Avast
Reviews and Complaints

I've been using Avast Antivirus for a few months now, and I must say it's been a smooth experience. The installation was a breeze, and it runs quietly in the background without hogging my system's resources. I particularly appreciate the user-friendly interface, which makes it easy to navigate through the settings. It has caught a couple of threats, giving me peace of mind while browsing online. It's not overly intrusive with notifications, which is a plus. Overall, a solid choice for basic computer protection.

I am Surprised you debit subscription money from my bank account whereas there is no subscription I have with you. I checked even in the Avast account there is no computer linked and use your Avast software. If I may ask, what is the money you debit from my bank account it is for? Please stop that immediately and refund the money you took. If you don't do it I will report that you practice fraudulent activities.

Hi, Julie,
We've completed our investigation of your error claim for a purchase made on your Bluebird® American Express® Prepaid Debit Account and want to share our findings.

Based upon the documentation provided by the merchant, our investigation concluded that the transaction was performed by providing your card number and other uniquely identifiable information that we associated with your account. As a result, no credit will be issued to your account.

TRANSACTION DETAILS:
Transaction Date 05/09/2025

Dispute Amount $65.99

Merchant AVAST ADAP1605469050

Transaction ID A7UZTKC7H4

Dispute ID 6110066

You have the right to request copies of the documents that we relied upon in making our determination. You can request copies by calling 1-877-486-5990 or writing to us at fraudserve@incomm.com.
Thanks,
The Bluebird Team

Contact Customer Care | View Our Privacy Statement
Your Account information is included above to help verify Bluebird as the sender of this email. Learn about email security or report suspicious email at americanexpress.com/phishing. We are unable to answer replies to this email. You may contact us by calling Customer Service at 1-877-486-5990/ International 1-801-449-4016.
The Bluebird® American Express® Prepaid Debit Account and card are issued by American Express Travel Related Services Company, Inc.
Copyright © 2025 InComm. All Rights Reserved. All trademarks are the property of their respective owners.

The primary regulatory agency overseeing American Express is the Consumer Financial Protection Bureau (CFPB).
Additional Oversight:
• Federal Reserve: Regulates certain aspects of American Express's banking operations.
• Office of the Comptroller of the Currency (OCC): Oversees national banks, including American Express Bank, FSB.
• State Regulators: Various state agencies may also have jurisdiction depending on the services offered.
American Express operates as a financial services company, and its credit card and banking activities are subject to federal and state regulations to ensure consumer protection and financial stability.

CFPB Orders American Express to Pay $59.5 Million for Illegal Credit Card Practices
DEC 23, 2013
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Federal Regulators Fine American Express an Additional $16.2 Million
WASHINGTON, D.C. — The Consumer Financial Protection Bureau (CFPB) today ordered American Express to refund an estimated $59.5 million to more than 335,000 consumers for illegal credit card practices. These practices included unfair billing tactics and deceptive marketing with respect to credit card “add-on products” such as payment protection and credit monitoring. American Express will pay an additional $9.6 million in civil penalties to the CFPB.
“We first warned companies last year about using deceptive marketing to sell credit card add-on products, and everyone should be on notice of this issue,” said CFPB Director Richard Cordray. “Today we are refunding thousands of American Express customers who were harmed by these illegal practices. Consumers deserve to be treated fairly and should not pay for services they do not receive.”
The Bureau has been coordinating this public action with the Federal Deposit Insurance Corporation (FDIC) and the Office of the Comptroller of the Currency (OCC) to identify and address these issues. The FDIC is fining American Express Centurion Bank $3.6 million and the OCC is fining American Express Bank, FSB $3 million. This is the fourth action the Bureau has taken in coordination with fellow regulators to address illegal practices with respect to credit card add-on products.
Misleading Marketing
CFPB examiners discovered that, beginning in 2000 continuing through 2012, three of American Express’s subsidiaries and their vendors and telemarketers engaged in misleading and deceptive tactics to sell some of the company’s credit card add-on products. One such product, a payment protection product called “Account Protector,” allowed consumers to request that 2.5 percent of their outstanding balance, up to $500, be canceled if they encounter certain life events like unemployment or temporary disability. American Express also marketed its “Lost Wallet” product as being able to assist card members in Puerto Rico with cancelling and replacing lost or stolen credit cards, including non-American Express cards, and providing other services, such as recovering lost or stolen documents. Among other things, American Express misled consumers about:
 The benefits of the payment protection products: Some consumers were led to believe that if they bought the Account Protector product, their minimum monthly payment would be cancelled if they experienced a qualifying life event. In reality, the benefit payment would be limited to 2.5 percent of the consumer’s outstanding balance, up to $500. In many cases, that amount was less than the minimum payment due.
 The length of coverage of the payment protection products: Consumers were led to believe that the benefit periods for Account Protector would last up to 24 months. In fact, only two of the 13 qualifying events with benefit periods had benefit periods of up to 24 months. The other 11 qualifying events had benefit periods of only one, two, or three months.
 The fees associated with payment protection products: American Express or its vendors would claim that there would be no fee if the balance in the account was paid off every month, without disclosing that the account balance had to be paid off before the end of the billing cycle, which was an earlier date than the consumer’s statement due date.
 The terms and conditions of the Lost Wallet product: American Express used telemarketing sales calls conducted in Spanish to enroll the vast majority of Puerto Rico consumers in this product. Yet American Express did not provide uniform Spanish language scripts for these enrollment calls, and all written materials provided to consumers were in English. As a result, American Express did not adequately alert consumers during the calls about the steps necessary to receive and access the full product benefits.
Unfair Billing and Other Illegal Practices
American Express also engaged in unfair billing practices related to its “identity protection” add-on products. These products supposedly include a service to monitor the card members’ credit information. To obtain credit monitoring services, consumers generally must provide written authorization. American Express, however, charged many consumers for these products without or before having the written authorization necessary to perform the monitoring services. As a result, the company:
 Billed consumers for services they did not receive: Consumers were charged fees as soon as they enrolled in identity protection add-on products, even when American Express or its vendors had not yet obtained the authorization necessary to begin monitoring the consumers’ credit information. American Express did not inform consumers that they needed to complete a second step in the enrollment process to obtain all of the advertised benefits. Approximately 85 percent of consumers who enrolled in the identity protection products paid the full product fee without receiving all of the advertised benefits. In some cases, consumers paid for these services for several years without receiving all of the promised benefits.
 Unfairly charged consumers for interest and fees: The unfair monthly fees that customers were charged sometimes resulted in customers exceeding their credit card account limits. This then led to additional fees for the customers. Some consumers also paid interest charges on the fees for services that were never received.
 Failed to inform consumers about their right to a free credit report: Federal law requires that when telemarketing sales calls are made that include offers of free credit reports, the call must include a disclosure about the consumer’s right to a free credit report from a federally authorized source. In some solicitations, American Express did not make the required disclosure.
Enforcement Action
Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act, the CFPB has the authority to take action against institutions engaging in unfair, deceptive, or abusive practices. In accordance with the orders issued today, the American Express subsidiaries have agreed to correct their practices and refund consumers who were harmed by the illegal practices. Specifically, they have agreed to:
 Stop deceptive marketing: American Express must cease selling the Account Protector, Identity Protection, and Lost Wallet Puerto Rico add-on products until it has submitted a compliance plan to the CFPB. The plan will be designed to eliminate all deceptive or unfair practices and violations of other laws relating to the sale, marketing, and administration of these products and to ensure that these unlawful acts do not occur again.
 End unfair billing practices: Consumers will no longer be billed for certain identity protection products if they are not receiving the promised benefits. American Express also must take steps, subject to the Bureau’s approval, to ensure these unlawful acts do not occur in the future.
 Pay restitution of approximately $59.5 million to more than 335,000 consumers who purchased the products: American Express has already provided refunds to many consumers and today’s action requires that American Express make further refunds. These American Express entities will be paying restitution to consumers who purchased the Account Protector, Identity Protection, or Lost Wallet Puerto Rico add-on products. American Express must submit a plan for remediation to the Bureau. Once the Bureau has reviewed the plan, the American Express entities must begin promptly implementing the remediation.
 Provide refunds or credits without any further action by consumers: If the consumers are still American Express customers, they will receive a credit to their accounts. If they are no longer an American Express credit card holder, they will receive checks in the mail. Consumers are not required to take any action to receive their credit or check.
 Submit to an independent review: An independent third-party will help ensure the refunds have been provided in compliance with the terms set forth in the CFPB’s order.
 Review other credit card add-on products: American Express must hire an independent third-party to review American Express’s other credit card add-on products for compliance with federal consumer financial laws. If any compliance issues are found, American Express must submit a plan to the Bureau explaining how it will correct those violations and provide remediation if necessary.
 Improve oversight of third-party vendors: The CFPB is also requiring that American Express continue to strengthen its management of third-party vendors who manage these add-on products.
 Pay a $9.6 million penalty: The CFPB has ordered that American Express pay a $9.6 million fine to the Bureau’s Civil Penalty Fund.
The full text of the CFPB’s Consent Orders for each of the three subsidiaries is available at:
https://files.consumerfinance.gov/f/201312_cfpb_consent_amex_centurion_011.pdf
https://files.consumerfinance.gov/f/201312_cfpb_consent_amex_FSB_012.pdf
https://files.consumerfinance.gov/f/201312_CFPB_Consent_AETRS_013.pdf

CFPB Ombudsman
The CFPB Ombudsman’s Office is an independent, impartial, and confidential resource to help you informally resolve process issues arising from CFPB activities.
You may want to contact the CFPB Ombudsman if you are a consumer, financial entity, consumer or trade group, or anyone else who has a process issue from interacting with the CFPB and you:
 have not resolved that issue after contacting the CFPB itself or
 want to share it with the CFPB Ombudsman in confidence
Our role
In keeping with ombudsman principles, we are:
Independent
The CFPB Ombudsman reports to the CFPB’s Deputy Director with access to the Director. This reporting line ensures the Ombudsman’s independence within the CFPB. It also allows us to act as an early warning system and serve as a catalyst for change.
Impartial
We do not advocate for one side, but for a fair process.
Confidential
We have put safeguards in place to preserve confidentiality. We will not share your identifying information outside the Ombudsman’s Office unless you tell us we can. We also may have to share it if there is a threat of imminent risk of serious harm, you have raised an issue of government fraud, waste, or abuse, or if required by law.
Our work
FAQs
Find answers to some of the most frequently asked questions about the CFPB Ombudsman’s Office.
• Browse our frequently asked questions

Resources
Share our printable brochure and information sheet with your friends, family, and colleagues to introduce them to the CFPB Ombudsman’s Office.
• View resources for download
Reports
Our Office Charter requires that we submit an annual report to the CFPB Director no later than November 15 each year. This report includes information on systemic issues reviewed that year, our individual inquiry analysis, descriptions of our inreach and outreach activities, and more.
• Read our reports

Charter
The CFPB Ombudsman’s Office Charter sets out how we do our work. It includes such topics as the ombudsman principles, office focus areas, access to people and information, and regular reporting.
• Read the CFPB Ombudsman’s Office Charter

Many platforms, people internationally complaining about Avast renewing or charging double for the same products, without any consent., as abovementioned. I went on the Avast site, what an unfriendly site keeps reverting me back, can't obtain any e-mail to forward my complaint to Avast. It seems Avast site is intentionally rigged to make it difficult to contact the correct people for a refund or to report criminal activities inside Avast. I battled cancelling my credit card renewal which seems to be done automatically by your sly system. I even lost many days on my previous subscriptions. I have never selected automatic renewal, I will decide on when to renew. Avast is acting criminally, and I feel this matter must be reported to the INTERPOL office in my country. If Avast ignores my pleas, I will have to proceed with criminal dossier to INTERPOL and contact all media platforms to warn people about Avast criminal behaviour. It is what it is namely Fraud.

May 27th 74.99 pounds 23 June 49.99 pounds July 23 49.99 pounds.August 27th 59.99 pounds.Proberly onMastercard with last 4 digits 6793.

I wish to know why i am being charged every year for i dont even know how long for something i never use and don't remember signing for any recurring charges all i see is my money taken out off of my account wich i cant even stop nor cancel through my bank i do g even have ang costumer reference numbers or anything all i van give you is my name mrs merita qamili
Can someone please get in touch with me so i can claim all the refund for all the years i was unaware i was even paying and cancel any future payments please

Please contact me via email
[protected]@msn.com

I have had a pop up on my laptop screen for a week now and cannot get it to go! I am really tired of the pop ups on Avast that appear so often, and are often posted on a spot on my lap top that is blocking something I need to access. I have tried to delete pop ups but to no avail. I am now going to hire the GEEK SQUAD to come to my home to try to clear this AVAST problem.

I am NOT impressed!

Last month Avast automatically renewed my subscription which I wanted to cancel, and asked for a refund. The refund was deposited in my bank account shortly after that and I subscribed to a different service. Yesterday I found that Avast had taken the money from my account again, and now says that it is too late to unsubscribe and my money won't be refunded.

I upgraded to a package which I was told contained the services I asked for but it did not. Also my laptop had disappeared from my devices when I viewed my account meaning that I cannot sync my Android phone with my laptop. I have been told to go through the procedure to secure another device to resolve the problem. I have been told this many times and many times it hasn't worked. Each time I try to get the problem resolved I get the same routine. I want this resolved yesterday I'm fed up with being kicked from pillar to post

27.1.2019
Po zaplacení kartou není předplatné aktivováno
nevím jaké předplatné má být ativováno, na fa.neni uvedeno.jedná se o opakovanou
platbu?
licenční soubor programu AVAST : [protected]
číslo klienta : dtto
Není potvrzení o příjetí platby prodavajícího, a aktivace služby.

Chci zrušit toto předplatné !
Děkuji za odpověď. MF

I am writing to register a serious complaint.
I returned from holiday in September to discover I had been hacked. On my bank statement I noticed 3 payments to Avast on the same day, 21 August 2017: £44.99, £39.99 and £49.99. I immediately rang your Helpline and spoke to Jack Harris on Ext 309. He promised to investigate and came back to confirm I had been hacked. 2 addresses in California and one in Nigeria had been taking money from my account in the name of Avid Software ([protected], [protected] and [protected]).
He was able to rectify the “error” and restore my account which I had lost in a bad computer crash back in July. He then referred me to Microsoft Network Support Team (UK Infotech) to rectify the damage in Windows. For this limited amount of work they wanted to bill me for £425.98.
At this point I smelled a scam and consulted my bank, Nationwide Building Society, in Norwich. They referred me to their Fraud Unit who confirmed I’d been the victim of fraud and directed me not to pay the outstanding bill. At first I was hassled on a daily basis for the money but after I spoke to the bank that eased and their invoice mysteriously disappeared from their website. I had one call 2 days ago when I told them I was not paying up.
Since then my wife and I with help from the bank have traced further unauthorised payments on a monthly basis going back to 2014. So what is the role and liability of AVAST in all this? I may have been a little lax in checking my monthly statements, but I am pushing 80 and grew up in an era when you didn’t expect your antivirus protector to be involved in defrauding you. Though looking through the pages of complaints on your website I shouldn’t be surprised. You do seem to be lacking in due diligence when it comes to your customers.
I thought I would run this by you before I pass it on to the regulators, not to mention the Press!
Yours sincerely

Euan Pearson

I was given a 30day trial offer for privacy online to hide me from hackers.

At trial bill was given indicating Total of 0.00 Pounds.

That I would be charged 1.99 Pounds monthly for 12 months.

On trying the product I discovered that I am unable to browse the internet whenever the privacy was activated. I immediate uninstall the product and has not used it at all.

I was shocked to see my Bank notification this morning that 49.99 Pounds had been deducted fro my account.

I would appreciate a refund without delay.
Failure to refund my money would force me to take further actions.

You have been warned.

Abiodun Olusanya

my visa debt credit charge today on 9-9-17 for the amount of 64.11 transaction # [protected] (2) for 1pc 1 year service protection.I never ordered this renewal .I told Avast a long time ago I did not want to charge my card again for new services.Please refund back my money to my account that you took the said money out from it above.Please e-mail me back that you did so at [protected]@yahoo.com. have notified my bank of this situation.Thank you Mr Adrian Johnson from North Bergen N.J 07047.Please do not bill me again for Avast I do not use them any more.

On 28th August I was notified by Avast that our licence was to expire soon and advised to extend it. I did this and submitted my name - the selection of years - and gave full credit card details. This was registered on my credit card immediately and the money of R649.00 transferred. The reference on my credit card statement is as follows :-
DRI*AVAST SOFTW SHANNON, CO.IE
74541097239044122201420

However, I am still being notified that my licence is about to expire. In other words, my money has been taken, but the licence renewal was not processed.

I submitted my credit card details which is in my name SUSAN LIEGNER

Please help!

This company is totally unethical on every level especially customer service. Avast linked onto my iPad and acquired my Amex number without my knowledge and permission. There is no unsubscribe icon on their web site so now the nightmare began. I called their technical support number and they said to go on their website to remove. This was impossible as they provide no way of unsubscibing at all in any manner. Then I called technical support and spent well over an hour with them to remove app. They did not have a clue what they were doing and hung up on me! Never called back or even emailed me to reconnect. They had all my contact numbers and the worst and scary part they had my Amex number. The next day I gave it one more shot and the same thing happened. The technical support is outsourced And both times I could barely could understand what they were saying. The bottom line is that they were rude and completely incompetent. And I stress incompetent. They are a scam! Finally Apple support helped me resolve the issue. They were fabulous! Go after this [censor] and protect other people who never requested their service and never never gave out credit card info. They stole it. Please go after them!

Our Avast ID# [protected]

On 30/03/ 2017 we were charged $120.74 on our credit card . Ref 990104.

On 5/03/2017 we were charged $63.24. Ref 990703

As we are showing we have cover until September 2017 this is obviously the correct 6mths fee paid on 5th March.

The $120.74 charged 25 days later would appear to be 12mths subscription several months in advance and unauthorised.

Please refund as soon as possible the $120 74 charged in error!

On my last credit card statement, I have a charge of $49.99 from DRI Avast Software and I did not ordered anything. I want you to reimburse me as you have charge this without my consent. I want you to credit my credit card account within 24 hours. This charge appears to have been charged on 4/04/2017 04/04/17 POS+NP DRI*AVAST SOFTWARE [protected] MNUS/CREDIT

I paid £59.94 to Avast on 15/02/2017 and this product has never worked. I rang the Avast technical department who through a company called guruaid.uk.com, at first I thought they were being very helpful, the tried remotely to fix the problem (I now feel very uncomfortable that they have been into my computer) they told me the problem was to do with the registry keys and they could fix the problem if I paid £149.99 for a years tech support service, as my computer needed cleaning up etc. I think this could be a scam, when I refused to pay and said I wanted a full refund of the original £59.94 this was after 90 mins they finally gave me a number for the billing department, which you guessed it didn't connect. I have rang several numbers today and finally got through to someone called Justin who said I would get a full refund as I was still in the 60 day money back peroid if not satisfied. He gave me another number to call within the hour to make sure the refund was actioned, which I called and after a recorded message the line disconnects. Two things, how I am going to get my money back and have they taken any info from my PC. I have spent 4 hours today trying to sort this out. I am usually very aware of scams and as I made the call I didn't think there could be anything wrong but now because no one at Avast will help me I have my doubts. I have for the tine being shut my laptop down and I am using my iPad. Hopefully you can help. Thank you

As you can see I paid for a new service from you, and this morning I received an email saying I was renewed, why and charged 49.99. I work to hard to be over charged for the same thing, I would like my 49.99 back. I am advising my bank of the overcharging you have done! Alos that you all are he hardest people to get help from. I was given phone numbers that no longer exist, in all I have called 4 different numbers and no one wants to help me! I have also enclosed the confirmation of the new charge from you as well as the one I did!

Debi Elfast-Kelly, thank you for becoming an Avast customer
Here is a summary of your order, plus the installation instructions and several links you might find useful.
Order Information
Billing Address

Order ID:
[protected]
Order Date:
January 13, 2017
Invoice:
Available at our Order Portal.
Password:
Q6AQaQqh
You will need the password for logging into an Order Portal to check details of your order.
Name:
Debi Elfast-Kelly
Address:
POMPANO BEACH FL 33060
US
Email:
[protected]@yahoo.com
Products in Your Order

Product SKU: ISE-[protected]-AR
Product Name: Avast Internet Security - 1 PC, 1 Year
Qty Ordered: 1
Amount: $19.99

Subtotal: $49.99
Discount: -$30.00
Tax: $0.00
Total Price: $19.99
Payment Information
Below is the auto renewal, which I have a new card as how you can do this.

If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.
Your Auto-Renewal Order Summary
Product
Order ID
[protected]
Price charged
$49.99
Automatically renewed to
February 20, 2018
If you’d like to check your order status, please sign in to avast.com/find-order with the login credentials below.
Order ID: [protected]
Password: x51oGO

I purchased an avast subscription for my pc. My pc hasn't been working for a while so I wanted to transfer it to my iPad. I couldn't work out how to do this so I tried to find a customer support number to speak to someone. The number I found was unobtainable. I finally got through to someone who said they were not the right department but would get somebody to call me back within the hour. No one called me and I rang the (wrong) number again. They said they could help me but would charge me and the charge would be quite high. Obviously I wasn't happy with this so I went on line to try and resolve my problem that way. A message came up "You have been banned" ! What do I do now? I'm paying for a service that I'm not receiving. This occurred today, 10 February 2017.

Sir,
Money is deducted from my account while buying online antivirus but antivirus key is not given.
7 days passed since money deduction but i have not received my money back. Money deducted on 10.01.2017.
pl help to recover the money. tried a lot to contact avast but not received any response till now.

money deduction detail given below:

10-Jan-2017 (10-Jan-2017) TO TRANSFER
INB Net Distribution Services CCAEA1AAK997IGAAPBTEQ2 1, 698.00