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Be Wiser Insurance
BEWARE! Took out a policy in June 2010 for a 2005 Mercedes ML and the quote worked out to be around £1800. I agreed as I was in rush to get the green card and certificate so I could take car abroad. I decided to sell car in September (Sold on the 1st) and rang them up and they 'canceled' the policy but to find out that the next day they had took that months payments as well. I rang them up on several occasions and they said that they would return the payments inc. the deposit of £400 I made at the beginning but it's been 3 months and I've still not received any payments back and I'm tired and sick of ringing them up although the last time I did which was back around the 4th November the lady said that she couldn't do anything and hung up on me! I WOULD HIGHLY ADVICE THAT PEOPLE STAY AWAY FROM BE WISER AS THEY ARE ONLY AFTER YOUR MONEY AND DON'T KEEP TO THEIR PROMISES!
The complaint has been investigated and resolved to the customer’s satisfaction.
Car & Van Insurance
BE WISER don't take out vehicle insurance with Be Wiser Insurance. July 2010 took out car insurance which was straight forward and a good price. As I was thinking of changing my vehicle I asked if there would be an admin charge to change insurance and was told no, also asked if I could transfer my no claims bonus from a car to a van and was told yes. When I got a quote from them for the new vehicle the price was ok and I transferred over the policy. The reason the price was so good was when the policy arrived they had insured me for a completely different vehicle even though I had given them the full details and there were alot of other errors in the policy. There was an admin charge for changing and I couldn't transfer my no claims to the company they had quoted.
After several phone calls and raising a formal written complaint I was told there was a "training issue" and also the DVLA database had the incorrect details for my vehicle which I find hard to believe. They refunded part of my money but I had to chase them again for the remaining monies owing to me.
Refusing to pay claim voiding my insurance
I took out my car insurance last September 09 with Bewiser insurance. I advised them that I could not complete details on line as my particular car didnt show, I have a BMW SMG M3 ac schnitzer. They didnt know what a ac Schnitzer was so I explained that they modify cars all mine had was alloy wheels and a tail pipe no mechanical or body modifications. I had an accident 18th July 2009 no other car I hit a slippery patch of diesel on road and it threw me into the curb and hedge damaging the rear sub frame and other parts. Firstly they offered me £12, 500 for the car I refused this as I said that it was worth more as the car was a schnitzer and I felt it was worth more. They then came back to me and said that the underwriter had not been told of the modifications to the car, however I knwo for a fact they were told as I read of the full description of the car when I bought it to the insurance company and they accepted that I valued it at £19k. They wrote my car off cat D so I lot the right to a hire car. They then have taken until todays date to tell me they are voiding my insurance and I will get nothing. The underwriter told me that Bewiser gave them only one taped mesasage of my asking about insurance they say I never mentioned wheels however they didnt say I did not mention it was an ac schnitzer however I had to call them back with details of the car a second time explaining the detail of my car and yet they still gave me the quote and accepted it now they have to pay out they are saying they did not know about wheels. The quite they gave me origionally was for an M3 smg £12, 500 this would be no modifications, however the point here is that they are not wishing to pay me more for a car I know I gave them full information on because the representative of bewiser was very interested to hear about the car so now I feel they are withholding this second conversation because they have not sent full details to the underwriter. I have never made a claim I have full no claims bonus and would have had no reason at all to withhold such information why would I. I feel totally let down by all of this I have never ever withheld information and the car meant too much to me to mess up any insurance I even swore on my childrens lives that I had told them. I am at my wits end I suppied them with information at inset on insurance and I have answered all their questions this seems so unfair really unfair if you can help me in anyway I would really apprecaite it. There are no photos of damage the car looks perfect it is all underneath the car and it is held at a reapriers in M Keynes at this present time.
Thanking you
Denise Faulkner
The complaint has been investigated and resolved to the customer’s satisfaction.
after the end of the policy and payment of all payments, they were threatened to pay another £ 250, without explanation, just scammers
After reading other complaints about Be Wiser I ask whether or not anyone has reported them to the FSA who Authorised and Regulate them
6 weeks since I raised concerns and told you about the problem with the motor bike breakdown policy. When will I get the cover I paid for or my money back or a response. Very shaby treatment. I suggest that anyone contemplating using this company think twice. Use them at your peril
Be wise are a big let down. My wife has insured with them for 3 years .We renewed our insurance Novenber1st 2015 and have never received any documents. A month ago we changed our car after 50 phone calls we got a cover note for 30 days, we have still not received any documents. When next renewal comes that's it never again!
BEWISER are pathetic stupid and bullies, , , i have just wasted a good part of my life trying to convince them im a reasonable human being ...spent 2 hourson the phone to no avail... so I cancelled my DD and paid my outstanding balance in full...i wanted to tell you why I did this but BEWISER has drained me of all human communication and emotion, , , , DONT USE BEWISER!
kkkkk
DO NOT BUY FROM BE WISER ! they've hidden some charges, and the sales not gonna tell you !
Stay clear of these bunch of thieves.I took car policy with them and later on bought another one for my second Car. Most of the details were incorrect on statement of fact and that was deliberate. Besides, I asked for a multicar and they offered me a new policy. Unsuspecting, I bought the policy but never had a good feeling about it. Looked up for their feedback and to my horror I realized I have been treading dangerous territories. The horror started when I called them to cancel the policy the next day. I was tossed around multiple people and they don't publish their Cancellation contacts. I was told my request was taken and it would be passed on to the cancellation teams. I have to call them 50 odd times before I could get email confirmation that my request is registered (else i suspected them to come back and deny any of my calls). Everytime I called they asked me why I wanted to cancel and would be given a pitch to be retained. In the end I just said, it's my statutory right and I would wan to cancel and get my refund. I took painful 30-45 days to get the refund after deduction of 50/75 quid (can't remember exactly). The only reason I was determined to cancel was to avoid any issues if there was ever a claim. If an insurance company can give you so much of trouble in cancellation, imagine what they would do when there's a claim
Last Year, I had Be Wiser Insurance and many problems at start. I stood firm on problems, but stayed calm and eventually these were resolved. Then I had a small accident and the agents acting for Be Wiser were excellent (shame the garage the car went to for repair were so rubbish as they caused additional damage to another part of the car while repairing the original damage, but the agents sorted it all out). This year, I tried Be Wiser for my policy, and renewed for a lower cost than last year. Brilliant. Even after an accident and repair, and the price rises and keeping all the benefits I had from last year, Be Wiser gave me a renewal for over £100 less than the nearest quote and it was still lower than last year. Therefore, I'd like to reassess my view of the company and, speaking from my own experience, Be Wiser (when they get it right) do a good job.
to holly jackson ( senior consultant )
my name is allan young until recntley i had a car insurance with you ref number was b505015/8.
now recentley ive been getting texts on my phone from crs telling me that they going to enter my property can i tell you this ive been to citizen advice bureau to tell them why i told them i took out a car insurance with bewiser but because i couldbt get my driving licence to them they gonna cancel my policy when i finally sent them the required things they want they cancelled my policy so it was bewiser who cancelled the policy not me if it was left with me i would still have one then i had 3 weeks off the road to find another car insurance.they said that am in the right it was you that cancelled the policy so i dont owe you anything at all.
my email address is albion92009@live.com if you like to email me.
if this is to carry on am going to after get my self a solicitor .
Overview of Be Wiser Insurance Services complaint handling
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Be Wiser Insurance Services contacts
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Be Wiser Insurance Services phone numbers+44 333 321 0692+44 333 321 0692Click up if you have successfully reached Be Wiser Insurance Services by calling +44 333 321 0692 phone number 1 1 users reported that they have successfully reached Be Wiser Insurance Services by calling +44 333 321 0692 phone number Click up if you have UNsuccessfully reached Be Wiser Insurance Services by calling +44 333 321 0692 phone number 1 1 users reported that they have UNsuccessfully reached Be Wiser Insurance Services by calling +44 333 321 0692 phone numberCustomer Service+44 800 298 2820+44 800 298 2820Click up if you have successfully reached Be Wiser Insurance Services by calling +44 800 298 2820 phone number 1 1 users reported that they have successfully reached Be Wiser Insurance Services by calling +44 800 298 2820 phone number Click up if you have UNsuccessfully reached Be Wiser Insurance Services by calling +44 800 298 2820 phone number 1 1 users reported that they have UNsuccessfully reached Be Wiser Insurance Services by calling +44 800 298 2820 phone numberClaims
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Be Wiser Insurance Services emailshelp@bewiser.co.uk100%Confidence score: 100%Supportadmin@bewiser.co.uk89%Confidence score: 89%itrecruitment@bewiser.co.uk79%Confidence score: 79%customer.care@bewiser.co.uk77%Confidence score: 77%support
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Be Wiser Insurance Services addressBarrett House, Savoy Close, Andover, England, Hampshire, SP102HZ, United Kingdom
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