Best Western International
Reviews and Complaints

I Melinda Grimes as an employee of best western was working 30-40 hours a week as a full time employee, then best western hired a husband and wife team from india and now hours are being cut down to maybe 2 days a week. which i was told from management that my hours would not be cut when the couple came in.I have been there going on 2 yrs never called off always worked even on my days off, went in when they was short workers. Also they had employees quit and rehired back and they get their hours, I myself dont think is fair. I have been a loyal employee and I think Im being treated unfair since the couple came in, I do have bills to pay cant pay bills on 1-2 days a week. I do like working for best western, the managers are good people I just think what their doing to me now is unfair after i have helped them when they was in a mess I gave up my time to help them out, I dont want to quit or look for other work i enjoy where im at now but just want someone too look into this for me, not looking to cause any troubles just want to be treated fair and get my hours back.

Thank You Melinda Grimes
You can contact me at [protected] or [protected]) or email me at [protected]@yahoo.com
And again Thank You.

My husband stayed at the Best western in andalusia al on 02-22-2012. They charged his card when he checked in for his room then again when he checked out. This is the 3rd time this has happened.

He would stay somewhere else, however the picking are slim for decent hotels in andalusia and although the manager says they will fix it. It takes several days and holds up 80.00 of our money, So be warned . If you stay here, watch your credit card statement and be sure to call them as soon as they double charge you so you can get your money back asap.

On Feb 4, 2011 a reservation was made to the Best Western Hotel in Fredricksburg, Va on Plank Road. We stayed on Feb 5, 2011 and checked out on Feb 6, 2011. The reservation was done with my credit card, but we checked out with my finance' credit card. Something told me to check my account, but the balance didn't match my balance. I went online to check my account and I was charged $64.38 on my credit card, and on my finance' credit card. I don't want to wait for my money. If I don't get results fast, I am taking further actions.

me and my wife are having marriage problems my wife name is christina lara employee of best western celina is her general manager of best western i feel that she as a gm should not interfere with an employee personal problems i have the laredo police department as witness that we were having an argument when my wife call the police then her boss celina shows up tellin me that i was a nobody it all started when i told her that my wife as an employee of bestwestern should not date clients that stay there she told me that she makes the rules and that what she did wasnt wrong we are still legally married if you have any question feel free to call me at [protected] and can you let me know anyways that you receive this complaint thankyou oscar lara or email me at [protected]@yahoo.com

I complained to head office and to the customer service manager and received nothing at all in reply exept a snide reply from the Assistant Manager Brian Kerr

I just finished a two night stay at the Best Western Fallsview motel and was very disappointed in multiple ways.
It was my first stay with a Best Western but of course I have heard about them before and thought it was a good choice. We took a package deal for two adults & our 3 children.

Upon receiving our email confirmation we already got off on the wrong foot because the name we registered under was spelled completely wrong. Next I had multiple emails back and forth trying to understand why the room price on the website was $50 cheaper. They were telling me the tower room was more expensive and I kept saying I am looking at the web page that says ‘tower room’ at the lower price. Finally they saw the same and explained that the more expensive room was so because it offered a view of fireworks on Sunday night.

I also asked about early check-in on and was told the following: “You may stop by the hotel to see if your room is ready. We cannot guarantee early check in but we will put a note under your reservation that you would appreciate early check in.”

When we arrived and asked about the early check-in the lady at the front desk told us no rooms were ready and we would have to check back after 2pm or wait till 4pm. I explained that I was told about and in fact there should be a note about our request for early check-in. We decided we would go to the pool and wait and I asked if they could call us when a room was ready but they said they were not allowed to, so I asked how I would find out and they told me I should keep checking back. Now this was very inconvenient as I would have to walk back from the pool that is on the other end of the motel repeatedly to find out. My other alternative was to keep calling a long distance number to keep checking. Ok, then the lady at the front desk gave us an entry card to get into the pool which did not work, luckily a maid was nearby and let us in. After it started raining we moved to the indoor pool which was right next to the front desk and I went and asked if a room was ready for us and was told ‘no’, I asked when it might be ready and she said there is no way of knowing and the room cleaning was the one that distributed the room as they became available. I was also told I would have to line up each time I wanted to ask if the room was ready, which did not make much sense. I asked to speak with the front desk manager and Mandy came out and I explained to her that is did not make much sense in my opinion to have an offer of early check-in if there was no realistic way of implementing it. Even though she was not very friendly she did offered to come to the indoor pool and tell us when our room was ready and she did so about 10 minutes later. At that point I was feeling a bit better about our stay and was hoping for the best.

The next morning we went down to eat at the ‘included’ breakfast buffet and the eggs tasted terrible. I saw the cook bringing out a new ‘carton’ of eggs so I guess that is why they were so bad.

Next came the 3 course meal fiasco where my wife and I were able to choose from a limited menu of appetizers, main courses and deserts but the kids were given a little half page of ‘entrees’ and I use that term half jokingly since one of the choices was a foot of onion rings, when I asked the waiter if that meant a foot long hot dog with onion rings he said no, it was a foot of onion rings, I thought it was a joke but he was dead serious. I told the restaurant manager that we assumed from the verbiage in the confirmation email (seen below with included spelling error)that we all (including the kids) got some sort of three course meal.
“Your RATE includes: Two night accomadation in a Two queen tower view room, 5 marine land passes, Hot Breakfast each morning, One 3 course meal at the Boulevard Bistro”

Then at 10pm on Sunday night we decided to watch the fireworks from our “premium” room that we paid an extra $50 for but it had a big chimney blocking most of the view and the kids and us were very disappointed. The GM was condescending and accused us of lying about the content of the confirmation. When I showed it to him he just glanced at it and said he would review the situation and came back and offered us a $24 discount after saying that they already gave us too many discounts. I said that if he was discounting us for the more expensive room we bought to see the fireworks that were blocked he should refund us the amount for both nights because we of course would not have taken the ‘premium’ room because the only difference between that and the lower cost room was the view of the fireworks. He said no and was quite rude about it, basically walking away in a skulking a manner as I spoke.

So I then decided to write a complaint to head office customer service of Best Western to tell them about the poor service we received.

Had a reservation made online for Valentine's Day. The hotel, when we arrived, did not have record of this, though I had a confirmation number. They finally booked us into a room, which was already occupied, after telling me that I would not be billed for the existing reservation. I went to that room, and someone was having sex there. I came back to the front, and they gave me another room, where the maid and her boyfriend were playing around. After getting everyone out, I thought that would be the end of it. However, my bank started bouncing checks. Bestwestern had went into my bank account and billed me for $135 for the reservation, $101 for the hotel, and my bank charged me $175 in bounced check fees. To date, even after promising refunds on all of this (due to the inconvenience is what their customer service promised me over the phone), I have only received $135 back. They still owe me $276, which I'm getting very upset over. RIPOFF!

This is my 14th day staying at the Best Western on the Lougheed Highway, Maple Ridge BC.
Here is the usual scenario every fourth or fifth time I go to my room:
I park out front by the office, go in and pay for another night, drive to the back of the building, unload all my stuff, walk across the unclean parking lot (major dump of snow--no one in the lower mainland has ever heard of a snow blower before this), almost slip and fall several times while carrying all my stuff through the snow piles and ice patches, walk up the flight of stairs, hurry down the hallway before my arms give out, put my stuff down, dig out my wet wallet from my wet pants, put the card key in the door-----nothing.

Then I have to put my wet wallet back into my wet pants, pick up all my stuff, walk down the hallway, down the stairs, walk around the entire building with water pouring over me the entire way from the gutters, get to the front office, put all my stuff down, knock on the door (it's locked after 10pm), wait till someone finally comes and let me in, explain the problem, get told that it's likely the batteries in the door (yet no one ever goes and changes the batteries in the door), put my wet wallet into my wet pants again, pick up all my stuff again and haul it all back up a flight of stairs and down a long hallway.

Again, while I came here tonight, I pulled out front of the office. Another car approached me and stopped right in front of the office doors when it was clear I was half-way into pulling ahead and left so that I could back into a parking spot. The driver pulled ahead a foot, then a few inches, until I got impatient and flashed my lights. I saw a window roll down so I rolled down mine. Some woman says in a rather snotty voice "I'm TRYING to park there!"
Really? To bad for you, considering I was there first and already trying to back up. Besides, there were a complete row of 10 spaces unoccupied. So I said "So am I. I'm trying to back up but you won't let me."
She said nothing, then slowly pulled ahead at a snail's pace. I pulled ahead, put the car in reverse and backed into my spot. Then the woman pulls in right beside me, not giving me enough room to even open my door half-way. I'm 6'2", 220lbs, and I had to squeeze out my door so I wouldn't hit her car with my door.
I looked at her and in the same snotty tone she used with me, said: "Thank youuuuuu."
Then I go inside to pay for another night and get some tattood chick that obviously had no training whatsoever. Then the woman who demanded the spot where I was parking (remember, there were more than 10 other spots right there) came and walked behind the desk and started showing the girl what to do----obviously, an owner or senior manager.

Sure enough, I get the usual concealed contempt behind a phony smile, pay for the room, get in my car, drive to the back, unpack my stuff, walk up to my room---nothing.

So I walk all the way around to the front in the pouring rain, but this time I said that I was starting to get rather annoyed with the repetitiveness of these visits, especially when I was tired. All I got was a snotty "Sorry".

In all the days I have been staying here only once (yesterday---day 13) did they clean the toilet in my room. Not once did they refill the soap dispensers in the shower---which ran out half-way through my first shower there on the first day.

Another thing: I have been here 2 weeks. After the first five days I asked if there was some sort of a discount, as I had no idea how long I would have to stay (Am paying $110 per night). I was told no...if you want a discount you have to tell them in advance that you will have an extended stay.
Well, you know what? This is not a perfect world. Stuff happens, and one would expect people in the hotel business to recognize this.
So, long story short, I got a discount down to $78 AFTER the first week. The first week was full rate.

This is a load of bull. I am not rich. I have been unemployed since mid-November and it is now January 1oth/09. Circumstances are that I have to stay here, but why should I be fleeced for it?

I stayed here for a week back in April of 2008 as well. None of the problems above, but one morning I went and asked for another day, and was told "NO".
Huh? Why?
The reason was that they had "reservations". So basically I was kicked out when I still needed a room. I went and found another hotel.

When I leave Sunday morning, that's it. I will never, ever, ever stay in a Best Western anywhere as long as I live. I'd rather sleep in my car or in a tent before I give my hard earned cash to these nitwits.

I was bitten by bed bugs at this location. They said that they have had a bad infestation problem. I just dont want other people to suffer like I did.

We reserved a room at this hotel for Sept 26-28, 2008. Due to a family matter we could not keep the reservation and called to cancel on Sept. 22. We were told that there was a seven day policy for cancellations and that we were too late. We were not informed during the reservation process of this policy nor were we ever notified until we attempted to cancel. Best Western corporate refuses to get involved as the properties under their corporate umbrella are independantly owned and operated. They act only as an intermediary to attempt to resolve a complaint.

We are not questioning the seven day policy even though it really extreme. 48-72hrs. is what I have encountered at other properties. What we question is how can they enforce a policy that has not been disclosed.

We stayed at the Best Western New Englander in Woburn, MA on May 21-22, 2008. We used a Roomsaver coupon discounting the room by $40.

Manager ignored repeated calls. Corporate office checked and there was always some problem explaining delay – resubmitted three times! July 6th, we are still waiting.

Asked for a couple of free nights from the corporate 'customer service'. BW is franchised. No one can do any customer a service...up to each hotel.

We should have gotten the credit immediately. The manager should have returned our call or had staff call. This is too long to wait for this credit. There should have been immediate compensation.

We won't stay at any Best Western again. If they won't provide customer consideration for their screw up, they can consider this... When they loose customers because of lousy managers like this guy, and these guys are taking over, it is time to rethink the organizational structure of your business.

After taking off my contacts after work and picking up my glasses, I realize the frame holding the lens was cracked and one of the legs severely bent out of shape.

The Housemaid Manager said that she has talked to the housemaid named Harold and he said that I've always put my glasses behind the lamp and that he did not touch them. I believe that Harold is lying due to fear of the consequences of omitting to breaking my glasses, even though it may be accidental. The facts are that both him and I agree that my glasses were in the hotel room while I was at work and that someone has tempered with my glasses and broken them while I was gone. It has been over two weeks and the manager nor the owner has returned my inquiries despite my calls. I think the hotel owner should be held responsible for his employees for damaging private property. For if anything were to be damaged in the hotel room while I was there, the management will surely charge my credit card for these damages.