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Beko / Mal Production

1 Cairo, Egypt

Dear Beko Team,

I am really astonished that I sent this email to five of your team, the email was received your end and I have a notification saying that, but none of you answered! Your Customer Service did not call back to advise the date of installation!

May I remind you that it is now two weeks that I am without a washing machine and while you replaced it with a new one, what good is it, if it is not working. The whole scenario is not my problem, it is yours!! I bought a machine that lasted for nine months and your technician checked it and assured that it is a mal-production!

What am I expected to do now! Would anyone of you remain for two weeks without a washing machine! Totally unacceptable!!

Needless to mention the rude attitude of the driver you sent, he was shouting at me because YOU gave him a wrong number and when he called he did not find me answering!! What logic is this? Was I supposed to answer him on a wrong number?!

Totally disappointed and I think you are ruining the good you tried to do.

Rania Grais

CC Beko Turkey via Facebook and Website

Aug 14, 2015

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