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Barnette's Remanufactured Engines / Delivery - Misrepresentation

1 1332 Truxton StreetChesapeake, VA, United States
Contact information:

I ordered a rebuilt engine for my Ford F-150. I explained to the girl that I travel frequently, and needed an additional 15 days (which would be 45 total) to return the core. And I needed it documented on the paper work I received. I also told her I needed to be kept informed of the status / progress of the engine. When I got the paper work there was no mention of an extension. I immediately called and cancelled the order. The woman (Joyce) asked why I was cancelling and I told her. She offered to send me an email or letter with an extension. She kept her word. However, ... I got curious ... So looked up complaints on the net. I was shocked at so many ... and the variations. The Barnette's Engine web site claims state-of-the-art and CNC. --- I was curious so I google earth mapped them ... Then decided to change a business trip to route through Chesapeake and stop by. I was shocked by the appearance outside and inside. I have never seen such an unorganized dirty machine shop ... with NO modern equipment, and NO CNC machines !! I don't like being lied to, and with what I saw I believe there would be a case of theft-by-deception. But if you're looking for a five year warranty ... think about it ... they can say ANYTHING on the site, getting it honored would be another thing altogether. I am out two-weeks time, and the delay / schedule of my trip and stopping by their shop. If you are thinking of buying here, ... stop by and check them out for yourself. Glad I did.

Ea
May 24, 2013

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