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Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

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2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barnes & Noble Booksellers reviews & complaints 284

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4:15 pm EDT

Barnes & Noble Booksellers farmingdale college bookstore

On September 4, 2018, I returned back to the Barnes and Noble Bookstore on my campus to return a rental book I was advised by my professor that I did not need. I was well within the return deadline. The people at this store have done everything they possibly could to be sure they do not have to give me any kind of refund. First they asked me for a receipt. I told them I wasn't sure where the receipt was, but that I used my financial aid to rent the book. Maybe they could just look it up through that. They said no. Fine, their attitude is already one like, "I'm busy and you're not getting any money back, so hurry up so I can get back to doing other things". So then I ask if I can at least check the book in, this way when I find the receipt I'd be able to give it to them and they would have the book. They said yes you can do that. So I did. This morning (September 10, 2018), I went back to the bookstore to give them the receipt for the refund, and they tell me, oh since the book is checked in, we can't give you a refund. What? I wasn't going to argue with them because they would have loved that, and I am not going to make a scene on my college campus. So I have a rental that I don't need, returned within the time frame stipulated, had for a total of about 4 days, and now I am paying $95.00 for it because they keep finding ways not to refund my money. I don't know about you, but $95 is A LOT of money to me. This bookstore carries books that are tailored specifically for the school for some classes, and therefore you can only buy them at the bookstore (like lab books). I think it's disgusting that they take advantage of students who can barely pay for college, let alone books, working full-time jobs while going to school just to try to get an education, and these people charge astronomical rates for these books and know you can only but them there. Then if you ask for your money back, you get the runaround so they don't have to give it to you. I wish I could say I will never buy a book from that store again, but I know I will have to, for the reason stated above. This store is not student friendly AT ALL. They are money friendly. All they want is money, with no regard for students or trying to help them with their education. Ok, these people got me for $95.00. But in return I promise you, I will do my absolute best to give all students on my campus alternatives to this store whenever possible, if I have to buy the books myself and hand deliver them to their homes. They aren't trying to capitalize off some big company with hundreds of millions of dollars, they are trying to take money from broke students, working 2 or 3 jobs, sharing rooms, eating ramen noodles, just to get an education. Me? I'm sure I'll live, but the loss of this money did hurt me, yes, and it was very unfair to say the least. I'm going to spend my free time on the weekends and whenever I can find it, researching and putting together a website to give everyone less expensive and more friendly alternatives than this Barnes and Noble store. This store is just a greedy rip off and when I finish school, I won't set foot in another Barnes and Noble store, not even to buy a cup of coffee.

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9:44 am EDT

Barnes & Noble Booksellers return book-louisiana state university at alexandria

I am a student at Louisiana State University of Alexandria. I rented CRIMINAL JUSTICE:INTRODUCTION
By ADLER. The return date was for a date during the term of the class. I was told not to worry because they were aware. I have tried to return the book but was unable to print the label. I called the bookstore and was told the book is mine because I did not return the book by 8/24/18. I was never told a specific date to return. I am appalled at how I was treated. It is not my fault regarding the incorrect date of 8/2/18. I should not be responsible for this book and I want to return it. It can be reached at [protected] or porter.[protected]@yahoo.com. My order number was #[protected]-1

When I asked the young lady for a telephone number to corporate, she stated she could not give it to me. I had to locate it online. I cannot believe this.

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6:26 pm EDT

Barnes & Noble Booksellers online order & pick up in store

I ordered a book with pick up in store using a 15% off coupon I'd received in my email only to have Barnes & noble cancel it, do I tried to reorder it & my coupon was rejected saying I'd already used it on my previous order. I contacted customer service about it because why should I not be able to pay the amount I'd already agreed upon. They keep asking me to send them my order number & coupon code do they can research the problem. Now they haven't contacted me since so I wrote them again only to be ignored. I'll be ordering my book on Amazon now.

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1:16 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers barnes & noble at roger williams university bookstore

Is this the proper way to make a complaint about a Barnes and Noble at a university? If so I need to complain about the incredibly rude staff working at Roger Williams Barnes and Noble, they were missing paperwork needed to allow me to buy books with my veteran educational benefits and I completely understand that is not their fault. However I wanted to know if there was any way I could get at least on of the books for now in order to prepare homework that is due tomorrow morning, but the store manager told me that it was my problem and not hers. This is not the first time the store manager has been rude to me, but this is the worst time and it is incredibly unprofessional.

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2:23 pm EDT

Barnes & Noble Booksellers manager contact

Hello my name is Tyrisha Blackwood . I am a children's author and my book titled : The Cupcake Gang is currently being sold on the Barnes and noble website. My publisher as well as myself have made numerous attempts to schedule a book signing /story time session at the location in deptford, NJ with no response at all . This is highly offensive and unprofessional . I can be reached at [protected] or by email Ty.[protected]@icloud.com

Regards,
Ty Blackwood

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5:43 pm EDT
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Barnes & Noble Booksellers awful environment

The Barnes & Noble store in NE DC, on Michigan Ave plays offensive music. It's very disturbing for readers and patrons of the branch to shop/read comfortably with curse words, and derogatory language blasting in the background. This is a place where families gather to read to children, students study for exams, and commuters engage in work related meetings/assignments. We should not be subject to the discomfort of this environment. This will cause a loss of revenue due to the disturbance within this space.

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6:59 pm EDT
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Barnes & Noble Booksellers cafe

I typically go to the BN cafe at Kean University. I have a 5:30 - 9:30 clas, and the only thing I need to get me through is a snack and some coffee, particularly a macchiato. When I brazed out Garden State Parkway traffic to get there at 4:53 they told me they turned off the machine already. The second time I got there at 4:50 ordered a spinach pretzel and was told it will be cold because the ovens are off already. The third time, I beat my time arriving at 4:47 ordered a macchiato and was told the machine was shut off. I was completely disgusted at the policy that the young lady said the store manager told them to shut down. I explained to her that with my retail experience the store usually stays open, and is fully functional until closing and it is at that time that things get shut down and closing begins. I do not like the service in the book store but have been pleased with the service at the cafe. However, it I am to get there 25 minutes prior to closing to order my items to get me through a four hour class is ridiculous. I would like this policy changed to either be a full service cafe until 5:00 pm or close at 4:30.

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11:43 am EDT

Barnes & Noble Booksellers nook book pre order

I checked my bank account today on 62718 there was 499 missing out of my account and my account was then in the negative. I then called Barnes & Noble and I had to speak to I don't remember the first girl's name but then I spoke to James Clint and Ed. All I wanted was the 499 put back into my account not even concerned about the bounced fees. I was asked repeatedly if anyone had access to my account and I told them all four of them know no one has access to my account. I did not pre-order any book on December 20th 2017 I think it is ridiculous that I had to go through for people and be questioned over 499. I will never be ordering from Barnes & Noble ever again and I will not suggest Barnes & Noble to anyone that I know.

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9:36 am EDT

Barnes & Noble Booksellers gift card redemption

Dear Sir or Madam:

I wish to complain about the gift card mishap that I have experienced.
I ordered 1 Book and used a $50.00 Gift Card # [protected] Pin 3932 in the amount of $26.43.
I tried to use the rest of it on another order and was told that the gift card and Pin number is invalid. I am out $23.57. I never have trouble with Amazon .

I wrote a letter on June 10, 2018 and no response was received.

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2:35 pm EDT
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Barnes & Noble Booksellers book order; received wrong book

I ordered Jeni's Splendid Ice Creams at Home and received instead Digital Logic with Verilog Design. Although both books are within a similar content area I still won't excuse the slip. My mistake was ordering this as a guest which makes a return more difficult. I could retrace my sale history through my payment method but it is hardly worth it for the $6.00 sale price of this book. Barnes & Noble has lost me as a customer but I suppose that is true with many other customers as well. Paradoxically, I don't think they will exist much longer to experience this loss.

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11:12 am EDT
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Barnes & Noble Booksellers witnessing rude management behavior

Every time I walk into this store these days, I feel uneasy about something. I work at the mall that this Barnes and Noble is at, so I get coffee in their cafe at least once a day, usually twice. I walked up as a new manager, one I have not yet seen, was yelling at one of the nicest employees behind the counter. He was on her about rearranging her display case while she was 1) the only employee working back there and 2) having to put away what looked like their inventory drop and 3) helping customers in between. I felt he was very rude to her, especially in front of customers. She looked horrified by his unprofessional approach. Then once again, a few days later, I witnessed the same guy going at another female employee over by the comic books. He was threatening her to get her to go to the back with him and she responded by saying no, she won't until she spoke with a higher manager than him because he made her feel uncomfortable. GOOD FOR HER! Then he threatened her with insubordination. It's admirable that she stood her ground and expressed her discomfort in a very reasonable manner. She even took steps back as he started to get closer. He walked off looking bright red and visibly angry. I'm not sure who he is, but I know he's very new. After seeing these two encounters, I'll be sure to avoid this manager when I see him in the store. His rudeness that absolutely verges on harassment has made me feel uncomfortable.

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12:58 pm EDT
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Barnes & Noble Booksellers online order/"supervisors"

I placed an online order on 5/18 and apparently was cancelled without me being notified. I called to inquire why and was told that my billing address was wrong. All of a sudden it wasn't wrong and "for some reason it was flagged" no one could give me a reason and after being hung up on by a "supervisor" Kaitlyn I called back and spoke to what he claimed to be as her boss Ronak. He was equally as unhelpful as the others and couldn't explain to me why my order was cancelled and why I now have to wait for my bank to release my money? I asked why a 33 dollar gift card couldn't be issued for the inconvenience just to simply place the order again and was told that just couldn't happen if the order was cancelled by the customer... the customer didn't request to have it cancelled and would still like these books. I'm at a loss for words as I've never in all my years of buying books here have ever been treated like this? If it looks suspicious to have multiple names on the order it needs to say that a little more clearly on your website and maybe people will know not to do that. Being that it doesn't say that I used my name and my sons names. I would like to know what is going to be done about this and would like the CEO aware of this. I'm shocked that both "supervisors" I spoke to dont have a boss and refused to give a name, phone number or address to file complaints. Please let me know if we just need to find another company to use and I'd be happy to give them my money for actual products in return

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5:24 pm EDT

Barnes & Noble Booksellers textbook rental

I am extremely upset with these services. I rented a textbook from Barnes and Nobel (and several other companies) as well as purchased textbooks. I never received notification that my rental from Barnes and Noble was due and so they continually charged my card (without notifying me) until my card was expired and then decided to notify me because they couldn't take my money anymore. I responded to that email and never heard back from anyone and now I am getting calls from collections. I called Barnes and Noble today and their worker was not helpful in the least bit and I am extremely ticked off. I have never been late on returning textbooks and because of their failure to notify me I am having to deal with this crap! Way to take advantage of broke college students. I will never be purchasing books from this company again.

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5:25 pm EDT

Barnes & Noble Booksellers employee

May 6, 2018 at 6pm, an Assistant Manager by the name of Chris asked my children to remove their stuff off a table and said there is another table with an outlet on the other side. When my children gather their stuff and headed to the other table, he rudely told them that the table is reserved for the other man who was at the same table we were at.
Choosing a college student over Children, very rude taking advantage because they are young and being snarky with them is unacceptable considering we spend money here so often, while this is also a place for my kids to get their school work done as the college student was doing the same.
I'm offended and very bothered by the rudeness towards my children taking their age for granted.
Respect should be to all of your customers regardless of age, gender and race.

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12:00 pm EDT

Barnes & Noble Booksellers panhandling/soliciting inside the store

I went to purchase a book at the Barnes and Nobles located on N. 10th Street in McAllen, Texas on 4/23/18 at 1130am to encounter a man standing by the front door entrance who clearly was a Homeless person asking for money for anyone wishing to enter the store. This was very uncomfortable experience as I felt I had to push myself through to enter the facility as he was "guarding" the doors. This is not the first time that people that I have encountered people standing by the entrance asking for money from your customers which is a big turnoff. Then while inside the store, as I was browsing, a young man came up to me asking for money. He then proceeded to go throughout the store asking for money from other customers. This was very uncomfortable because you go to enjoy yourself and expect to have a nice shopping experience only to be solicited for money. I then reported this to 2 employees and the response I got was "oh he is a regular. We allow anyone to come into the store and ask for money". Really? I am sure I not only speak for myself, but the other customers who were approached by this "regular" were uncomfortable as well. This environment no longer provides for a great shopping experience, but esp. for young female customers who approached by strange men. This is very disappointing.

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11:30 am EDT
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Barnes & Noble Booksellers in store transaction

Purchased a few items from Barnes and Nobles (McAllen, TX location) on [protected]. Few days later, I noticed that I was charged twice for my ONE purchase so I went to the store to inform them of the mistake in hopes to get things straightened out. I provided the manager with my receipt and bank statement as proof that I was charged twice and After spending almost two hours there, I left with no repayment of funds from the McAllen store or at the corporate level. Because my bank had already taken those funds out of my bank account and paid B&N, I was unable to put a stop payment. Because the funds were paid to B&N out of my personal account, I would like them to repay the $81.14 that they overcharged back into my account.

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12:04 am EST

Barnes & Noble Booksellers online customer service (or lack thereof...)

I spent over an hour on online chat support trying to get an error message resolved.The error itself only took about a minute to resolve - the rest of the time was trying to change my user info.

Apparently there was an old address tied to my B&N Membership card. The address was from over 10 years ago, and I couldn't remember the apt number. I gave them the city, state, street address, but they would not give me access - even when I gave them my phone number as verification. I finally just called a local store (while still in the chat session) and had them look up the address on file / change it in their system.

I spoke to a supervisor the next day, and she was about as "customer friendly" as a slice of onion.Last time I'll order from B&N online - Amazon and Books-A-Million will gladly take my money!

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11:52 am EST
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Barnes & Noble Booksellers unauthorized membership renewal when signed up at store

I signed up to get a membership at the store with Barnes and Noble. They automatically renewed it without my permission in March 2016. So I thought all right when I buy Christmas gifts this year I will use the stupid thing.

Well I went to cancel it this year and I missed the cancellation deadline by 2 days so now I am stuck with the membership for another year. It is not easy to cancel either. When you use your membership at the store you can just use your phone number. However when you go to cancel your membership you have to use your Barnes and Noble ID.

Also you have to cancel before the automatic renewal 30 days before your membership is expired or you are screwed for another year.

So I set up an online account so I could get rid of the automatic renewal. I don't like how they make you register a credit card to set up an online account but I was able to delete it fortunately.

I've pretty much stopped buying books at Barnes and Noble because I am really angry about this tactic.

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2:41 pm EST

Barnes & Noble Booksellers customer account access

My password wasn't accepted. I couldn't find the B&N password in my password list, so I sent a forgot password/new password request. It wouldn't accept my password because it didn't follow their password rules, but the "Account Password Reset" page wouldn't display the password rules so I could find out what kind of password DID meet the rules. I tried to email for help, but you can't email them for help unless you're logged into your account, which I can't do, because I don't have a password. I finally got an email through the B&N Press page, asking them to please forward my message to the main B&N and tell them about the catch-22 they had with their help & support page.

The response I got (with absolutely no means to follow up on it) told me that passwords were case-sensitive and that I should go to Account Password Reset (the page that I told them was the CAUSE of my problems) and "follow the steps we provide."

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3:22 pm EST
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Barnes & Noble Booksellers starbucks at barnes & nobles str 2792 kendall miami

12-17 AM went to Barnes & Nobles... my wife was at counter & asked for a Capuccino with a discount coupon... Yamile (cafeteria Manager apparently) was the cashier. Then my wife pulled out another coupon & said she wanted another one for me, her husband (my wife had 2 coupons), sitting 10 yards away (table in cafeteria) from where the cashier is. Yamile very rudely abruptly (an exaggerated & unnecessary rudeness, obnoxious) said to her I have to be present physically at the counter to get the coupon price or she wouldn't give it to my wife period (she has seen us at the store many many times, plus we go there since it opened... we are in our 60's now). My wife walked away angrily, with no coffee for herself or me & went straight to the store Mgr.
Mr Jeffrey... Mr Jeffrey heard my wife's comments, fully understood & although late, offered to get her a free-coffee plus the refund on what she had ordered. For my wife it was not a nice moment... for me either because I had to explain to Jeffrey how rude Yamile had been in HOW she talked to my wife, regardless of the issue... this is not the proper way to do "customer service" for Barnes & Nobles or for a Starbucks franchise or whatever it is.
Before leaving I talked to Yamile herself & all she could say was that she thought she did everything "perfectly" well & didn't recognize any issue in the rude tone of voice she used, for no reason. I asked her to apologize to my wife: she wouldn't.
Mr Jeffrey was going to talk to her later... I doubt there was any reprimand because he seems like a very nice Manager but extremely toned-down for something like that...
Perhaps Yamile doesn't realize that verbal-shaming a customer being a smart-butt... for no good reason... goes nowhere (and is never justified), plus reflects on the big picture of how customers feel about B&Nobles when going through that.
Would still like to know that Mgr Jeffrey did something about this, & still expect an apology from Yamile. Mr Jeffreys tried to justify it by saying she is good at "running" the cafeteria & that compensates her abrupt obnoxious smart-aleck character when present: wrong! You are in the people biz when dealing with the public (Starbucks, books etc) & my wife & myself were always respectul, even when complaining.
Str 2792 reg 006 trn 2264 cshr yamile... refunded... B&N Mgr paid for 1 later...
Hope B&MN understands how important it is to have non-conflictive/beligerant employee attitudes when taking care of reasonable & respectfull customers such as us

Tom Fletcher [protected]@gmail.com
my wife, Chrsitine

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Barnes & Noble Booksellers contacts

Phone numbers

1800 843 2665 +1 (201) 559-3882 More phone numbers

Website

www.barnesandnoble.com

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