Awareness Technologies, WebWatcher / electronic monitoring

United States

Signed up for a free trial where I was to have limited data shown to me and then I could decide to 'upgrade' to paid subscription. The upgrade happened automatically at the same time the free trial started. Saw the charge on my credit card and contacted them saying I hadn't upgraded and they could check my account where it is still showing FREE TRIAL with limited information and their statement in writing where you have to upgrade to paid subscription to get the additional data (even sent pictures)... Asked for a refund and was denied -- they keep saying I upgraded and authorized payment... this is a SCAM!!! it clearly shows I still can only see limited data, but yet they have taken my money and refuse to refund... just received another email where they have stated that my comments have been noted, the decision is final and no further consideration will be given.

Oct 23, 2018

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