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Barnes And Noble Account / gift card balance disappeared

1 MO, United States Review updated:

My 80 year old mother went into her barnes and noble account and the $73 balance she had was now 0. The customer service rep stated that after 18 months of inactivity, the balances are wiped clean, and they have no way of tracking unused card balances. We feel that this is theft. Why is there no computer record of account activity???

Jun 4, 2013
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  • Br
      4th of Jun, 2013
    -1 Votes

    Why did no one bother to read the terms and conditions of the gift card? It is consumer negligence, not company theft.

  • Ti
      5th of Jun, 2013
    +1 Votes

    Complain to your State Attorney General. Many states have passed laws that prevent the companies from stealing money if there is "inactivity". It takes people making a complaint to the state though.

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