Aster Medical Centre — timing

My name is mohammad asrar i brought my 1 year old sister to muteena aster clinic at 5pm i submitted the papers and when i asked the submitted the papers at 5:15 and by 5:35 i asked them what happned they were saying its not approved and then i called nextcare insurance and asked them when did you receive the papers they told me 5:33 as per them in total they have already waisted nearly an hour i hope something should be done about this
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