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Asurion / guitar center pro coverage

1 United States

I have had several bad experiences with the Guitar Center Pro Coverage. Guitar Center Proper is awesome. However, the Pro Coverage that is supported by Asurion is horrible. They say that they fix something, but they don't. They sent it back to me and it had the same exact issue. They claimed that all they did was solder the connections and cleaned the item. Obviously that did not fix the issue. They also got the shipping address wrong TWICE! After I contacted them to correct it. The people you talk to on the phone and on the online chat are not knowledgeable about the products at all. It seems they have a script that they read from and that is all they know.

Dec 27, 2018

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