Menu
Write a review
File a complaint
Betway Group Customer Service Phone, Email, Contacts

Betway Group
Reviews and Complaints

betway.com

Learn how the rating is calculated

1.3 25 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Betway Group Complaints 25

ComplaintsBoard
D
7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Betway Group 5 picks 500000 jackpot

I played the jackpot of 500000 naira. Where you must have at least 4 correct teams 5 teams to win a prize. Juventus Vs Ajax, I predicted Juventus or Ajax win, and Ajax won. I was denied my prize. They said, I lost the game. Yet there is room for multiple lines selection. What they did was to give me a cash out of 56 naira (0.15 dollar) even before the game ended. Below are the details. This is big time fraud.

2019-04-15 11:51 / Bet ID: 10851733NG Status: Cashout 1X2 Pick 5 (6)
Away
Watford v Arsenal
2019-04-15 21:00
Winning Selection: Away
Away
Leganes v Real Madrid
2019-04-15 21:00
Winning Selection: Draw
Home
Juventus v Ajax
2019-04-16 21:00
Winning Selection: Away
Away
Juventus v Ajax
2019-04-16 21:00
Winning Selection: Away
Home
Barcelona v Man United
2019-04-16 21:00
Winning Selection: Home
Away
FC Porto v Liverpool
2019-04-17 21:00
Winning Selection: Away
Wager Amount: 40.00Payout Amount: 56.19

Read full review of Betway Group
View 0 more photos
Hide full review
ComplaintsBoard
A
7:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Betway Group its fraud after winning big amount

Its fake after winning big amount, when I am trying to withdrawal its asking more verification details and my got locked. Even support team are not able tell the reason behind locking my account they said operational team decideded to lock my account and also they are not even paying back my deposited amount also after submitting all my proofs(bank statements, driving Licence, Adhar card, internet bills).
Its completely Fraud. If you win they will lock your account.

few months back itself my account fully verified.

Please don't do big amount deposits'. I would like to give 0 stars

Read full review of Betway Group
Hide full review
ComplaintsBoard
M
11:56 pm EDT

Betway Group gameling

If you are able to win some money from betting - avoid Betway. After asking for a withdrawal, they close your account and confiscate your money without giving an explanation.

"As mentioned the account was closed as per senior management decisionm it will remain closed. I am not privy to the reason for the decision, it was taken after reviewing the account.

Along with that the decision has been taken that the withdrawal you had will not be paid."

Read full review of Betway Group
Hide full review
ComplaintsBoard
T
5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Betway Group fraud / scam

Just want to give anyone here a heads up on this site..

Put £200 in as deposit, playing the slots and won around £900

Tried to withdrawer and found I was not allowed and couldn't as had £170 bonus that I had to spend first before you take your winnings.

Here's the catch: you cant just spend the 170 as that does not work, for every couple of hundred pounds you spend it then takes £ 10 off the bonus

I think in all I had to spend thousands to use up the 170. And you just know what happened ... you have well over £1000 that you cant touch in winnings but as soon as your bonus gets anywhere near to being used up you simply stop winning.

I spoke to Eddie to get the "you should of read the terms and conditions" which yes I should but if you win on a gamble you should be able to drawer out. The site is shamefull - please beware

Read full review of Betway Group and 12 comments
Hide full review
12 comments
Add a comment
A
A
aadesh
US
Send a message
Jul 19, 2019 4:31 am EDT

Betway is a fraud website who just want to cheat users.
first they put my withdrawal on hold then asked for documents and next day they said my account is verified and withdrawal will be paid soon.
then since last 2 days they are saying withdrawal is under review and there is no time frame for review to be completed.
they just want to cheat until users give up on their money because they dont have intention to pay money.
their customer executive copy paste same thing every time you try to contact them.
These guys are thieves and earn money by doing fraud

S
S
Shane Palmer
US
Send a message
Apr 26, 2023 2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of aadesh

Ive been scammed too how do they get away with advertising on google and other sites

M
M
Muna Bhai
US
Send a message
Sep 02, 2023 10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of aadesh

Exactly said

Mere sath bi unhone fraud kiya

Withdraw ke time my account is locked and many time talk to customer they said your document is under review .no response.

So please dont deposit in betway its totally fraud

A
A
Alfredo Espinoza Tijera
US
Send a message
Jun 24, 2019 2:13 pm EDT

DANGER of scam

I want to publicly teach Betway's response after blocking my account when I asked to withdraw the money I had won.
Be very careful everyone and help spread this message, this company is a thief and appropriate your money.
They are VERY DANGEROUS and scammers, be careful everyone please.
I'm looking for the best way to file a claim, if someone wants to work with me, contact me.

I attach Betway's response:

Hi Alfredo,

Thank you for choosing Betway UK.

After reading through your concerns, we did a very thorough review of your account to investigate this further for you.

As per the review that was done regarding your account by our Operations Department, they have come to the final outcome that your account has been suspended and will stay that way. The funds that have accrued on your account have been forfeited, please note that this decision is final and will not be overturned.

Please refer to terms 7.1 Acceptable use of Our Services and 7.2 Account Suspension and Termination in our terms & conditions. This will give you full clarity of the account closure.

We would like to apologize for any inconvenience this may have caused during this time.

Thank you in advance for your patience and understanding.

Should you require any further assistance? Feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.

Regards,

P
P
P345
GB
Send a message
May 12, 2019 8:41 am EDT

I had won money on betway around 9 days ago and withdrew it 7 days ago, still havent receieved a penny of what im owed. This has left me skint and struggling to pay bills, i am owed over 400 quid which i was relying on to help me live this month. Whenever i contact these fraudsters all i get is, “it should be in, in a couple of months we have had processing problems” or “it will be put in within a couple of hours” to no success. It is really starting to stress me out and effect my health as i feel like i have been robbed. I doubt i will ever see the money i am owed i have given up hope now. Betway claims to be a legit company and has many good “fake” reviews. Do not use this company whatever you do. If and when i get my money i am going to close my account and never ever use these again. I thought gambling was bad if you keep losing but even when you win you dont get nothing! Something has to be done about this. I will write to the bbc and get them to document this fraud company and i urge others to do the same and make a stand against these idiots.

A
A
Adekunle Oloyede
US
Send a message
Jan 10, 2019 7:36 am EST

they refused to pay me after i bet with them, i played Villarreal to win or draw and its shows in the ticket Villarreal win or draw yet the manipulated my slip and put lose after the match ended 2 - 2 before the end of 90 minutes. stay away from these [censored] . i have attached a screen shot of the ticket for all to see they are crooks

View 0 more photos
G
G
Goutham Reddy
US
Send a message
Nov 19, 2018 10:38 am EST

Please don't deposit in betway if you are winning continuously they will block and restrict u to bet max 28$

Don't play betway play bet365 and Betfair
Best sites

Betting is our wish to bet on 5 paise or 10 paise

D
D
Donkeysan
JP
Send a message
Oct 19, 2018 9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am Donkeysan on Betway.
Betway will ask more and more IDs to proceed withdrawal.

Once they said,
We cannot pay withdrawals to third parties for the safety of betway and our customers.
Once they said,
You need the proof for the ownership of Ecocard .

Please do not use this website.
You will lose your money not because of you luck, but of Betway.

G
G
goldman1803
GB
Send a message
Oct 04, 2018 8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

betway have done the same to me closed my account and are still not returning my winnings every option i give them to pay me is a excuse not to pay me . very bad experience with betway put phone down on me so many times for asking qustions as to why you have kept my winning bets x 3 on football ? this can not be right !

J
J
James Oscar
US
Send a message
Oct 01, 2018 6:39 pm EDT

I just bet for Defensa y Justicia win (0-1) for first half against Godoy Cruz. Though the result after first half was (0-1) against Godoy Cruz. Betway refuse to pay my returns indicating that the score was draw after first half... Please be careful BETWAY is fraud.

S
S
shaan_e
US
Send a message
May 19, 2018 12:27 am EDT

Rogues betway. The worst experience. Betway have closed my account without any information to me which had 1300 euros of my money to be paid by them. Betway stopped responding my emails ( around 20) and then suddenly one day without any prior information just closed account. I am neither able to login nor contact any betway personnel with no account of mine. The biggest fraud betting ever.

A
A
Ashhb
Cardiff, GB
Send a message
Nov 28, 2014 5:23 am EST

Betway is operating illegally. Fact. I deposited and 3 bets were placed using my money without my consent using my money...I email them and they refuse to take responsibility for faulty software! I deposit again and put a couple I betsbon which return £500, so I withdraw. 5 days later I've not received my withdrawal so I contact betway again and again they completely refuse to take responsibility or help me. I've now had £650 stolen from me by betway...the. Then I notice money was disappearing from my bank account and being deposited in betway and placed on ridiculous bets...nobody know my details apart from betway and myself so betway have compromised my details and have been siphoning money from my account. Terrible terrible website to use and they act outside of the law

ComplaintsBoard
T
7:28 pm EDT

Betway Group Beware people there are far better online casino's than this one

This is another con you pay they are nice you win and try to withdraw your money you now become a thief a scammer and they treat you like ###. Beware people there are far better online casino's than this one.

Read full review of Betway Group and 10 comments
Hide full review
10 comments
Add a comment
M
M
Mukesh Chauhan
US
Send a message
Nov 13, 2023 4:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I withdrawal money on 21 September but money not come in my bank account. Please send me my money in my bank account. I complaint more time but you yo didn't give any response. Why you didn't give my money back..more than 50 times I complaint but you didn't give any response.. if you didn't pay my money than told me

E
E
edward senayah
US
Send a message
Sep 24, 2023 4:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am complaining about suspended ticket since 15 September 2023 over two games. I won all the games that l stick accept the two matches that have been suspended and till date l don't know what is happening. Attached is the screenshot of my ticket. Hope to hear from you.

View 0 more photos
G
G
Gorol1991
Crewe, GB
Send a message
Sep 12, 2023 4:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

From 29Aug i request withdrawal today its 5 of september i still didnt get my money my documents were approved 30 aug and still they wont pay me anything guys plessr dont play this casino its fake scam they all are liers thr owner is Anthony.W he is lier same like his employers.BIG SCAM THEY LOVE WHEN YOU MAKE DEPOSIT BUT THEY WONT PAY YOU

View 0 more photos
D
D
Dblundon97
Musgrave Harbour, CA
Send a message
Jul 15, 2023 1:59 pm EDT

I put in 40 bucks, and over the next couple months I noticed random little amounts being takin from my account. My bank determined it was betway that was taking the money. I did not put in anymore then 40 and over those couple months they stole about 300 from my account directly. Never use this site! They will hack your bank account!

S
S
Shane Palmer
US
Send a message
May 06, 2023 6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They will take your depositz but never pay any withdrawel i wish i had visited trust pilot before hand betway are scammers how they are allowed to operate and still advertising to be allowed to fraud people out of their money

View 0 more photos
S
S
Shivam Thakur
US
Send a message
Jan 16, 2023 7:59 pm EST

Money froud

View 0 more photos
K
K
Kate112
ZA
Send a message
Sep 27, 2022 8:35 pm EDT

I did a R150 payment aswell as a R100 payment on the same day. Both payments reflected as failed yet the money left my account. I contacted support several times with a waiting time of half an hour of longer each time. R150 payment was thereafter allocated to my account yet the R100 is still outstanding.

B
B
Bharat56
IN
Send a message
Jul 27, 2019 8:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

betway is big chitters in india so dont use they site in future i request all new people stop using betway. they have stoped my fund 40000 and betway's chat member all [censored]ing they have to same answer me so dont use betway.. there service is very poor..

V
V
Vikash kumar
US
Send a message
May 18, 2019 9:36 pm EDT

Dear sir please respond my request I have withdrawn my 25/04/2019 and27/04/2019 but till now it has not been credited

View 0 more photos
T
T
the moose dog
GB
Send a message
Mar 21, 2013 4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just want to give anyone here a heads up on this site..

Put £200 in as deposit, playing the slots and won around £900

Tried to withdrawer and found I couldn't as had £170 bonus that I had to spend first before you take your winnings.

Here's the catch: you cant just spend the 170 as that does not work, for every couple of hundred pounds you spend it then takes £ 10 off the bonus

I think in all I had to spend thousands to use up the 170. And you just know what happened ... you have well over £1000 that you cant touch in winnings but as soon as your bonus gets anywhere near to being used up you simply stop winning.

I spoke to Eddie to get the "you should of read the terms and conditions" which yes I should but if you win on a gamble you should be able to drawer out. The site is shamefull - please beware

Overview of Betway Group complaint handling

Betway Group reviews first appeared on Complaints Board on Jun 26, 2011. The latest review Cashed out money to days ago but no money in my bank account can betway please fix my problem asap was posted on Dec 30, 2023. The latest complaint refund not received was resolved on Aug 31, 2021. Betway Group has an average consumer rating of 1 stars from 25 reviews. Betway Group has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Betway Group Contacts

  2. Betway Group phone numbers
    +356 21 490 426
    +356 21 490 426
    Click up if you have successfully reached Betway Group by calling +356 21 490 426 phone number 1 1 users reported that they have successfully reached Betway Group by calling +356 21 490 426 phone number Click down if you have unsuccessfully reached Betway Group by calling +356 21 490 426 phone number 1 1 users reported that they have UNsuccessfully reached Betway Group by calling +356 21 490 426 phone number
  3. Betway Group emails
  4. Betway Group address
    9 Empire Stadium Street, Gzira, GZR1300, Malta
  5. Betway Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Betway Group contacts
Betway Group Category
Betway Group is ranked 9 among 86 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.