B&Q / Diy.com
Reviews and Complaints

Hello

I we went B&Q Bidston Merseyside picked out new bathroom in January next stuff gets delivered the fit date is not to April 2022.

Wednesday turn up after Lunch Remove some of the bathroom.

Joiner arrives Thursday Knocking tiles of the walls removing wet plasterboard.

Fitted New Plasterboard

Plummer turns up removed tiles off floor and under toilet (the toilet Wobbly) good job we had a camping toilet ( WERE WITH OUT A FIXED TOILET FOR 10 DAYS).

New floor fitted.

Plummer fitted shower base and toilet copper pipe work stabs.

Tiler comes why is the still old tile cement on the walls tried getting some off give upTiled walls and Floor.

Plummer fitted toilet vanity unit basin and shower cubicle Pipe work

Bottom line is there is no supervision COW regarding Quality woof work, no written scope of work.

The wall tiles were fitted by dating cement in 5 places

the floor was 18 mm Marine Ply they do not follow British standards regardingg floor and tiling

Were the floor meets the carpet threshold the tiles are uneven in length but Contractor said okay, also the contractors work from them selves other work on.

When I went into the shop I said I wanted a soft close toilet seat with my bathroom suite
When I saw the designer I said I wanted a soft close toilet seat
When I saw the surveyor I said I wanted a soft close toilet seat
My suite was delivered yesterday guess what it doesn't have ! a soft close seat
When I checked the order number in the brosure it was the standard, silly me for not checking or have they pulled a fast one?
The fitters coming tomorrow and Im furious poor s** they have my money so I don't suppose they care, that is until I go into the shop with my megaphone let's hope I'm arrested the publicity will be so good for them
Watch out Washingto, Tyne and Wear here I come

I have just had a three month nightmare from B&Q Installations with my bathroom. Still ongoing. All I can say is NEVER EVER have an installation by B&Q as they have no customer services training, take four weeks to get a part, and a further two weeks to find a remedial fitter. They have just offered me £200 compensation! Told them to stick it. Will instruct a solicitor as we have all the photos documenting the disaster, and you being the customer, forget it! They have had my £4, 500 since January. Wouldn't wish them on my worst enemy.

JC Sutton

i dont really think uyou can blame b&q for this, this is clearly a store error and nothing to do with all of b&q stores. They and their staff are very helpful people when questions are needed to be answered and when people have problems they dont know how to solve.
Just because you have had a bad experience with one store you cant post a comment saying how rubbish the company is. As regards to installation, b&q source out their installation to sub contractors, this could have equally been the sub contractors problem or job runover.
So concluding on this, there is no reason what so ever not to shop at b&q as most their staff are highly skilled for a customer service role and are very polite and helpful.

I bought a B&Q bathroom and had it fitted by my own builder as we had heard horror stories like yours. Unfortunately the shower unit began to fall apart within 1 month. They have tried to deny it and have sent around a so called independent company to look at it. The report they wrote is a blatant lie and we are now having to instruct the small claims court via Trading Standards - if you can get away from them do!

In June we ordered kitchen doors from B & Q Eastwood Notts. We were qu0ted a delivery date of 9 Oct we paid in full for goods. We then found that some of the items had not gone through on the computer to be ordered from central depot. It took hours and four visits to store to sort this out plus loads of phone calls. In the end we picked these items up from store. But with the oven housing we were given shelves for a larder unit, we mentioned this 3 times but were told they were the same. We wasted a whole day putting this together, on putting the oven in we needed steps to reach it and microwave. We went yet again to store and the shelves were changed for the right ones after arguing for over half an hour. Wasted another day changing the shelves around and taking the wrong ones back. Yesterday 9th the rest of our order arrived with wrong doors, some missing and some damaged. Telephone central depot and was told some one would contact me in 24 hours. Why not straight away? I am still waiting and will not hold my breath in the meantime. What seemed a brilliant offer has turned into a nightmare. We have spent over £1, 000 in all and still do not have a kitchen, as our old one has now been taken out. The doors are now out of stock and will not be brought back.

I would just like to agree with the above comment i feel exactly the same. I have a half completed kitchen because i was not informed of items been out of stock i now have to wait 4 weeks for a missing part, which is the most important as it is the shelves that hold the build in oven in place, so a month without a cooker is going to be a nightmare. I would not advise anyone to purchases a kitchen from b&q. They are quick enough to take your money!

We tried to order a dishwasher part on line. We were told that there were no deliveries to our address at BT23 5WS. If this is true then it will made known through the press. I will not be buying anything from B&Q at the Holywood Exchange. Stephen Simms [protected]

In your complaint you state that B&Q were passing the buck but this does not appear to be the case... indeed they have told you what they need in order to proceed further. They would require proof of purchase to deal with your issue and as they are a 3rd party cannot request any information from GE Capital due to the Consumer Credit Act. That is why they asked you to obtain the relevant statement directly from GE Capital Bank so that they can proceed further in helping you. On the reverse of your receipt, there are terms and conditions of refunds and if not, their refunds policies can be obtained in any branch in a leaflet. It is also common policy within the retail business to state that it is the customers responsibility to keep the original receipt in case of any problems where proof of purchase is required. Without proof that you purchased the goods from a specific retailer, at a specific time, they would not know when the product was purchased, where it was from and therefore would not know if it was within the guarantee period. B&Q's web site www.diy.com shows the following returns policies... hope it helps.

Our returns and refunds policy

We're happy when you're happy. If you are not completely satisfied with your purchase, we will happily exchange/refund any unused items.

If you return the item unused, *with* the original receipt within 90 days we will;

• Exchange the item or issue a refund based on the original method of payment, customer sales forms are an acceptable form of receipt

You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges.

If you return the item unused, without the original receipt we will;

• Exchange the returned product at the current selling price

Orders that have been made to measure, Special order, cut or mixed to your requirements cannot be exchanged or refunded.

If the product you purchased is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

We reserve the right to refuse a return with or without a receipt.

YOUR LEGAL RIGHTS ARE NOT AFFECTED.