you didn't pay my money than told me

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edward senayah
, US
Sep 24, 2023 4:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am complaining about suspended ticket since 15 September 2023 over two games. I won all the games that l stick accept the two matches that have been suspended and till date l don't know what is happening. Attached is the screenshot of my ticket. Hope to hear from you.

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Gorol1991
Crewe, GB
Sep 12, 2023 4:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

From 29Aug i request withdrawal today its 5 of september i still didnt get my money my documents were approved 30 aug and still they wont pay me anything guys plessr dont play this casino its fake scam they all are liers thr owner is Anthony.W he is lier same like his employers.BIG SCAM THEY LOVE WHEN YOU MAKE DEPOSIT BUT THEY WONT PAY YOU

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Dblundon97
Musgrave Harbour, CA
Jul 15, 2023 1:59 pm EDT

I put in 40 bucks, and over the next couple months I noticed random little amounts being takin from my account. My bank determined it was betway that was taking the money. I did not put in anymore then 40 and over those couple months they stole about 300 from my account directly. Never use this site! They will hack your bank account!

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Shane Palmer
, US
May 06, 2023 6:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They will take your depositz but never pay any withdrawel i wish i had visited trust pilot before hand betway are scammers how they are allowed to operate and still advertising to be allowed to fraud people out of their money

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Shivam Thakur
, US
Jan 16, 2023 7:59 pm EST

Money froud

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Kate112
, ZA
Sep 27, 2022 8:35 pm EDT

I did a R150 payment aswell as a R100 payment on the same day. Both payments reflected as failed yet the money left my account. I contacted support several times with a waiting time of half an hour of longer each time. R150 payment was thereafter allocated to my account yet the R100 is still outstanding.

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Bharat56
, IN
Jul 27, 2019 8:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

betway is big chitters in india so dont use they site in future i request all new people stop using betway. they have stoped my fund 40000 and betway's chat member all [censored]ing they have to same answer me so dont use betway.. there service is very poor..

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Vikash kumar
, US
May 18, 2019 9:36 pm EDT

Dear sir please respond my request I have withdrawn my 25/04/2019 and27/04/2019 but till now it has not been credited

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the moose dog
, GB
Mar 21, 2013 4:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just want to give anyone here a heads up on this site..

Put £200 in as deposit, playing the slots and won around £900

Tried to withdrawer and found I couldn't as had £170 bonus that I had to spend first before you take your winnings.

Here's the catch: you cant just spend the 170 as that does not work, for every couple of hundred pounds you spend it then takes £ 10 off the bonus

I think in all I had to spend thousands to use up the 170. And you just know what happened ... you have well over £1000 that you cant touch in winnings but as soon as your bonus gets anywhere near to being used up you simply stop winning.

I spoke to Eddie to get the "you should of read the terms and conditions" which yes I should but if you win on a gamble you should be able to drawer out. The site is shamefull - please beware

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Phone number

+356 21 490 426

Website

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