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Benjamin Franklin Plumbing / Clockwork

Benjamin Franklin Plumbing / Clockwork

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2 29 complaints
8 resolved 21 unresolved

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Benjamin Franklin Plumbing / Clockwork reviews & complaints 41 - 29

Benjamin Franklin Plumbing / Clockwork complaints 29

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Benjamin Franklin Plumbing / Clockwork - Deceptive overcharges

Charged me $460 to replace toilet bowl wax ring. Afterwards I called other plumbers for estimate got range of $180-$250. Tried to get me to rip up floor and replace pipe for over $1800. I was not home my wife was home and guy was obviously trying to get over on us. When I got pissed at his $1800 claim of "guy this is the only way to do this" and said I was on my way home suddenly he could just replace the ring and the flange on the pipe was actually fine. Told me on phone minimum $59 service charge which will be deducted from final cost of job if we choose to use them. Well it was not deducted it's right on the bill, when I called and complained I was told on this "type of a job" service call charge is not deducted

For a licensed professional to be able to charge $65.00 for anything in the plumbing trade is laughable. At (by your explanation of a $5.00 part) you are charging $60.00 an hour. Here's what that means. It means you are working out of your garage, you have no liability insurance so when you flood someones home they're screwed because you don't have $30, 000 dollars for the repairs which is an average cost. You don't have worker compensation insurance. This means that if you have someone working with you EVER the homeowners insuracne would have to pick up the tab for any injury. From what I gleaned from your statement you are nothing more than an unlicensed handyman. Don't be fooled by this type of thing either folks. Always hire a licensed pro. Check them out with your local BBB and licensing authority. That is what will make you safe when hiring any contractor.

Unfortunately there are a lot of service providers that take consumers for a ride. I was astonished to see what was being charged to replace the $5.00 wax gasket. Most plumbing companies will charge a fee to come out for an estimate. Usually between $50.00 and $80.00. Depending on the cost of the repair, most plumbing companies will deduct that from the bill. Some will only deduct it if the repair is done the some day. Keep in mind they are a company with overhead such as payroll, office space, insurance, etc. For small projects like this, you might want to consider a handyman. I myself offer free estimates with my business since I am an owner/operator. For this type of job I charge my customers $65.00 including parts.

Benjamin Franklin Plumbing / Clockwork - Excellent Service Company

This company has and maintains the highest standard of ethics and customer service. Their gurantees on their work and commitment to their customers needs is second to none. I would not feel...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Outragious hourly rate

72.00 for a trip to my home, a level 3 repair and a total of 395.00 to fix a copper tube leak and 2 hour repair that could have been done in 1 hour, 395.00 - 72.00 - 25.00 parts = 149.00 per hour...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Bait & Switch

Benjamin Franklin Plumbing's On-Hold advertising states they DO NOT charge by the hour. That is a lie!No sooner than the plumber got to my house he said $257 per hr! I told him that is NOT what I...

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Benjamin Franklin Plumbing / Clockwork - Overcharged and ripped off

This company is nothing but a big rip-off for plumbing work. We were told they have a flat fee for their plumbing work, however, it goes by different Levels according to the work involved. We were...

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Benjamin Franklin Plumbing / Clockwork - Don't call them unless you enjoy throwing money and time away

I have never in my life dealt with such a horrible company. They have come here at least eight times to fix a problem and it still isn't fixed! My neighbor has children and no heat, this had been going on for over a month. They come and claim it's fixed and then the next day the heat is out again! Today I had to call and make sure that the "plumbers" they keep sending have been trained, considering everytime they come they don't have parts, they never have a lighter, and today the truck broke down so my neighbor is going without heat again. I'm waiting for the real Benjamin Franklin to ride in on his horse and solve this problem considering these guys have no idea what they are doing. Now they are talking about going through my chimney, I'm done. If it was up to me I would never allow them back in my place. Don't call them unless you enjoy throwing money and time away.

Beware of Joide he is a union plumber that worked for a firm that went broke. Joide is a bitter man and would do anything to get back at the competition. Poor guy has lost his house, his wife and is now living in his car in a Walmart parking lot, you know him he is the guy with the will work for food sign that stands on the corner. His neighbor lives in a old motorhome in the next parking space and the kids he is talking about are to old stay dogs that eat out of the trash can at the back of the store. Say hi to Joide the next time you see him.

Your complaint is confusing to me maybe you can help me understand your complaint better. Is it your neighbor that has problem and you are just complaining on their behalf. And my second question is that you state "if it was up to me I would never allow them back", that raises the question why is it not up to you? I have had a problem finding a good honest plumber and Ben Franklin was recommended to me by a friend so I am doing some resreach before I call a new plumber.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Do not use them

I used Benjamin Franklin Plumbing and they charged to run unnecessary tests only to make more money (although I told the technician I don't have an income since I'm unemployed) and told him I have a leak under the kitchen cabinets. So, the first think he checked under the kitchen sink and under the dishwasher, then he told me he needs to run a water pressure test to find where is the leak. he ran a test which took him less than 5 minutes and cost me $90 and came back inside the house to tell me the leak is under the dishwasher which he checked first think when he walked inside my house. He did not even shut the valve the supplied the dishwasher water to stop leak. So, I had to do it myself.

A few years ago a poster with your alias re-posted a complaint about me that some else had originally posted. The original complaint had no merit what so ever. Therefore the re-post had no merit. The whole thing has hurt my relationship with my family. Just like with the post about me, you like to join ("member since") each time you complain about someone. I can see how no one would really take Afur74 seriously if they saw just how many complaints Afur74 makes per unit time. So you go out of your way to make site users believe your not just a whiner. I believe you have the right to complain about anything that you personally feel ripped off about. Even if you are the most ripped of person on the face of the planet. In my case though, Afur74 re-posted a complaint someone else made a year before. Why would someone do that? He/she/(you) did it anonymously, with even the United States location being vague. I thought this was a cheap shot. In the unlikely event that you are a different Afur74 disregard this. Though you really do complain a lot.

Interesting complaint your first plumber did bad work which created the at least one leak. Why didn't you call that plumber back to fix the problem he created? The reason I am asking you this question is that I want to make sure I don't call your first plumber.

I called Ben Franklin Plumbing to fix the plumbing problems that my inexperienced contractor created. They came and told me that the plumbing wasn't installed correctly and then proceeded to tell me I had a leak in the wall behind the vanity. I paid almost $200. for that call. When they came back the next day to diagnose the leak in the wall I paid another $200. plus $400. to have the wall repaired after they cut into. Of course there was no leak in the wall and the guy told me that the shoddy plumbing job was bad but it was only a small bit of leakage and he left. I paid $815. total and I still have the same problem I had when I called them. I complained and a so called general manager came to my house to explain the charges and told me I needed to replace all the shoddy plumbing to fix the problem. Then he had the nerve to ask me if I wanted an estimate the fix the shoddy plumbing. I am livid and now I have to call a real plumber to fix the problem.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Beware

The ads sound great-- Ben Franklin Plumbing will waive the minimum service charge, maybe with a coupon, or if you have them come on a certain day of the week. You assume you will have to pay only an hourly rate for the work done.

Not so! They use a "Straight Forward Pricing"(R) scheme. The simplest service, like replacing an aerator or a toilet flapper, or caulking anything, is $174 (in St Paul MN, unless you buy a membership). This is in addition to their service charge of $79, which of course they can afford to waive. But they are happy to not tell you anything about their pricing over the phone, when you book your appointment. They will just sock your unsuspecting wife for $174, and she will write out the check.

She could have said no. I don't feel bad for you, when company's give you a choice and offer 100% satisfaction on top of it, how can you loose. But the price is probably where it is because it has to be, i guess you want the plumber who hides a 12 pack in his truck, can't pass a background or drug test and shows up in a truck that leaks oil all over your driveway and doesn't hesitate to through cigarette butts on your lawn and steals medication from your bathroom, the same plumber has no idea how to charge, goes out to the truck and makes up a number, and will be gone in a year when his repair fails because he didn't make any profit the whole year to make sure he could stay in business the following year. would you rather have a company offer you that service or be professional and reputable.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Benjamin Franklin Plumbing / Clockwork - Terrible service

Recently, after a break in our local water main, we had fine sand and gravel clogging our plumbing fixtures. I took apart our Delta kitchen faucet (which had been working fine before this), and when...

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