Menu
Acesse Customer Service Phone, Email, Contacts

Acesse
reviews and complaints

acesse.com
acesse.com

Learn how the rating is calculated

3.0 2 Reviews

How responsive is Acesse's customer service?

1 Resolved
1 Unresolved
Somewhere halfway 🌗
Acesse definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Acesse needed to resolve them.
Verify
Is this your company? Claim it and get a lot of features. Read more
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Acesse reviews and complaints 2

Sort by:

Newest Acesse reviews and complaints

ComplaintsBoard
G
9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Acesse no transparency of marketing operations

I joined accesse for a few months already. It was good at first but the first thing you will notice is that they do not have operational procedures publushed for their consultants. Why? I finally figured it out after we were forced to comply to their changes recently. But let me tell you about my first hand experience.

They will not tell you this while they are introducing acesse to you. They boast of having a "hi-tech" system hosted in silicon valley, but your sales report displays as zero at certain times. They always give you the same reason - they are always "upgrading" their system which is funny because the necessities are still not available.

They do not have a tutorial for consultants on how the marketing system works.

You raise a ticket and they will have a "standard textbook" answer for you after one week, if you're lucky. 3-4 weeks if you're not. They probably have only the same 4 people answering all the tickets for their 300k user base so I guess we have to be patient. I see the same 4 people answering my tickets by the way. Probably after this they will add more usernames to make it appear they are not understaffed. Lol! By the way, if a list of operational guidelines even existed, and was available for all members to read through, users would not need to raise tickets.

It takes 20 days before you could receive your money by bank transfer. That is of course you have your identity verification, debit card, credit card or account setup which takes about 3 days as well. Take note, for some other mlm companies (us based, I might add), it only takes 1-3 days.

Half of your earnings goes back to repurchases, which of course only adds to your icredits (used to promote websites). If you earn 6 dollars today, you only get 3. So don't believe it if they say that they earn 6 dollars per day without downlines.

You can get demoted if you do not meet their sales requirements - this affects your daily clicks/sales. If you do get demoted, that 3 dollars you earn will go down down down! And you have to work harder harder harder!

They reduced the number of icredits one can earn. If you click 100x previously you get 200 icredits per day which you can use to promote your website. Too bad for us who want to use those extra credits for our own personal sites.

They also introduced icredit limits. This means you cannot save your icredits anymore. You are forced to consume them or not get paid for your daily clicks. They are now literally forcing consultants to look for clients - or give away the icredits they tried hard to accumulate!

The recent changes that their management made now forces the users to make use of their icredits. Why? Most probably because their sales is not doing well enough to sustain their business. Having all your members utilize their saved icredits will of course generate more income for acesse. Removing the bonus icredits earned from daily clicks is also a way to make icredits increase in value. So what benefits do their recent changes have for their consultants/users? I really could not think of any.

Now, uplines are just advising us to go with the flow. Of course they have to sugarcoat all the changes my acesse management. How will they earn? The marketing plan introduced to us is drastically changing in favor of acesse and not it's consultants. Those with brains should be able to see the obvious anyway. Aside from this, their marketing scheme should be transparent to all the members and available in their website. It is not. I kept raising queries about this but they keep saying it will be available soon. Who are they trying to fool?

Doing multi-level marketing is difficult enough. But having to lie to my downlines about how the new changes are "good" for them is not what I signed up for. I advise future joiners to read this, and think twice before joining.

Read full review of Acesse
Hide full review
ComplaintsBoard
R
5:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Acesse - beware of acesse.com advertising scam!!!

Don't pay for advertising from this SCAM. They are a PPC company which I did not know till I paid. They presented themselves as a different type of advertising company. Then when I paid they stuck me in a confusing PPC campaign that I NEVER wanted or selected out of the 3 other advertising options they gave. Their support ticket system does NOT work...

Read full review of Acesse and 14 comments

Is Acesse legit?

Our verdict: Acesse emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Acesse.

Acesse earns 21% level of Trustworthiness

Low Trust Caution: Complaints Board finds Acesse with a 21% trust rating. Suggest safeguarding personal information when using.

Acesse's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.

However ComplaintsBoard has detected that:

  • Acesse has registered the domain name for acesse.com for more than one year, which may indicate stability and longevity.
  • Acesse.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Acesse.com you are considering visiting, which is associated with Acesse, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for Acesse have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • Acesse website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Acesse customer service

Phone number

612 460 4700

Website

acesse.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Acesse?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Acesse Customer Service. Initial Acesse complaints should be directed to their team directly. You can find contact details for Acesse above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Acesse. Discuss the issues you have had with Acesse and work with their customer service team to find a resolution.