Apple Ipod Hi-fi — horrible support, no service
APPLE is big company making high quality products, but they don't care about customers at all. Be aware of buying apple products - read this.
I have iPod Hi-Fi docking station which I have received as a gift from my parents about 16 months ago. It was very expensive present, they paid more than $500 for it from Apple online. This docking station has a great sound but it is stopped working last week. I have called the Apple customer service and ask them for help. They said the product is out of warranty and I have to pay for repair, I agreed ( there was no other option anyway ). The send me to the nearby Apple store. I have been waiting in the store about 50 minutes for assistance and after that they told me my product is out of warranty and they are not able to repair that. I have called the Apple again following day and they try to send me to the store again. I told them what happened in the store and they said they couldn't help me. I asked for some supervisor and they transfer me to her. She send me to the store again and when I told her what was happened in the store a day before, she said I have to go for vrepair to third party. So I go to the Chicago repair shop and asked for repair. The technician said they are able to repair that if they will have the part ( metal stick which going in to the iPod ), but they don't have it and there is no possibility to order it from Apple. I have called Apple again, they send me to the store, send me to the third repair party and after that, they told me I have to buy a new Hi-fi docking station. If I ask where, they said they don't know because they don't produce them anymore. I think this is BAD JOKE! I had product from APPLE for more than $500 which was good enough only for 16 MONTHS! Now, I should throw it away and buy a new one - other brand which will be for I hope last longer.
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