Baxter Boo / What a joke

I've purchased two winter outfit for my dog and my order arrived in a timely manner but one outfit was incorrect. When I contacted Baxter Boo customer service and asked for a replacement they said that the one I wanted was not in stock. Then I asked for a refund but they refused and gave me a gift card instead! What a joke! I don't need it because I'm never buying anything from them again. They can keep their gift card to themselves!