Be First Marketing reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Be First Marketing
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unauhorised payments
I have just noticed unauthorised payments leaving my bank account to Be First Marketing. I took a trial for £60 n plus vat for one month. My Mum was dying at the time and I told them I couldnt think straight yet they hassled by this company to take a trial. Despite asking them not to take any payments after the trial they have now taken £118 three months in a row. I have been bogged down with an Inquest for the last six month and just picked up on this... I shall take them to the small claims court and put their name to shame . I will also let you know if they do the decent thing and re-emurse the money...pigs migt fly first!
The complaint has been investigated and resolved to the customer’s satisfaction.
Taking money out of my account
I too have had monet taken out of my account by Be First Marketing without mt authorisation.
I received a phone call from someone who I beleived was from Google claiming that they could increase my leads by at least 16 extra a month.
As I was a bit slow in January I agreed to pay for 1 month and that I would look at how it had worked at the end of the month and that someone from Be First would call me.
I never received an email or an invoice for the money that I had paid.
After about 3 weeks I still hadn't had a single lead but did receive a phone call from someone who really did work for Google, trying to sell me increased traffic to my site.
I explained that I had paid for this already and it had been a waste of time.
He then took me on a backwards search of my website www.nr7-home.com to see where he could increase the traffic and there was nothing found, no ad linking to my site, nothing.
I told the guy from Google that I couldn't afford anything at the moment and left it at that.
I then received my bank statement last Wednesday only to discover that another £118.80 had been taken out of my accouunt by Be First Marketing, I had to do a search to find out who this Be First Marketing was and then emailed them to complain about them taking money out of my account, asking them to phone me the next day, they never phoned me so I searched through my Blackberry and eventually found the number they had called me on.
I spoke to a girl there and told her that I had never had an email or receipt of my first payment and that they had taken more money out of my account and I wanted it back, now.
She just kept saying that I had received 2 emils and because I hadn't responded to the emails they took more money out of my account.
I did at that point sling a few swear words into her but these lying, cheating ### deserve it and I would warn anyone not to deal with these people, they do nothing for you and will just keep taking money off you until you cancel your card, which I have now been forced to do.
I will be taking these people to Small Claims Court .
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorised payments
I agreed to a one month trial offer of advertising on Google, for £49 + vat and a £20 set up fee i was also told several times that the offer was a money back guarantee if i didnt receive extra interest to my business online ( i believed i was dealing with Google ) I was told my advert would be online in 48 hours, I asked the sales person to send me through all the details by email- I never received an email from them, a few days later I checked through google to see if i could find my advert- i couldn't find it. When i received my bank statement i noticed a payment of £116 had been debited from my account by - befirstmarketing.co.uk i googled this and contacted be first marketing by telephone on the 06/10/10- i explained that i couldnt find my advert online and never received any correspondence from themselves, the amount debited was more than what i was told it would be, i was told i wouldn't get a refund and the best they could do was offer me 6 weeks advertising and a link from my advert to my facebook page. I came off the phone and checked my bank statement again and seen that another payment of £81.01 had been taken from my account by be first marketing on 01/09/10. I emailed be first marketing and said i wanted to stop the advertising and a refund of the payments taken and an assurance of no further payments would be debited from my account. since then i have been phoning and emailing them to have this resolved. They have been unprofessional and rude- not offering there names, not signing their emails, the customer services manager even accused me of lying when i said i didnt receive any emails from them until the 6th of oct. I have been told different information from different people and when i phoned again on the 18/10/10 to cancel the advertising i was told on the phone it would cost me £49 +vat to cancel as another payment of £99 + vat was due on the 01/11/10, then when i came off the phone i checked my email and it said it would cost me £99+ vat to cancel the account- again the email was unsigned. I have since been to the citizens advice bureau and Trading standard and i am appalled that this company can keep taking money from my account and i can do nothing about it- i also want to warn other people about their underhanded, rude and unprofessional attitude.
I've written to end my account with them and paid the £49 cancelation fee. Have you written to them to cancel your account? as they only accept written confirmation and a final payment.
As for contact they have been phoning me a lot and not leaving any answer phone messages, i've recieved a few emails from them but have been unsigned.
I've been in contact with trading standards maybe you should too.
Be first marketing are aware of this online complaint as the customer services manager phone me complaining i was" bad mouthing the company online"- very unprofessional.
I've also been scammed by this company. They've taken unauthorised payments from my debit card after signing up for a one off deal.
I was contacted by befirst marketing and paid for one month's advertising on google. Two months later I found I was still being billed on my debit card which surprised me as I had not seen my ad despite daily monitoring my own adwords campaign. A quick search on the internet found this thread and naturally my suspicions of a scam were aroused however Befirst Marketing looked into it promptly and refunded me without any fuss. Obviously I cannot speak for anyone else but my own experience has been fine.
@Janice - They answer the phone first ring if you withhold your number - make sure you report them to trading standards!
cowboys they havnt even got my web page on even though they have nicked another 118 from my card. totally rude and arrogant staff.well up yours be first you wont get another penny cause i have blocked my card.It is appaling that one has to go to such lenghs to stop you from stealing peoples money.David how do you sleep at night? what goes around comes around .You are a thief
jimmy taylor
no email sent how conveniant dont come on here with your rubbish this company be first is a total con and so are you
I have had the same problem lies about emails taking unaothrised payments they are the biggest con going avoid at all costs. what sort of company dont answer the phone.Any agreement should be in writing
jan
@Rik Not sure about the 'more educated bit' but the are most definatley fake positive reviews from members employed by Be First Marketing
@BigFrog - they answer their telephone on the first ring if you withhold your telephone number AMAZING ISNT IT!
@J Taylor You still haven't identified your company so that we can see how effective this great campaign is running on Google!
Also i haven't received any stats proving that they advertised my company for the period that i paid and agreed for - SURPRISE SURPRISE
Reply to Jimmy Taylor.
Can we see your advert please
Please note that Jimmy Taylor has previously been invited to identify himself and his company to satisfy everyone that he is not associated with Be First Marketing.
He has not yet done this and no one can understand why he has visited a complaints website to make good comments.
The basic facts which are obvious from most of the comments on this and other websites are that Be First Marketing are scammers and fraudsters.
They do not provide the services they claim to and will continue to cream your bank account months after you cancel by letter or email.
They do not email or post anything and hide behind there Terms and Conditions which do not apply if produced after an agreement is made.
The only way to stop this nightmare is to report your credit/debit card as lost.
I thought readers might be interested in this email sent to me from the Manager of Be First Marketing after I finally managed to stop the payments and after I put
my first comments on this website:
As discussed please do not blackmail as this is not nice way of dealing with us, if we was a shallow company such as what you have done we could do the same and bad mouth yours but we are not like that we have now contacted over 100 clients to post responses to the negative comments on the company with feedback of this statement you have created. There contact details will also be on there if you would like to contact them.
Since this email there has been a few 'good comments' on this 'complaints website' and they are obvoiusly from more educated friends of Be First.
Regards
David Wilson
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I am sorry to read of your complaint Carols art, you are being taken advantage of by the single largest confidence scam operating on the internet and by telemarketers today. It is called a "negative option" or “up sell” recurring billing scam. They are always promoted by means of false and misleading affiliate marketing networks that lure people in with offers of "Free" or "Free Trial". Simply type in the words “free trial offers affiliate programs” or “Free Trial Offer Scams” into your Google search engine or whatever other search provider and you will find much more on this topic. You may see info on Federal agencies attempts to slow down these many scams:
Example
http://www.ftc.gov/opa/2009/02/jab.shtm
For Release: February 9, 2009
FTC Targets Weight-Loss Marketers’ Allegedly Bogus ‘Free’ Sample Offers
New FTC Staff Report Offers Guidance on Online ‘Negative Option’ Marketing
Do be very careful of opening non government links that can lead you into a vortex of computer security breaches. Victims’ rights vary as greatly as the many regions of the world. The United Kingdom has enacted much legislation in the attempt to stop affiliate marking networks from this unjust enrichment scam by use of false and deceptive practices. You may someday see “pigs fly” but it will be on champagne flights aboard Lear jets.
Because I have dared to offer my advice to you, your complaint here may be flooded by many comments from others that may attack you personally, your complaint as written, or me and my comment personally. It is a free complaint forum I have been informed by these many paid assassins so there is very little anyone cares to do about the dominance of all these public relation firms that spend much time here at the ComplaintsBoard to defend their many clients. You can simply click on any commenter blue highlighted name to see how many total comments and on what groups. Any profile that shows large numbers of commenter on a wide variety of companies IS a paid agent from a public relations firm. This simple check of that profile will tell you what companies have the greatest trouble with customer service complaints. I have nothing to hide, check mine and click on links to my comments. I don’t think you will see me attacking people that dare to complain or comment here. This comment will be a roll call for all the ### paid assassins that clearly have posted over 50% of all the content found here at the ComplaintsBoard
Good luck with your search, don’t give up, you will find the help you need.