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Apple

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Awful quality products

Complaint Rating:  100 % with 1 votes
100% 1
5
Contact information:
Apple
United States
apple.com
Like millions of others that were drawn by the Apple Iphone, I bought mine in Aug '07 and in addition to the phone purchased a 3 yr (extended) warranty plan. A few days ago my phone stopped working altogether and when I took it to the Apple store, I was told that the phone was water damaged as indicated by the indicator. Therefore my warranties would not hold and I would have to buy a new phone. I found that to be a ridiculous technical judgement (and service) because having owned the phone I know that the worst case contact with water could be a slight drizzle that escaped from the sides of an umbrella. And that is expected to be weathered by any phone. My blackberry never failed me all these years!

Why would I ever buy an Apple product when today I lost all my faith in the company. I believe they are cheating millions of people with a product that looks cool without honoring their commitments to repair faulty devices. They even hire 'cool' looking people at the store. For what? It's all about looks...looks that cloak bad customer service. Today I also realized another thing - I know the IPhone will not last as the hottest selling phone...It lacks what the Blackberry and Nokia learnt long ago - good customer service.
Complaint comments Comments (2) Complaint country United States Complaint category Consumer Electronics

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D  17th of May, 2010 by    0 Votes
I personally don't have and have never had a single apple product for myself. But there are 7 kids about me that use these products, i pod, i phone and laptops. - I gotta tell ya, those products get a bashing, beating, thrown, dropped, spilled upon, screen slapped hard down closed, and much more!

lol

So, I think sometimes, some people unfortunately, do get a glitch and when the customer service is not up to scratch and problems occur, it doe slook bad. I see a few complaints on here about apple, but often the service warranties are not done by apple but by sub contractors, sound like you had a bad experience.

I honestly think overall for the millions and millions of products that Apple distribute, sell & maintain, there will be a few complaints. You can please some of the people most of the time, but you can definitely not ever please all of the people all of the time.

Anyhow, hope it all gets sorted.

Good luck :)
N  30th of Aug, 2010 by    0 Votes
Awful quality products?! - first I have heard of it! Apple products have a superior standard. Maybe you just had one of those rare devices that do not function properly. millions of people are happy with their Apple devices, so that just shows you that Apple's products are not the awful quality you speak of. Maybe you personally don't like Apple, but that doesn't mean their products are bad quality.

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