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Aramex / rip off compnay

London, England, Greater London, United Kingdom

This company are extortionists! There charges for calculating VAT on imports into the UK are £15 which is twice as much as other couriers.
They delivered my parcel from Australia then rang me to say they had done so in error and that I had to pay VAT (fair enough) and a fee of £15 to calculate the VAT!
Basically they will hold your delivery back until you pay what ever fee they want to charge for calculating the VAT. £15 is 2 hours at minimum wage and in my case almost 20% of the value of my items. They claim that there fees are fair but when I have used other couriers I have been charged £5-8 for the same service.
So if you don't want your customers to feel like they are being held to ransom, use a more reputable company who wont rip people off.

Mr
Feb 12, 2015

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