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Aspire / No customer service

1 United States Review updated:
Contact information:

Aspire credit card company sent out a mailing called the 'Pay More, Get More' promotion - in my particular case they state in the letter that if I were to come up with $983 by March 14th, 2009, they will issue a credit of $655.

As I am currently unemployed, it took me some time to make arrangements to obtain the $983, but i was finally successful at doing so by 3 PM (my local time, MST) on Friday, March 13th, 2009.

When I attempted (at 3:05 PM (MST) 3/13/09) to use their web page to make the immediate payment, the web page said that the earliest date a payment would post to their account would be on Wednesday, March 19th.

I immediately called their customer service - I was transferred to a supervisor who informed me that they could arrange for the payment to be posted as of Monday (3/13/09) but that they could NOT guarantee that the credit of $655 they promised in the promotion letter would be granted.

I asked that supervisor to transfer me to their supervisor or to a dispute resolution supervisor. I was told that they would NOT do that, but that they would arrange for me to get a call back within the next 48 - 72 business hours.

I explained to the supervisor that I was on line with that the letter the Aspire credit card company sent me did not mention anything about the deadline being 5 PM EST on 3/13/09. Rather, the letter simply said that if payment were made by March 14th, the credit would be applied.

Mu
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Comments

  • Ma
      9th of Apr, 2009
    0 Votes

    MY NAME MARIA LENDEBORG
    MY PROBLEM FOR 2 YEARS IM CLOSE THE ACCOUNT AND CONTINUO PAY BUT EVERY MONTHS PAY WITH MY CREDIT CARD AND THE DO LIKE 5 OR 6 TIME THE PAYMENTS COME BACK BECAUSE THIS IS THE OTHER NUMBER ACCONT AND TRY TO CHARGE ME 35 DOLLAR FOR LAY FEE SO Y PAY BY THE INTERNET SO THIS MONTH PAY 14 DOLLAR FO MAKE PAYMENT BY PHONE AND PLUS THE CHARGE ME ON MY AXCCOUNT 35 DOLLAR LATE FEE SO IM REALY OBSETS FOR 2 YEARS THE GIVE ME A HART TIME TELL ME SOMETHING CANT I HAVE TO DO FOR STOP THIS PEOPLE


    tHANK YOU

    mARIA lENDEBORG

  • De
      19th of Apr, 2009
    0 Votes
    Aspire - apr and payments
    aspire visa
    San Dimas
    California
    United States
    Phone: 9094599760

    I dont know where to go to file a comlaint abouot my aspire visa i have been trying to pay this card for 4 years and they put me onb program and now im off and my apr is up to 40% so im back to original balanbce and sending min.. does nothing i really need help it is so stressfull getting phone all day i swear they call about 7 times a day i dont know what to do can someone please let me know thank you Diane
    loonyw2@aol.com

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