Asurion review: total mobile protection policy through verizon

I have paid $13.00 per month for the past three years. When I went to the Verizon store regarding a crack on my screen, I was handed a complicated 16 page leaflet on how to file a claim. When I tried to fill in the claim with my account number, the field would not allow me to fill in the information with all of the necessay numbers. I could not proceed any further. Trying to call their supposedly 24-7 number will require a wait of one half hour. This is not acting in good faith. Suggestion: Do not opt to pay for any monthly Verizon charges where the coverage is through Asurion.