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BeautifulHalo / no emails, no calls and no tracking information.

Hong Kong, China
Contact information:

I have never ordered anything from this website before, but I decided to order some items [censored]iday gifts. I placed an order and purchased two items on November 11th. I red the company's shipping guide statement prior to shipping time and it stated that shipping usually takes 3-5 business days. I thought that I had plenty of time before holidays in case something went wrong with my order. 5 days passed but I heard nothing from BeautifulHalo. There were no emails, no calls and no tracking information. So I contacted them myself. I was told all they could do was give me a tracking code. That's when I found out that my order was not shipped out yet. So I decided to wait some more, thinking I still have time. However another 15 days went by and still nothing. I emailed customer support asking for explanations. And again there was no response. I am extremely disappointed. I don't even know if the order is going to be delivered. I will never buy anything from them again!

La
Dec 31, 2015

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