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Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

Barnes & Noble Booksellers
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2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barnes & Noble Booksellers reviews & complaints 284

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6:01 pm EST

Barnes & Noble Booksellers automatic membership charge on my credit card

I have shopped at Barnes and Nobel about once a year, around Christmas, for four years or so. I have had a membership card, which I have renewed at the store when told that it expired, before. I was not aware that they could renew it without notifying me, automatically. I have a different credit card number, also, which I have not used at their store. How can they access my new card to automatically charge me? I saw the charge yesterday on our statement. I didn't recognize the name, B &N. They don't even use their actual name on the bill. I had to go to the website listed to find out who they were. This is the first time I have been charged by anyone in this way. I feel like I have been defrauded by Barnes and Nobel. This practice should be stopped.

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12:22 pm EST

Barnes & Noble Booksellers textbook rental

I have ordered the same textbook 3 times. The first time, the book never got to me although the USPS stated it was delivered to me and my credit card was charged. The second time, I ordered the textbook again with expedited shipping to ensure the book would get to me on time and it was supposed to come to me by 11/11/15 and then upon tracking my book I discover that I have a re-delivery date for 11/17/15 (which is not expedited). I then called to complain and was told that I was being sent a replacement book and it would be mailed out on Wednesday as the book I paid to have expedited was now in Florida(I reside in Maryland). Saturday arrives and I have no book. I call again only to be told that the book was never sent out and has not yet been shipped from the warehouse. Each time(with the exception of the replacement) my card has been charged and I have no book. It is entirely frustrating. This book is the only book I need for a class. I am now almost 4 weeks into the class with no textbook. A book I ordered on the first day of class. It is unacceptable and I demand to know what is going to be done to compensate me for my time, my efforts, and my loss.

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11:55 pm EDT

Barnes & Noble Booksellers lack of interview skills

I interviewed with Jenna at the Barnes and Nobles in Roseville, CA last Sunday.
After working in retail for 30 years, I think I would suggest she go through some training on "how to" interview candidates.
Jenna started with a "what are your salary requirements" question at the beginning.
Her questions were phrased so she could talk about herself and her priorities instead of getting to know the candidate.
Body language was uninviting and when it was over, I knew she had zero interest in me as a candidate.
"Did I ask you what you could bring to the company?" was asked twice and she wrote nothing down and seemed uninterested in my answers.
I might not have been the right fit as a possible manager for B & N but she should remember that I'm still a customer and not a someone to be processed, then move on to the next less expensive costing candidate.
I can't imagine working with her is enjoyable for her ASMs or staff.
Overall, a bad taste left in my mouth for Barnes and Noble.

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8:42 am EDT

Barnes & Noble Booksellers membership cards

I am in the ledgewood, nj store quite often and must say that the sales representatives work very hard and are very pleasant. What is annoying though is the constant solicitation of the membership cards and knowing that an employees job may be in jeopardy because they do not sell enough. Simply put... That is bs. The employees employment should be based on their interaction with customers. They should always be courteous, helpful and professional which I find in the ledgewood store. It should not be based on sales of memberships. I was on line and four customers ahead of me renewed their membership but that does not count towards the employees store "goals". That also is bs. No wonder why you can't keep anyone worthwhile. You need to change how this works. While I understand the importance of memberships, it should be at the customers discretion and not forced upon them. What I think should be the most valuable asset of an employee is there love of working in barnes and nobles and their love of helping the customer.

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9:14 pm EDT

Barnes & Noble Booksellers rude male manager at white plains store

Ok, I honestly don't know where to go. I have complained and wrote about this terrible male manager at barnes & noble, that we will call mr. K (At the white plains store, in the city center). I work at barnes & noble and I just want to say that this is the 3rd or 4th time that this manager has been disrespectful to me. He's called me names like a liar, when I have presented facts. Honestly, all I am trying to do is work. They lied to me, telling me that they can work around my schedule when in fact they don't want to. Each time I change my availability to what I can work, I am told that I can be fired. I feel mentally abused at this job and I plan to quit. But I feel like someone should know. The managers at the white plains store don't do anything. The job is physically demanding and we are underpaid (As in we only get $8. 75).

I don't feel like this is the type of environment that anyone should work in. I feel, truly, that I am a good worker. But the management doesn't seem to recognize this. This particular manager is evil. He has the worst attitude and I feel he should be fired. I don't understand why there is need to threaten a worker's job because they have other obligations like school or another job. Yet, this is exactly what is being done at this b&n. The management team doesn't take into consideration how much an individual may be doing. They don't care about their workers.

Its not fair, our pay should reflect our effort. But at b & n this is not so! This manager should be fired!

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7:59 am EDT

Barnes & Noble Booksellers rental returns

I rented two text book from this company, the two books were shipped together and received. One of the book was highlighted all the through, I did not see this as a major problem. I return booth books in the same box it was shipped in and using one return label from the web site and I placed the other label inside. When I looked at my account only one book was credited so I called the company customer support on 28 july at 0809. A young woman with a philopena accent answered, I explained my situation to her she was very nasty, did not listen to what I had to say just jumping to conclusion. So I asked to speak with a manager she got even more upset and this is what she had to say " yes wait for an hour" and with that she placed me on hold. The call rolled over back to another representative by name seqita she was exceptionally nice, she listen to my concerns and executed flawlessly. I am a paid member of barnes and noble and a loyal customer this behavior is unbecoming and this incident is sending me to other companies. People continue to complain of job security but with behavior like this I do not want that young lady serving me in any way shape or form.

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The Truth You Must Know
, US
Jul 28, 2015 1:41 pm EDT

Your complaint was clear and well said, but the last two sentences are needless hyperbole.

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10:43 am EDT
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Barnes & Noble Booksellers college rental book

My daughter rented a college text book from barnes & noble. When she went to turn the book in, they advised that it had water damage and, therefore, she would have to purchase the book for an additional $24.00. She had only used this book one time during the semester, and it received no water damage while in her possession. We explained that the semester before, she had been caught in a rainstorm and had several rental books damaged, which we ultimately had to purchase for over $200.00. We paid this fee with no complaints as we understood this was her responsibility. Although, $24.00 is a small fee, it is the principle of the matter. She should not have to pay for a book she did not damage. They basically explained that they go through a process of checking out the quality of the books and that they felt it received water damage while in her possession. They also sent her an email advising that if the book was not turned in a charge for $101.00 would be charged to the credit card on file. Therefore, under protest, we paid the charge. Beware - apparently, if you rent books from barnes and noble, you have no rights. If they feel there is an issue with the book, they will charge you card and you have no recourse. I strongly suggest you rent or buy used books from some other website!

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mich1238
Bozeman, US
May 28, 2012 8:47 am EDT

Employee "C" at customer service desk at Barnes & Noble in Bozeman when asked about the availability of a book had the attitude that the customer was just a waste of her time. Very unpleasant to deal with. Wwon't bother buying anything at the store again. Just ship from Amazon.

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sydney6
Great Falls, US
Aug 14, 2010 12:36 pm EDT

Some of the younger employees are nice, but the managers here are extremely rude. I tried to be so nice and patient. If they are so unhappy, perhaps they could work somewhere else.

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8:14 pm EDT
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Barnes & Noble Booksellers scam text book rental practices

Be very aware of college text book rentals from b&n. I guess there are hidden options for the length of the rental, with the default being only about 75% of a normal college semester. So then all of a sudden you get an email saying you did not return the rental in time and get charged 60-75% more of the original rental for only 15 days, and then still it does not cover the rest of a normal college semester. And if they don't have the book back in their warehouse by the 15th extended day, then they will charge you a full buyout price. So for example, an american lit book rental of $19 for, turns out, only 3 months, then they charge another $11 for $15 days, which requires you to send it back a week before the end of the semester or you'll have to pay $50 for their buyout price. What a scam. We will never buy another text book from b&n. And, we are cancelling our annual membership... We can buy any book from them cheaper elsewhere online. No wonder they are going under.

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shopaholicandproud
Bethlehem, US
Dec 19, 2011 4:53 pm EST

Barnes and noble sends emails with coupons that are not redeemable. The explanation for not applying the coupon is, number 1, the coupon is expired (it's not) and number 2, It can only be used once (it's the first time I use it). It's just a scam to get you into their webpage. I unsubscribed from receiving emails from them.

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DanielleBE
Chelmsford, US
May 15, 2011 1:54 am EDT

We bought a NOOK at Best Buy in January (barely 5 months ago!), and the screen just died - Best Buy says to talk to Barnes and Noble and today Barnes and Noble customer service said to talk to Best Buy! They won't do anything for us because we bought it at Best Buy - way to stand by your product! Be warned!

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maintcoder
Kent, US
Feb 19, 2011 6:19 am EST
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I am still waiting for Barnes and Noble to ship two items from their 2010 Fall DVD sale. Numerous emails have been sent requesting an update on the order, but no response. I have tried calling several times and each time after nearly an hour long wait, the phone call is disconnected.
Save your time and hassle and order your books and DVDs from anywhere else but here!

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Mailo
, US
Jan 03, 2011 11:15 pm EST

DO NOT give anyone a Barnes and Noble gift card for electronic books (Nook) if they do not have credit cards. No matter HOW much money they have on the card, Barnes and Noble will NOT allow them to download Nook books unless they post a default credit card. This is totally UNFAIR to the many people who do not have credit cards. Spend your money somewhere else!

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djmilm
Wilmington, US
Dec 25, 2010 9:28 pm EST

It is hard to believe that on Christmas Day the website is overloaded and it is not possible to register a new Nook. One would think this volume of traffic might have been anticipated.

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blueeyedbaby210
Dayton, US
Nov 01, 2010 9:28 am EDT

i ordered my manga book back in february. when it didn't show up in 10 days i sent and e-mail and was told it was on back order and would arrive mid-august.

it's halloween! i have sent numerous messages only to be ignored. i don't even want the stupid book anymore i just want my money.

it doesn't take a year to ship one lousy book.

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Hahn
Rockville, US
Aug 15, 2011 12:27 am EDT

Used the "pick up in store" option online but once my husband got there to pick it up an hour later, a customer service rep said they didn't have it. Then I called the store and they said the DID have it. I had the send my husband again because they don't know what they're doing!

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Margaret Fresques
Mesquite, US
Jul 15, 2012 6:01 pm EDT
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I went to pick up a book at Tukwila, Washington named Witchcraft in the Pews, by George Bloomer and was on hold for someone else. It shows on the internet that is was available this is 8-miles from my home round trip.

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Anna Hills
, IN
Jan 02, 2012 2:41 pm EST

BN should have removed this option, putting CC information on Bn account, if not so we can't buy books with the help of GC. CC must be included which really sucks and I didn't liked it.

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Thompson Derg Berry
Nogales, US
May 25, 2011 7:51 pm EDT

The base warranty lasts a year. As long as the device wasn't accidentally damaged, they should covered under manufacturer defect/general wear & tear issue. BN should be able to offer a replacement. If you still have trouble with phone support you can try to take it into a local BN store if there are any near you.

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5:41 pm EDT
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Barnes & Noble Booksellers book and reader prejudices

When walking into this store, do not bother going to the Romance book section. They don't stock anything current. They simply stagger 8-9 copies of the same books to fill the shelves. I went to the help desk and asked about some of the new releases, by Title and author, and was looked at like I could have some terrible disease one could catch by looking at me only to be told that I could order them. Since that day I have been back to the store hoping they would carry something new and have been stared at, whispered about and have actually had a manager look me up and down openly while she looked repulsed. I average 2 books a week, guess me and my money isn't welcome at the Tyler, TX Barnes and Noble.

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3:02 pm EST
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Barnes & Noble Booksellers refuse to honor promotional discount

B&n are offering an online promotion today ($10 off purchase of $75+ code: bndec17). Although I planned to order over $100 in merchandise, b&n refused to honor its promotion. Here's why:

I was ordering three copies of the same book, to be sent to three different people. Each book ships for free. However, there's no provision for entering multiple shipping addresses when placing an order online. That means that b&n's system requires me to place three separate orders, each under $75 and ineligible for the $10 off promotion.

Other retailers would have acknowledged the issue and offered to credit my account post-transaction. B&n customer service refused any accomodation, even making it sound like the issue was my fault, despite being caused by their ordering system. Their only solution was to place one order, shipping the books to me. Sure, i'd get the $10 promotion, but i'd then have to spend far more than that to ship the books to the recipients.

I will not do business with b&n in the future. (I wouldn't even have shopped with them today if enough copies of the book had been in stock elsewhere. ) they aren't concerned with fairness or customer satisfaction.

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4:22 pm EDT
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Barnes & Noble Booksellers refund

I ordered 12 books on line from barnes and noble. All of the books were listed as currently available. I used 2 gift cards to pay the total cost. They accepted both my cards and processed my order. As soon as the order was processed, they claimed one of the books was no longer available and canceled it. However, they never have returned my money back to one of my gift cards or to my credit card. I have contacted them, but have received no response from them. How do they expect to keep customers if they steal $5. 00 in gift cards? Also, they charged $3. 99 in shipping for each book, even for the books they sent together in the same package. There is no way it cost that much to ship books. I will not be shopping at b& n again. I told my kids not to bother giving me gift cards from them again.

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3:59 pm EDT
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Barnes & Noble Booksellers unprofessional discrimination

My fiance and I were seated in the children's section early in the afternoon. We like the undisturbed quiet of the area and sometimes peruse the shelves for inspiration because I am a children's audiobook narrator, he is an comic book illustrator and I am also a speech therapist and gather materials for private clients from this section. We were done perusing the books and stayed awhile to conduct business on laptops. I was seated in a chair and my fiance was in the corner by the stage barely taking up 10% of the space. Then suddenly... After 4 hours of us quietly reading... Families coming to and fro without difficulty... A rude employee comes out of nowhere and says "we reserve the cafe for laptops, the stage is for children to play. " it was rude and she was snarling as if my fiance was some kind of perp. I was disgusted in her abrupt manner and she didn't even address him warmly seeing as how he did nothing out of working on a laptop. Company policy states to not remove people from any section without justification. She wasn't justified in being nasty and no kids were around to "play" on the reading stage. Don't invest your money here. Unprofessional.

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11:21 am EST
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Barnes & Noble Booksellers work related

I am a frustrated employee. I have worked with this company from the day they open there doors. I have bent over backwards for them when called to do so or called in to help with any project. Talk to the mangers and they act like when you come to them with your situation and need some understanding you get treated poorly with no help or consideration. I have recently had a baby. I am a single mother. My boyfriend walked out on me and left with no help or support. So I am doing what I can. I have no family here in texas. So I need this job. I was asked to step down because I can't have open availability due to childcare. I am not going to let anyone watch my child and there for I can't work nights. They say they don't give special privalages to employees I can give a list of some that they have. I need to have a least 24 hours a week or I lose my help with childcare. If I lose the help I wont be able to work at all. Why wont this company help someone that has help them when in need? I always get a run around. I have worked hard with this company. Not like other employee and mangers that push there work on other people because they don't want to do it.

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10:11 am EST
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Barnes & Noble Booksellers scam fraud

I contacted b&n regarding unauthorized charges on my nook. I started receiving emails thanking me for my purchases. I called b&n within 30 minutes of unauthorized transactions and reported them. I could see there were approx. 14 purchases that I did not make or authorize. Their customer service dept. Kept me on the phone for over 40 minutes. After 40 minutes they told me that 1) they do not refund nook purchases 2) there was no mode of addressing my concerns 3) they informed me I was mistaken. It was actually approx. 80 purchases and not "just" 14 purchases 4) they would escalate the complaint/issue/problem to the "higher levels" and address issue in 48 hours. After the 48 hour interval they would contact me to advise if they would be able to make an "exception" in my case. I explained that the 80 transactions within 90 minute time frame was further proof of unusual aunathorized activity.In my 3-4 years of owning a nook there have never been more than 3-4 purchases at one time within a week time frame. After 2 weeks they left me a voice mail saying there was "little or nothing" they could do and that the charges that had decimated my checking account would stand. I contacted my bank and filed a claim. The back took approx. 60 days to investigate incident and found in my favor. They notified me via usps mail that my claim was valid and they allowed the temp credit they had issued me pending investigation to stand. As a penalty barnes and noble blocked my nook account. I was advised unless I paid for at least 30 of the applications my account would be of no use to me no further purchases would be allowed. This is clearly vindictive and punitive.

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10:01 pm EST
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Barnes & Noble Booksellers service

I bought my mother a nook, she is 74 years old. I took her to the store for help in getting it working. The sales lady was curt and not interested in helping her, instead she turned away to people who were interested in buying one--she only wanted to make more sales. We sat in the cafe to see if we could get it working. An employee approached us and said we couldn't sit in the cafe without making a purchase. I explained my mother is trying to get her new nook working. The employee said it didn't matter it was store policy. My mother was nearly in tears and embarrassed. I took the nook from my mother and told her I'd get it working for her. I took it home and smashed it with a hammer and bought my mother a competitor's product which was actually more efficient and a better product. The worse customer service EVER! P.S. My mother and I also cancelled our memberships we realized we weren't valued by this company.

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shoshadai
Long Beach, US
Feb 03, 2014 10:04 pm EST

You should have found a manager on duty

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2:33 pm EDT
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Barnes & Noble Booksellers marketplace sellers customer support

Dissatisfied with barnes and noble customer care and support & ndash; I bought dvd through barnes and nobel on-line. Apparently it was through a marketplace seller. We paid for the dvd immediately and received a sales confirmation. About 4 days later we received a shipping confirmation and notification. 2-weeks later the dvd hadn’t arrived and I called barnes and nobel and they said that the marketplace seller delivery terms is 14 business days and that they could not help me until the 29th of the month. Which was 25 days after barnes and noble collected our money.

My recommendation & ndash; do not do business with barnes and noble marketplace vendors & ndash; barnes and noble pushes off any customer support of their sellers & ndash; they won’t even contact them for you if there is a problem. They’ll give you the contact information & ndash; but that’s it. I always thought that the people I paid were responsible - I thought that I was doing business with barnes and noble. I guess I was dealing with a mom & pop schlock shop.

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unhappy-2014
Lake Delton, US
Oct 16, 2014 9:50 am EDT

I had the same experience with one of their marketplace sellers. Purchased a set of DVDs, received shipment confirmation, another email 2 weeks later saying it was just sent out and have never received my order. I had placed calls to Barnes and Noble customer service multiple times during this month long ordeal and was told I need to deal with the seller who seems to be nonexistent. Still waiting for $300.00 refund or my merchandise (or any kind of response for that matter). Don't know what to do except warn others to be careful when buying from BN.com. I love Amazon!

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10:00 pm EDT
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Barnes & Noble Booksellers book rental

Do not rent books here. Go to amazon. They charged me 200+ fees for not returning the book on time. And told me they could not do anything about it. Really ridiculous and not college friendly at all. They told me I could sell my book back to them which would cost like $5 to me. Lol. So they can turn around and resell it for 200 dollars again. Struggling college student just got to struggle some more with this book debt. It might not be a lot ot some but it is a lot if you are on a budget.

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Barnes & Noble Booksellers book do not arrive

I made a complaint about an order, has not arrived (Customer service mail - order number:[protected]) , and the response was that the company can not do anything, i have to ask in the courrier company, which courrier company? I have sent a lot of emails and they does not answer, here is they response "
Dear manuel garban,

Thank you for your email regarding barnes & noble order #[protected].

We understand that you want to know the status of your order. We would like to inform you that we have checked our records regarding your concern.

After reviewing the status of your order, we have confirmed it was shipped from our warehouse on 08 / 12 / 2013 via international priority. We expect delivery of your package to be made to your country by 08 / 30 / 2013

We regret that your order was not received within the anticipated delivery timeframe.

As we are unable to track orders shipped via this method, it is important for you to contact your local customs and postal offices to determine if the package has been delayed there. Please check with these offices, and if neither location has your package, please contact us for further assistance.

Please accept our apologies for all the inconvenience caused by this issue and thank you for your understanding.

Sincerely,

Carson"
1ad33c9

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4:57 pm EDT
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Barnes & Noble Booksellers gift card balance disappeared

My 80 year old mother went into her barnes and noble account and the $73 balance she had was now 0. The customer service rep stated that after 18 months of inactivity, the balances are wiped clean, and they have no way of tracking unused card balances. We feel that this is theft. Why is there no computer record of account activity?

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tinklepantiesmcghee
, US
Jun 05, 2013 5:57 am EDT

Complain to your State Attorney General. Many states have passed laws that prevent the companies from stealing money if there is "inactivity". It takes people making a complaint to the state though.

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11:53 pm EDT
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Barnes & Noble Booksellers 1cent charge

My underage daughter is a big reader so I bought her a nook. Since she doesn't have a credit card, I attached mine to her nook account but she relies on gift cards given to bet through out the year for her books. I have discovered that barnes and noble runs through a. 01 cent charge to make sure it's a valid account and is suppose to credit the account back at the same time. This is not happening. I have numerous. 01 cent charges on my bank account when there was plenty of money on the gift card and I have one gift card that was I was charged. 01 cent three separate times! I know it may not be a large sum of money but when I can add up. 20 cents in 6 months its rather annoying not to mention fraudulent! After looking at my daughter account I went in and looked at my seperate account and found the same the had happened. I had to call customer support and give them all the reference numbers so they could go back and credit my account. They tried to tell me that it was only happening to me but after researching the internet I have found posting from others having the same problem. The kicker. . I have had to call on three seperate occasions to have my bank account credited. All those. 01 cent charges add up so they would be making a nice little profit fraudulently and without their customers consent.

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Phone numbers

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