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Aspen Dental Management / billing

1 Albany, NY, United States

Hi, My name is Theresa Smith and my account number is 1361723. I had my teeth cleaned at your 979 Central Ave office in Albany, NY on 1/23/18.. The computers were down that day so I was sent home without going over my bill. The next day I received a bill for $146.00 I called right away and was told my bill would be submitted to my insurance company. I have Delta Dental HMO. I again in February received a bill in that amount and have every month since. I have called both my insurance company and the local Aspen office and after a lot of calls I was told in May that you and Delta were in contract negotiations and I was responsible for $36.00. I should wait for a bill before paying . In June I was billed again $146.00. Called again and told not to worry they (Aspen) would fix it, not to pay anything. Yesterday 7/16/18, I received a collection notice in the mail. I am again in contact with the local office and told again not to worry. I AM WORRIED. I do not want my credit ruined over nonsense. I was never told about negotiations with insurance. The Albany office has not been helpful, courteous or respectful which is probably why I never speak to the same person twice. They change employees quite frequently. I would appreciate some help in finally resolving this matter as I don't want my credit ruined. Thank-you, Theresa Smith

Jul 17, 2018

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