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Asus / service quality

1 Finland

My son bought an ASUS laptop. During the warranty period the processor fan got noisy and the laptop was sent to service for repair. It took three weeks to be sent back (two was promised). After repair half of the existing RAM memory was missing. After checking it was found that the memory was badly reinstalled with force and this had defected the mother board. Now they want the laptop to be sent back (for another three weeks?) with no extra compensation of several calls, packing material and loss of laptop phone they promised to replace hard disk with a bigger one as a compensation but later they "forgot" the promise. Now we have a clear statement from Finnish Consumer Centre and try to fix the case. Lessions learned: NEVER ASUS again

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