Benjamin Franklin Plumbing / Clockwork reviews & complaints 41 - 29
Benjamin Franklin Plumbing / Clockwork complaints 29
Benjamin Franklin Plumbing / Clockwork - Deceptive overcharges
Charged me $460 to replace toilet bowl wax ring. Afterwards I called other plumbers for estimate got range of $180-$250. Tried to get me to rip up floor and replace pipe for over $1800. I was not home my wife was home and guy was obviously trying to get over on us. When I got pissed at his $1800 claim of "guy this is the only way to do this" and said I was on my way home suddenly he could just replace the ring and the flange on the pipe was actually fine. Told me on phone minimum $59 service charge which will be deducted from final cost of job if we choose to use them. Well it was not deducted it's right on the bill, when I called and complained I was told on this "type of a job" service call charge is not deducted
This company has and maintains the highest standard of ethics and customer service. Their gurantees on their work and commitment to their customers needs is second to none. I would not feel...Read full review
72.00 for a trip to my home, a level 3 repair and a total of 395.00 to fix a copper tube leak and 2 hour repair that could have been done in 1 hour, 395.00 - 72.00 - 25.00 parts = 149.00 per hour...Read full review
Benjamin Franklin Plumbing's On-Hold advertising states they DO NOT charge by the hour. That is a lie!No sooner than the plumber got to my house he said $257 per hr! I told him that is NOT what I...Read full review
This company is nothing but a big rip-off for plumbing work. We were told they have a flat fee for their plumbing work, however, it goes by different Levels according to the work involved. We were...Read full review
Benjamin Franklin Plumbing / Clockwork - Don't call them unless you enjoy throwing money and time away
I have never in my life dealt with such a horrible company. They have come here at least eight times to fix a problem and it still isn't fixed! My neighbor has children and no heat, this had been going on for over a month. They come and claim it's fixed and then the next day the heat is out again! Today I had to call and make sure that the "plumbers" they keep sending have been trained, considering everytime they come they don't have parts, they never have a lighter, and today the truck broke down so my neighbor is going without heat again. I'm waiting for the real Benjamin Franklin to ride in on his horse and solve this problem considering these guys have no idea what they are doing. Now they are talking about going through my chimney, I'm done. If it was up to me I would never allow them back in my place. Don't call them unless you enjoy throwing money and time away.
Benjamin Franklin Plumbing / Clockwork - Do not use them
I used Benjamin Franklin Plumbing and they charged to run unnecessary tests only to make more money (although I told the technician I don't have an income since I'm unemployed) and told him I have a leak under the kitchen cabinets. So, the first think he checked under the kitchen sink and under the dishwasher, then he told me he needs to run a water pressure test to find where is the leak. he ran a test which took him less than 5 minutes and cost me $90 and came back inside the house to tell me the leak is under the dishwasher which he checked first think when he walked inside my house. He did not even shut the valve the supplied the dishwasher water to stop leak. So, I had to do it myself.
Benjamin Franklin Plumbing / Clockwork - Beware
The ads sound great-- Ben Franklin Plumbing will waive the minimum service charge, maybe with a coupon, or if you have them come on a certain day of the week. You assume you will have to pay only an hourly rate for the work done.
Not so! They use a "Straight Forward Pricing"(R) scheme. The simplest service, like replacing an aerator or a toilet flapper, or caulking anything, is $174 (in St Paul MN, unless you buy a membership). This is in addition to their service charge of $79, which of course they can afford to waive. But they are happy to not tell you anything about their pricing over the phone, when you book your appointment. They will just sock your unsuspecting wife for $174, and she will write out the check.
Recently, after a break in our local water main, we had fine sand and gravel clogging our plumbing fixtures. I took apart our Delta kitchen faucet (which had been working fine before this), and when...Read full review