Benaughty.com / appalling scam
Appalling scam. It's only a shame that people come to read these reviews AFTER having a terrible experience and not before.
I got notification on my mobile phone for an app and then was bombarded by emails telling me I had messages. Just to find out what they were all about - and to try and sign out, I paid £3.50ish for a days membership.
The next day I see my bank account has been charged an additional £14.90 and £39.99. For what ?! As far as I was concerned I did not authorize these payments and immediately felt scammed. Astronomical fees, once I had neither ability nor desire to pay. I would not have chosen to make these payments and I felt hoodwinked to make me pay them.
I decided to cancel the membership immediately, but the instructions for leaving were difficult to find on the site and even when you find them you discover you have to make a telephone call with a reference number. Even though the site explains that this is a '24/7' number, it isn't. As soon as I became aware of the payments they had taken I tried to leave and phone this number, but there was no answer. This then meant I wasn't able to cancel my membership in the 3day grace period the company later told me I had to cancel within. I couldn't cancel my membership in the time allowed because I had to call a phone number which was not manned.
Furthermore, calls to the number to resolve these problems were charged at 14p per minute - and there is a long prerecorded message you have to listen to before you get to speak to anyone ... further separating you from your cash.
When I eventually got to speak to someone, I had to speak to three people to sort things out. Each one had accents which were very difficult to understand. One person in particular was almost incomprehensible and so it was impossible to understand what he was saying, making it impossible to resolve problems and meaning I then I had to call the number and go through the process - and pay the charges concerned - all over again.
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