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Aspen Dental Management / billing

1 Albany, NY, United States Review updated:

Hi, My name is Theresa Smith and my account number is 1361723. I had my teeth cleaned at your 979 Central Ave office in Albany, NY on 1/23/18.. The computers were down that day so I was sent home without going over my bill. The next day I received a bill for $146.00 I called right away and was told my bill would be submitted to my insurance company. I have Delta Dental HMO. I again in February received a bill in that amount and have every month since. I have called both my insurance company and the local Aspen office and after a lot of calls I was told in May that you and Delta were in contract negotiations and I was responsible for $36.00. I should wait for a bill before paying . In June I was billed again $146.00. Called again and told not to worry they (Aspen) would fix it, not to pay anything. Yesterday 7/16/18, I received a collection notice in the mail. I am again in contact with the local office and told again not to worry. I AM WORRIED. I do not want my credit ruined over nonsense. I was never told about negotiations with insurance. The Albany office has not been helpful, courteous or respectful which is probably why I never speak to the same person twice. They change employees quite frequently. I would appreciate some help in finally resolving this matter as I don't want my credit ruined. Thank-you, Theresa Smith

Jul 17, 2018
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  • 9w
      17th of Jul, 2018
    0 Votes

    not sure this is any help but I would be disputing this with the collection agency
    you have been misguided by the dental office for months it seems
    oh don't worry we will fix it blah blah
    not like they didn't know
    would also contact the insurance company and see what they an do

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