Be Wiser Insurance — Cancellation
I completed an online Insurance quote for my van with Go Compare, and Be Wiser was the cheapest insurer at £1250, I CLEARLY stated in my online information that i had ZERO No Claims Bonus in conjunction with the quote i was requesting. I promptly paid £281 pounds deposit via my credit card and was placed on cover, all was well until one week later i received a phone call which was stating Be Wiser needed to confirm my details. They asked me to provide proof of NCB on any recent policies i had held, i told the girl that i had clearly stated i had NO NO CLAIMS BONUS and had said so on the information i provided on the online quote, she then said to me that i had stated that i had had no accidents or claims in the last 5 years, which means to them they ASSUME therefore i can provide proof of some form of NCB whether i wish to use it on this policy or not, so based on that assumption they quoted me £1250 for my policy. When i said to this girl that i had no NCB of my own because i had been driving under the insurance of my previous employers Traders policy for the past 7 years and did not have an insurance policy of my own, she said to me that even though she could see on my details that i had put zero NCB they were going to increase my policy payment by a further £1100 pounds for having no NCB! In summary, Be Wiser took my deposit knowing i had declared zero NCB, then left it a week before coming on the phone demanding another grand because i have no NCB!, needless to say i refused and am now waiting for a refund of £248 of the original £281 pounds deposit i paid them just last week. In the meantime i have had to shell out another £300 pounds deposit to a more reputable firm today to remain insured, and it remains to be seen how quickly Be Wiser refund my money. It appears these lower end insurance companies will do all they can to get peoples deposits, then find an excuse to load the policies a few days later in the hope that some people will think its to much hassle to cancel and find someone more reputable, and just pay more, AVOID!
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