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Asia Rooms / Asia Rooms Rip-off

1 CA, United States Review updated:

We booked a holiday in Asia through asiarooms.com. Unfortunately, my mother died and so we had to cancel the reservation. We telephoned the telephone number on their website, which we were surpised to read was not (as stated) located in Singapore but in Thailand. The service staff was very unfriendly and unsympathetic to our story. They said "ok, ok, we refund" and when I asked how long it would take was told "soon." Two months went by and still no refund. Many expensive calls went by which were not picked up- did these people close down or what? Finally, we made a complaint to our credit company and they sorted out the matter.

Everything that you read about asiarooms in regards to getting your money back is correct. We should have googled them before we paid, though having to pay upfront before getting a room confirmed should have started alarm bells for us. Guess we were just too dum at the time to believe they were a creditable company.

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Comments

  • Ma
      27th of Jan, 2009
    0 Votes

    My friend did booking through Expedia cancelled and got refund - Asiarooms would not refund .Do not use them . Cancellation policy BEFORE booking stated would refund if booking was cancelled 7 days before but then stated it depended on hotel policy. No problem at all with Expedia

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