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Benjamin Franklin Plumbing / Sum pump w grinder replacement

1 Niceville, FL, United States

Our pump went out and called them. They were able to send someone out on a sunday. It looks like we need a new pump (Which we thought was the case). They said the could get one the next day and come out and fix it. My husband met them back at our house today (Monday) to get it replaced. The tech that came out told my husband that the part and repair would cost $5, 000.00. My husband looked up the "great pump" and saw he could buy it online for $1, 000. Ben franklin was charging a 100% mark up on the part. Then my husband said, "so the remainder of your fee is labor then, right"? The tech said yes and tried to make it sound like a very complicated procedure and would take him 3-4 hours. My husband then said, "so that means you are charging $600.00/hr?

We got a local company who will charge a total of $1700.00 for parts and labor.

Benjamin franklin in the niceville, fl area should be ashamed of themselves. We will highly not recommend you to everyone.

Dec 5, 2016

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