Aster Medical Centre
Reviews and Complaints

My experience after consulting Dr Roshan Oomen gave me the urge to write to the concerned officials.
My mom was left in a dangerous state of acute bronchitis due to the doctors poor administration.
It was adviseable the doctor reffered us to the hospital if he had to understand the correct diagnosis and not asked us to pay visits only for nebulization for straight 2 weeks.
Aster recruitment team, please ensure the patients dont see their worst days after consulting such an inexperienced & unprofessional doctor who needs to even lose his license to practise in the field.

I had a miscarriage. My Dr referred to radiologist. I went to burdubai after on Monday as well as Wednesday. Despite she is only working for 2 hours she has got conferences on both times in these 2 hours. I work on shift and tomorrow is my last day of approval. It's really inconvenient for me to drive in traffic getting up early or not sleeping after my night shift. Are these conferences not planned few days before? They have in walking, no appointments are given.in this condition do you expect me to visit d radiologist again and again. I hav to get d reports and show it to my gynocologist. As I have to get cleaned up quickly. Poor service and irresponsible management. call centre dont have the information even a day before.

I have waited at ur desk for morethan 2hours for sick certificate. After 1 hour i asked receptionist and he replied me that he dis not get time to apply for it. And 2 hours later he is telling me to come in the evening to collect it. Am i a guest or a patient. I am getting sick cert to take rest at home. But they wanted me to come again and again for sick certificate. This is really made me angry. And i still did not get my sick cert. 10:20am i went in and got this tocken (R102) 10:23 i paid for my sick certificate. 11:05 i asked him he said he did not get time to apply for it. So for half an hour he did not apply. I waited there until 11:40. And now its 12:00 still i did not get. So if u need money u will smile but the service is zero. Such a stupid service i have ever seen in aster al nahda. I have been there for 5 years. Such a nice doctors and old staffs are really gud. But now the receptionist and the staffs are not at all customer friendly. Doctors are awesome. And i asked this guy why u did not apply as soon as u get the money from me. And he is answering that i am the only patient for sick certificate and the rest all for payment. He says i paid already and i have to wait for the certificate. Such a great answer i am getting from the staff. Nice customer friendly staff u have. These guys really deserves award for stupidity.
Thanks.

Hi,

My name is Muhammad Aman, Right now I am in Aster Beauty clinic for check up, last week i have called for booking an appointment for Dr K. Blachandran on saturday they said on saturday is only for walk ins so I cam today at before 1pm then they give me token number W127 and on that time they were serving W114, now the time is 5:23pm and the token serving is 121, is this a joke in 6 hours only 6 patient they served, and also infront of us they called the number if there is no any patient on same number they even didnt chane thw number to call next in 40 mints they are jocking woth us they are serving patient on personal prefrence.. is this a service. We trust on Aster and they treated us like that.. I am really disappointed with this service.. but I know that u will not take action beacuase now u dont care of ur patient or even ur staff...

Before two days I meet Dr Mukesh kumar ENT spl.i take one tablet antibiotic and one tablet for pain in my throat. Today I take tablet after food after five minutes start itching I go again aster clinic (Bur Dubai )branch 10:40 PM receptionist and Nurse behaviour very Rough I request to her I am in medicine allergy but she say doctor will go 11pm so wait for night shift Doctor I request main Reception guy also he is helthy long and have breads he also same answer waiting for night shift doctor I ask only one Question shift timing important or patient life medicine name Factive 320 mg (gemifloxacin)108.50 Dhs or Diclo 75..is 55.50 Dhs

My name is mohammad asrar i brought my 1 year old sister to muteena aster clinic at 5pm i submitted the papers and when i asked the submitted the papers at 5:15 and by 5:35 i asked them what happned they were saying its not approved and then i called nextcare insurance and asked them when did you receive the papers they told me 5:33 as per them in total they have already waisted nearly an hour i hope something should be done about this
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Flu vaccine was not available in Discovery Gardens branch for more than one week. In the meantime their other branches were holding good amount of stock of vaccine. Even after requesting as well as taking appointment they didnt arrange from the branch. They were asking me to call the call center daily and check for availability as if Aster is the only clinic in Dubai. So irresponsible behaviour of call center staff or branch staff.

today i came to aster salwa road 1 hour 20 min after i see the doctor they giving 40 plus tocken but there have only one doctor first time iam coming the clinic tottaly very bad service over all .. and pharmacy also same there have 2 staff 20 people are waiting here very slow your staff and no carring for coustumer and iam requesting please add more doctors and satff ...
Rayees ep
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Hello

aster hospital team

my name is sushant khemani last 15 to 20 days I suffer with my health I want surgery but they say approval not come yet last 10 days I suffered
my contact number is [protected] and insurance company ask some documents from aster hospital but the did not provide them for approval pls help me and solve out my problem request

your patient

sushant khemani

It is found that a long queue of patients or parents with children in front of the registration counter waiting to complete registration process without a time limit while the staff is seen very relaxed on chair staring at a monitor in front of them. "We'll treat you well" doesn't apply from the very beginning. It's found the patient feel more uncomfortable than getting sick.

26 nov, I go for buy a tablet she say we can not give you all the time discount I say to her ok no problem give me my money why she talking to much and throw money very rowdily from the cashier box to the table then talking talking that is totely unprofessional we are not a human being I am always buying tablet from there regular costumer she says the person was before he paying from his pocket any shop keeper not paying from his pocket advise to ur staff any costumer don't want to buy medicine don't show him his attitude me also sales man she have to talk politely with the people, talking with Indian nationality very nice and other nationality's rowdily.

I was down with fever, throat infection, cough and went to Aster Medical Centre (International City branch), on 30th Aug'2011 evening, but was closed due to Eid-Al-Fitr. I managed to get antibiotics and fludrex from a neary by pharmacy as most of the clinic were closed on that day due to the festive occasion. Next day since the fever did not come down, I visited again Aster Medical Centre (International City) and Dr. Jimmy Thomas (General Practitioner) attended me. I showed him the antibiotics and fludrex and asked if these were the right medicine and told him that the fever did not come down. He told me to continue the same medicine. I asked him to prescribe a cough syrup since I also had cough, he said no need for taking the cough syrup. He did not check how bad was the throat infection or if I had any congestion, overall he did not check me at all. I asked him to give me a sick leave as I still had temperature but he denied saying that the treatment is not triggered by the clinic so he cannot give me a Sick Leave. When I asked him if he expects me to go to work with temperature, he said yes. He's carelessness and cruel attitude shocked me. I told him if I had not said that I am taking some antibiotics, then he would prescribe me the same and he would give me sick leave then, and he said yes. I couldnt understand the logic of such a response from a Doctor.

I reported to the customer care department regading this experience; and the response I got from them was that, it is entirely upto the Doctor to decide to give a sick leave. That's all. I told them if the doctor is not in a good mood or he behaves irresponsibly with patients, if there is nothing that can be done.. then atleast I should not visit or recommend this place to any one. I will never stop to complain about this place to any one or at any site, because I felt humiliated by this doctor's un-professional attitude. For any views, comments, please feel free to mail me at: [protected]@hotmail.com