You think you are so wonderful because I misspelled a word. Because I was so stinking mad that I did not care for a moment or two about my grammar or spelling... However, I did not wet, damage, or fail to take care of my phone. I keep it in a case, I clean it, I talk on it, and I charge it. But the friggin’ phone is defective. The port that you plug the charger into has come out of two of my phones. I had no problem with paying the $10 a month (I have two lines) and I had no problem with paying the $50 for the refurb phone. I do, however, have a problem with the replacement phone having a defective port a month later and having to pay another $50 to replace that one. Clearly there is something wrong with the phone. I do not swing it over my head, cram the charger in, or yank it out!!! So, if my car insurance company would not completely fix my car after an accident, I would cancel. If my house insurance did not pay for hurricane damage to be fixed properly, I would sue and be writing similar stuff on the internet. If my life insurance for my husband only paid 1/2 what they owed me, I would go after them too! So, if I was treated as the warranty said that I would, I would not be so pissed off!!! I am not being given another phone because I apparently abused the phone, by charging it! So just because you are in love with Asurion...maybe you work there and are afraid they will fold, or you are tired of hearing complaints! Clearly I am not the only unsatisfied customer. BTW...I started a group on facebook, called the newspaper, and convinced about 6 friends (so far) to cancel their insurance. Add that up and I just cost Asurion over $100 each month!!! And I am not done...hope you don't work there...unemployment sucks!