They SOUND friendly, but are very unprofessional and provide zero customer service. They held my check for 8 days, telling me it didn't arrive, then would not ship my order until 11 days after my check had CLEARED my bank. They would take no responsibility whatsoever for their screw-up, leaving me with no way to secure my order before I left the country for several months.
There's lots of places to buy precious metals - give these guys a miss!!