AXA Equitable’s earns a 2.5-star rating from 0 reviews and 24 complaints, showing that the majority of policyholders are somewhat satisfied with insurance services.
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awful company
In the year of 2006, I realized that I was fast approaching retirement age. After inquiring of family and friends, I sought out AXA Equitable as I was told that Ms. Sheila was an exceptional financial planner.
I spoke with Sheila several times over the phone as she was located in Philadelphia Pa. After our discussions about my needs for retirement and the monies I would be investing, Sheila made a trip to New York. Sheila was very personable and we seemed to hit it off well.
We discussed several different options; the Roth IRA, Traditional IRA and an Insurance plan for my granddaughter that would allow me to save money for her education. I explained to Sheila that I had several different pension plans that I wanted to consolidate. I also explained that I had money in a money market from refinancing my home that I wanted to invest.
The bottom line is that money was rolled over from the different accounts into a Roth IRA and a Traditional IRA. I also gave Sheila a check for $40, 000.00 which she did place in a Roth IRA along with a approximately $3000.00 rolled over from another financial institution.
In February of 2008, I received a letter from Wendy, Manager of Investigation, AXA Equitable. That letter stated that it had been noted that "signatures did not appear to be consistent thru out all my documentation." Wendy forwarded the questionable documents to me and after close scrutiny, I realized that my signature had been forged. At that point, I contacted the audit department. They could only suggest that I contact my Financial Professional, Sheila. I instead sought the advice of a lawyer. He instructed me to be very vigilant in checking my monthly statements. Since no money was missing, there was little that could be done. What I really wanted to do was remove all my monies from that institution. However, I found out this was not an option as I would be penalized.
As time past, I became more and more uneasy.in April of 2008, I requested $6, 700.00 from the Roth IRA to make a purchase. Later on in the year, I did have the Roth IRA rolled over to another account. I was penalized in excess of $2000.00.
During income tax time in 2007, I did receive a statement from AXA for the $6, 700.00. AXA had neglected to check off the type of account the money had been removed from. As my accountant needed this information before he could complete my income tax, he requested that I call AXA and obtain the information.
When I related the information to my accountant, he informed me that a lump sum of money could not be legally placed in a Roth IRA unless it was being rolled over from another account. Ms. Sheila had knowingly placed money in a Roth IRA inappropriately.in addition, Ms. Sheila had forged my signature to documents.
AXA Equitable has been informed and chose to do nothing about it. Is this the type of Financial Institution you want to do business with. A Financial Institution that OFFERS NO PROTECTION to its investors and LOOK THE OTHER WAY when their own audit department reveals that forgery within there institution have occurred.
EVIDENCE OF ALL STATEMENTS AVAILABLE.
The complaint has been investigated and resolved to the customer’s satisfaction.
misrepresentation/altering documents
My wife was pressured into purchasing a "Variable Interest Annuity" by a registered and licensed sales agent for AXA/MONY. Part of the sales pitch was that the funds were the result of a divorce settlement and were a "Qualified Domestic Relations Order" (QDRO). This would allow a portion of the funds to be withdrawn without a penalty. (Taxes, of course, would have to be paid.
My wife received a letter from AXA's Philadelphia representative, a Paul Bufty, stating that it was a QDRO and that he was including the court QDRO with his letter. Well, no QDRO paperwork was issued. It was not a QDRO and two years after the fact the IRS placed a hefty penalty on the funds taken out.
My wife misplaced the original letter, but asked for a copy. A "copy" was sent to her, but all mention of the QDRO, and thus proof of the misrepresentation or error was eliminated. A complaint was filed with AXA's President. An "investigation" was conducted, which amounted to asking Mr. Bufty if he provided the incorrect "QDRO" information. He denied it and that ended the matter.
AXA declined to speak with either my wife's attorney who had knowledge of the affair, my wife (so she could question Bufty's claims, or myself, who was present at a significant meeting.
My wife now found the original letter stating that AXA considered it a QDRO. So, we have two letters, one with the misrepresentation of funds as QDRO and another letter, claimed to be the original with all references to the claims of the QDRO papers mysteriously missing.
Forgery is defined as the crime of falsely making or altering a writing by which the legal rights or obligations of another person are apparently affected. I am not a lawyer and hesitate in accusing the huge French financial giant of such petty actions to cover up a serious problem with a small investor. But, as the current banking mess shows, large corporations will behave in strange ways to get every advantage over ordinary, modest income Americans.
@Krslauren - you are 100% correct. Our compliance officer at work is a hard nosed by the book person, which is awesome b/c it weeds the crooks that give us a bad name out of the industry, at least in my company. If we even leave our decks unlocked to go to the bathroom we get written up for not being in compliance. God forbid we don't have documents of prior conversations or appointments we will get fired. It behooooovees everyone in our office to follow procedures and be by the book so we keep a job. If this advisor did not have his stuff in order in my agency he would get fired and the company would be held accountable for. It's hard to trust someone you don't know and but I would say trust your first impression. Nobody should ever force you into anything, if they do then run for the hills. Hope this helped? -Tom
I work for Mass Mutual Financial Group and we are a top notch company. In the Fortune 500 magazine as one of the most admired company in 2012. What's great about my company is that we are a Mutual company, hence Mass Mutual. What that means is the policy holders own the company and dividends are paid directly to the policy holders not shareholder and policy holders like stock companies do. We have a history of paying dividends to our policy holders for the past 160 years, since they've been in business, which if you are a history buff, that's prior to the Civil War. I have a team of specialists, not ad visors, and if you are or were looking for concepts and strategies that will be what YOU want it to look like, I am the person you want to talk to. My theory is that what I do for my clients must be what's good for them and what I do for them it MUST be something I would do for my grandmother, parents, sister, extended family and my friends. If a financial services representative tells you "this is what's best for you" and not "do you think this fits in what your big picture looks like and if it's not I will go back to the drawing board for you" then run for the hills. What I also tell my clients is this, "There are 2 outcomes that come out of my meetings with my clients: 1. you or I will stand on either sides of the table and say look I appreciate your time but I don't think this partnership is going to work or on the other hand you can say I like what you've brought to the table and I want to build a nice working relationship together. Either way we will still shake hands and part as friends." I respect and cherish my relationships with my clients and want them to feel as comfortable as possible. I will love to sit down and discuss what we can do for each other. Call me at [protected] for a free consultation. - Tom
thank you for sharing your experience here, especially because i'm newly divorced and was researching qdro's (which is how i stumbled across your experience)
while your experience was unfair, unfortunate and very decietful, the financial advisor in question was certainly wrong and misleading to your wife. axa didn't fraud your wife, the advisor did.
most financial advisors work independently even though they may be represented by a national corporation. your financial advisor is 100% to blame here, and most companies, like axa, want little or no involvement in cases of fraud because the responsiblity lies in the hands of the financial advisor.
advisors are personally and independently responsible for retaining all records of business conducted and while some advisors (such as the one your wife used) may not keep honest and organized records. it IS their job to do so.
refusal to pay
I'm a doctor who makes housecalls fulltime in Los Angeles. AXA has called me to see its clients since the 1980s (when it was GESA). I've made over 500 visits. I'm a unique individual, having made over 15, 000 housecalls. All travel insurers and many hotels call on me. When I make a housecall, I provide all medications (gratis) so travelers don't have to...
Read full review of AXA Equitable
bad experience
My advice is to never purchase an AXA travel insurance policy from AXA or Essential Travel, not now or in the future. Their policy was not worth the paper it was printed on. If it had not been for his friends and the fact he was still able to use his mobile phone, he would have been entirely on his own.
The complaint has been investigated and resolved to the customer’s satisfaction.
I simply need info on my account. Your representatives aren't knowledgable. In fact, one representative just hung up on me.
I invested $60, 000.00 at promised 4%retun and when I took it out because of what they took out in un told commission s they reduced my death benefit by $60, 000.00
It was MY money
Overview of AXA Equitable complaint handling
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AXA Equitable Contacts
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AXA Equitable emailssupport.easysante@axa.com100%Confidence score: 100%Support
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AXA Equitable address1290 Avenue of the Americas, New York, New York, 10104, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all AXA Equitable contacts
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I ask if I was going to receive a loan request..They ask me security questions from 30 years ago..I'm 70..Not an easy task..They ask me to fill out papers and send it FAX them back..Apparently I didn't fill out everything they wanted so I requested a loan on line..I was approved and the money was taken out of my account..Called again and just ask if the check was mailed..They couldn't answer this simple request..What kind of rinkey dink company is this? Of course I ask to speak to their CEO and of course I was transferred overseas to someone I couldn't understand..Don't do business with this company..You'll be sorry when you get my age..
After 3 months of trying to get some policy information and feeling totally misinformed today was the last straw I was told I was an [censored] by the manager after I polite said he should not speak to customers the way he spoke to me
many people and clients in the office overheard his comments
axa will never get my money
I've had a Small Business Expense Reimbursement Policy with them since 1987. Sort of like AFLAC ... they're supposed to cover business expenses if you are not able to work. Have had to fight for every claim I've ever had (only 3 in 30 years) ... they lie to you and gaslight you and tell you you're not covered because you had a totally unrelated situation years ago. They are rude and glib and when you tell them you're suing them over the denial of your claim, they're "so what? we've been sued before". I was actually told my claim was denied because I complained to the Insurance Commissioner. They use a third party administrator, DMS (Disability Manager Services), who are a bunch of rude thugs and will lie to your face. I wish the New York AG would investigate them for fraud. They took my premiums and denied my claim, without ever giving a clear reason why. Now I have to sue them.
The worse life insurance company in Malaysia - massive losses, high staff turn-over, agents jumped ship to join competitors, sexual assaults, bullying, cheating, lies - infecting axa affin life insurance berhad. Axa is rotting at the bottom of the cesspool - dodgy product, poor service and a washed-out Quak-y agency officer that is bankrupt of idea. Read more at www.changenow083.blogspot.com
Have had a policy for my wife & I since 1988. My wife is an additional rider on the policy. She passed away in June '17 and Equitable/AXA refused settlement for $25, 000.00 saying her coverage expired when she tuned 70, although there was no OFFICIAL notification of this requirement. Equitable/AXA uses a "bait & switch" to garner premiums and then refuses to pay when payment is due. DO NOT ENROLL in any policy with
Equitable/AXA!
Worst company. never open your life insurance account with them. had bad experience when tried to get loan against my policy.
They would ask you security questions to verify you. even though u give them right answers. they will tell u, you failed to provide correct
Answers. your ssc no also will be wrong as per them. if u ask them how? they will give u simple answer they use lexisnexis company for verification purpose. as per there public records ur driving license, ur ssc does not match.. can u believe this [censor]?. imagine if anything happens to me what problems beneficiary has to go through. if you need to open life insurance policy use mass mutual insurance. never ever use this company.
Do yourself a favor and to ur loved ones stay away from these thugs.
I had an annuity with AXA for a long time, it was brokered though Chase (was a different name back then) and now that I have hit over 59 1/2 yrs old I was advised to "term it out" . Oh boy, there are very eager to have you cash it out. THEY are the experts, mind you.
I dealt with my bank(Chase) and AXA for what they called a smooth transition. It was anything but smooth. Chase did the deposit incorrectly and had to re-do it per my tax man's instructions. This year i get a 1099 on the AXA term out and I am being taxed on a very strange amount, much higher than what I invested. My tax man (CPA) says that it is a wrong amount.
So between calling my banke (Chase) and AXA to try and get someone who not only cares but wants to help and correct it all, I get put on hold that turns into dead air. I have been told : " you signed the papers, now live with it" / "it's all done right you just don't know what you are looking at" / "we can't do anything to help you, it's a done deal".
Kind of gives you faith in companies that are EXPERTS and are supposed to guide you, advise you and treat you like an important person. Very upset at paying high taxes on something I was told i would NOT have to pay such taxes on.
No one seems to care about customer satisfaction...no one seems to want to help the little guy who ASKED for help and advice.
Both Chase and AXA acted poorly in my opinion. Leaves me wondering where the pride in workmanship has gone?
AXA is a horrible company. Bad products topped with incompetent employees that are only consistent at giving wrong information. I actually worked for this company a few years ago and realized it was time to move on. I can tell you from the company's standpoint that the only thing they care about is racking up enough inbound calls to meet the quota. Correct information and good service is not much of a priority. They dont treat their staff fairly either. When new positions open up, management doesnt inform everyone to give a fair chance at interviewing. Instead, they pick their friends. Last but not least, they are extremely cheap. To have each and every person in the call center have a minimum 75 inbound call requirement daily (working through lunch is usually the only way to rack up that many calls, unless you are just picking up the phone and hanging up on everyone), you would think they have enough gratitude towards their workers to buy coffee...they dont believe in small perks to keep employees happy. Finally, in this job it doesnt matter if you have a degree. Your chances of moving up are the same as a temp who received their GED and can rack up 100 poor quality calls a day. Trust me, this is all they care about
AXA are very much a terrible financial company. They send out wrong forms or not at all which will cost you time and at times money. Lost over $5000 due to their fault while transferring my account along with a $65 processing fee. Currently under investigation for my claim. Avoid.
I to had a bad experience with AXA. Their rep told about an annuity that guaranteed a 6% growth yearly on the principal. After 2 months I had lost 14k and when I confronted the advisor she said the principal isn't guarantedd but the 6% is which you start taking at age 59 1/2. When I called this year to take the 6% they said I could only take a lesser value because I had to leave my money in for 10 years. I really don't think the right hand knows what the left is doing with this company. If you ever have any dealings with them make sure you record the conversation because they say one thing and do another.