Bernardi Toyota / Vacuum and wash are extremely poorly done
It was on May 24. My client number is 9190. I went to do service as scheduled on my RAV4 2015, which I signed for rent for three years. It was around 15, 000 miles service.
I told the staff from the front desk that in addition to routine service, I also want my car vacuumed and washed. Both service should be free of charge. according to the contract.
However, after I paid and drove my car for 2-3 minutes, I noticed that my car was not vacuumed and washed at all. I pulled over my car and called back. The staff promised that I could go back to get the work done any time.
I went back immediately. The staff in the front said "sorry" very sincerely.
10 more minutes. I got my car back again. The vacuum and wash was done extremely poorly. The seats and floors were still filled with pollen and sands.
I have been very careful trying to maintain my car clean. The flower season and my son make it necessary to vacuum frequently. I am very disappointed and upset about the so called "professional" service from the Bernardi Toyota Services Framingham MA.