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Aster Medical Centre Customer Service Phone, Email, Contacts

Aster Medical Centre
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1.0 72 Complaints
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Aster Medical Centre Complaints 72

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S
11:19 am EST

Aster Medical Centre dr roshan oomen, mbbs

My experience after consulting Dr Roshan Oomen gave me the urge to write to the concerned officials.
My mom was left in a dangerous state of acute bronchitis due to the doctors poor administration.
It was adviseable the doctor reffered us to the hospital if he had to understand the correct diagnosis and not asked us to pay visits only for nebulization for straight 2 weeks.
Aster recruitment team, please ensure the patients dont see their worst days after consulting such an inexperienced & unprofessional doctor who needs to even lose his license to practise in the field.

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12:59 am EST
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Aster Medical Centre doctor timings

I had a miscarriage. My Dr referred to radiologist. I went to burdubai after on Monday as well as Wednesday. Despite she is only working for 2 hours she has got conferences on both times in these 2 hours. I work on shift and tomorrow is my last day of approval. It's really inconvenient for me to drive in traffic getting up early or not sleeping after my night shift. Are these conferences not planned few days before? They have in walking, no appointments are given.in this condition do you expect me to visit d radiologist again and again. I hav to get d reports and show it to my gynocologist. As I have to get cleaned up quickly. Poor service and irresponsible management. call centre dont have the information even a day before.

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2:09 am EST

Aster Medical Centre service

I have waited at ur desk for morethan 2hours for sick certificate. After 1 hour i asked receptionist and he replied me that he dis not get time to apply for it. And 2 hours later he is telling me to come in the evening to collect it. Am i a guest or a patient. I am getting sick cert to take rest at home. But they wanted me to come again and again for sick certificate. This is really made me angry. And i still did not get my sick cert. 10:20am i went in and got this tocken (R102) 10:23 i paid for my sick certificate. 11:05 i asked him he said he did not get time to apply for it. So for half an hour he did not apply. I waited there until 11:40. And now its 12:00 still i did not get. So if u need money u will smile but the service is zero. Such a stupid service i have ever seen in aster al nahda. I have been there for 5 years. Such a nice doctors and old staffs are really gud. But now the receptionist and the staffs are not at all customer friendly. Doctors are awesome. And i asked this guy why u did not apply as soon as u get the money from me. And he is answering that i am the only patient for sick certificate and the rest all for payment. He says i paid already and i have to wait for the certificate. Such a great answer i am getting from the staff. Nice customer friendly staff u have. These guys really deserves award for stupidity.
Thanks.

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7:31 am EST

Aster Medical Centre checking the patient without token sequence

Hi,

My name is Muhammad Aman, Right now I am in Aster Beauty clinic for check up, last week i have called for booking an appointment for Dr K. Blachandran on saturday they said on saturday is only for walk ins so I cam today at before 1pm then they give me token number W127 and on that time they were serving W114, now the time is 5:23pm and the token serving is 121, is this a joke in 6 hours only 6 patient they served, and also infront of us they called the number if there is no any patient on same number they even didnt chane thw number to call next in 40 mints they are jocking woth us they are serving patient on personal prefrence.. is this a service. We trust on Aster and they treated us like that.. I am really disappointed with this service.. but I know that u will not take action beacuase now u dont care of ur patient or even ur staff...

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1:55 pm EST

Aster Medical Centre clinic staff behaviour

Before two days I meet Dr Mukesh kumar ENT spl.i take one tablet antibiotic and one tablet for pain in my throat. Today I take tablet after food after five minutes start itching I go again aster clinic (Bur Dubai )branch 10:40 PM receptionist and Nurse behaviour very Rough I request to her I am in medicine allergy but she say doctor will go 11pm so wait for night shift Doctor I request main Reception guy also he is helthy long and have breads he also same answer waiting for night shift doctor I ask only one Question shift timing important or patient life medicine name Factive 320 mg (gemifloxacin)108.50 Dhs or Diclo 75..is 55.50 Dhs

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7:52 am EST

Aster Medical Centre timing

My name is mohammad asrar i brought my 1 year old sister to muteena aster clinic at 5pm i submitted the papers and when i asked the submitted the papers at 5:15 and by 5:35 i asked them what happned they were saying its not approved and then i called nextcare insurance and asked them when did you receive the papers they told me 5:33 as per them in total they have already waisted nearly an hour i hope something should be done about this
[protected]

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12:34 pm EST
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Aster Medical Centre non availability of flu vaccine in discovery gardens

Flu vaccine was not available in Discovery Gardens branch for more than one week. In the meantime their other branches were holding good amount of stock of vaccine. Even after requesting as well as taking appointment they didnt arrange from the branch. They were asking me to call the call center daily and check for availability as if Aster is the only clinic in Dubai. So irresponsible behaviour of call center staff or branch staff.

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3:27 am EDT

Aster Medical Centre very poor service

today i came to aster salwa road 1 hour 20 min after i see the doctor they giving 40 plus tocken but there have only one doctor first time iam coming the clinic tottaly very bad service over all .. and pharmacy also same there have 2 staff 20 people are waiting here very slow your staff and no carring for coustumer and iam requesting please add more doctors and satff ...
Rayees ep
[protected]

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Marwan Jabbar
US
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Dec 20, 2018 10:53 pm EST

Aster clinic very badly
Mutina bench

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S
4:45 am EDT

Aster Medical Centre complain about surgery last 15 days pending with dr rahul tungai about insurance approval

Hello

aster hospital team

my name is sushant khemani last 15 to 20 days I suffer with my health I want surgery but they say approval not come yet last 10 days I suffered
my contact number is [protected] and insurance company ask some documents from aster hospital but the did not provide them for approval pls help me and solve out my problem request

your patient

sushant khemani

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12:38 am EDT

Aster Medical Centre the time taken for a patient to complete registration process.

It is found that a long queue of patients or parents with children in front of the registration counter waiting to complete registration process without a time limit while the staff is seen very relaxed on chair staring at a monitor in front of them. "We'll treat you well" doesn't apply from the very beginning. It's found the patient feel more uncomfortable than getting sick.

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11:09 pm EST

Aster Medical Centre rude staff

26 nov, I go for buy a tablet she say we can not give you all the time discount I say to her ok no problem give me my money why she talking to much and throw money very rowdily from the cashier box to the table then talking talking that is totely unprofessional we are not a human being I am always buying tablet from there regular costumer she says the person was before he paying from his pocket any shop keeper not paying from his pocket advise to ur staff any costumer don't want to buy medicine don't show him his attitude me also sales man she have to talk politely with the people, talking with Indian nationality very nice and other nationality's rowdily.

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9:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aster Medical Centre un-professional g.p.

I was down with fever, throat infection, cough and went to Aster Medical Centre (International City branch), on 30th Aug'2011 evening, but was closed due to Eid-Al-Fitr. I managed to get antibiotics and fludrex from a neary by pharmacy as most of the clinic were closed on that day due to the festive occasion. Next day since the fever did not come down, I visited again Aster Medical Centre (International City) and Dr. Jimmy Thomas (General Practitioner) attended me. I showed him the antibiotics and fludrex and asked if these were the right medicine and told him that the fever did not come down. He told me to continue the same medicine. I asked him to prescribe a cough syrup since I also had cough, he said no need for taking the cough syrup. He did not check how bad was the throat infection or if I had any congestion, overall he did not check me at all. I asked him to give me a sick leave as I still had temperature but he denied saying that the treatment is not triggered by the clinic so he cannot give me a Sick Leave. When I asked him if he expects me to go to work with temperature, he said yes. He's carelessness and cruel attitude shocked me. I told him if I had not said that I am taking some antibiotics, then he would prescribe me the same and he would give me sick leave then, and he said yes. I couldnt understand the logic of such a response from a Doctor.

I reported to the customer care department regading this experience; and the response I got from them was that, it is entirely upto the Doctor to decide to give a sick leave. That's all. I told them if the doctor is not in a good mood or he behaves irresponsibly with patients, if there is nothing that can be done.. then atleast I should not visit or recommend this place to any one. I will never stop to complain about this place to any one or at any site, because I felt humiliated by this doctor's un-professional attitude. For any views, comments, please feel free to mail me at: [protected]@hotmail.com

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Sinhala Songs
US
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Feb 08, 2021 10:12 pm EST

Waiting more than 1 hours to get prescription from counter and the representer was very slow working and not giving attention for the patient .

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s kkk
US
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Apr 19, 2020 1:21 am EDT

On 9 April 2020 at round 3:00 pm l ordered medicine till now 10 April 2020 didn't come
Despite calling the pharmacy and customer service several times
My name: Samy Elkaial
Mobile: [protected]
E mail: sssk98@gmail.com

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Shaair ali
US
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Aug 25, 2019 10:04 pm EDT

Dr Heena zarin is really bad behavior with patient. My wife 2 time went their but her way of speaking and treating patient no good. Even she is not telling the medical history. Due to this i ll never come again for gyne at Aster

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Muhammad Tayyab
US
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Jul 10, 2019 5:38 pm EDT

I was feel mot good my health like fever, flu and body pain i was go al muteena branch aster clinic but doctor varun is didn't check me properly and his attitude is so rude, sorry to say but don't like the service of Dubai deira al muteena branch.

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Junior Grimaldo
AE
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Nov 11, 2018 9:50 pm EST

Wrong information from helpline of Aster, misguiding the customers.

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Vino m7
AE
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Aug 15, 2018 5:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Visited Dr anum Saif, Al satwa Branch, worst doctor I have ever seen.instead of treating the patient she judging the patient and interfering in family matter without any decency. She doesn't know anything about me and my family and she simply insulted me and my mother.pls take action. Worst ever doctor

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Aya Dulce
AE
Send a message
Dec 12, 2016 9:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I had flu, Soar throat, Headache and muscle pain and the doctor not even checked my throat and give me a prescription for stomach flu. I visited there for the sake of Trying maybe the Al khail branch is better than I have visited the Aster in Abu Hail and Naif. 😂 the doctor said take the pills and come back after two days. Mabrook she will use me for her test? She talks like she doesnt have knowledge about that medicine. 😂 Please my dear friends, Never bring ur family here.

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gayathri r nair
US
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Mar 28, 2016 12:42 pm EDT

I was consulting dr latha bimal at aster qusais gyenechology.she seemed very warm at d begining.when i concieved her attitude changed and she was indifferent. I had a preterm labr at 23 weeks and when i called she was unavailable.i lost my baby not knowing it was labour pain.when we consultedher after the delivery she was very casual.and said there is no secific reason for this.my husband had called her on d day it happened but she behaved as if she did not know about it.the drs at aster qusais are minting machines sitting just for the sake of money.i wil never suggest anybody to dr.latha bimal at aster for gyenech.not at all commited to the patients god help her patients...

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Kishor K
US
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Feb 22, 2016 11:18 pm EST

Dear Aster Medical Team,

Me ( Kishor K Pillai ) and my wife (Indu Rajan ) approached Aster discovery garden for a medical checkup . As per the insurance process we were asked to consult doctor and get the medical report for the laboratory testing.
Laboratory testing prescribed by the doctor are 1) lipid profile 2) blood sugar 3) Hyperthyroidism.

For insurance claim Dr. Kiran S. Tippannavar mentioned these disease as preexisting.

Since it is a new medical insurance for Indu Rajan, we requested to provide a medical certificate saying these are the test suggested by the doctor and nothing preexisting with respect to the prescribed tests.
For Nuero we used to consult Dr. Mahendra Ramadas, but 1st time we consulted the Dr. Kiran S. Tippannavar and mentioned these disease as preexisting.

Still now we are not sure about we have positive or negative of the said diseases.

Requesting Aster insurance claim department to have a look on the above cases.

Both the patients were registered under the same number #[protected].
With Regards
#[protected]

S
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Sulaiman mostapha
AE
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Jun 17, 2014 5:22 am EDT

Horrible Treatment with Aster - they only survive on the past laurels. Greedy and prescribes medicines for the sake of starting more clinics and pharmacies. I wont recommend the clinic, it is like a fish market,

Overview of Aster Medical Centre complaint handling

Aster Medical Centre reviews first appeared on Complaints Board on Sep 9, 2011. The latest review Delays in x-ray report after continuous followups was posted on Dec 19, 2023. The latest complaint un-professional g.p. was resolved on Sep 09, 2011. Aster Medical Centre has an average consumer rating of 1 stars from 72 reviews. Aster Medical Centre has resolved 1 complaints.
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  1. Aster Medical Centre Contacts

  2. Aster Medical Centre phone numbers
    +971 44 546 001
    +971 44 546 001
    Click up if you have successfully reached Aster Medical Centre by calling +971 44 546 001 phone number 10 10 users reported that they have successfully reached Aster Medical Centre by calling +971 44 546 001 phone number Click down if you have unsuccessfully reached Aster Medical Centre by calling +971 44 546 001 phone number 5 5 users reported that they have UNsuccessfully reached Aster Medical Centre by calling +971 44 546 001 phone number
  3. Aster Medical Centre emails
  4. Aster Medical Centre address
    33rd Floor, Tower D – Aspect Towers, Executive Towers at Bay Avenue, Business Bay, P.O. Box 8703, Dubai, United Arab Emirates
  5. Aster Medical Centre social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Aster Medical Centre contacts
Aster Medical Centre Category
Aster Medical Centre is ranked 189 among 281 companies in the Hospitals and Clinics category

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