Anytime Fitness / ABC Financial — hipaa violation / refusal to cancel membership
I belonged to anytime fitness in groton massachusetts for 3 years.
I was a loyal fitness customer, loyal to the site and on time with payments. In september of 2010 i had emergency breast surgery to remove a breast lump. I was told by my surgeon to take the gym off to recover. Subsequent from my surgery i developed a musculoskeletal condition effecting my trapezius causing muscle strain. I called the gym to cancel and was instructed to pay the next 2 months and a 150 dollar cancellation fee as well as sedning a certified letter to them and to abc. I was also told by anytime to call abc for additional information.
I paid over the phone with abc my nov payment (As i filed this cancellation on 10 / 28 and it fell within a 30 day cancellation period) . The represenative i spoke with said that they would be cancelling my card so there would be no drafting issues. I sent a ceritifed medical note from my doctor for indefinite return to the gym and a cetified cancellation letter from myself to the gym and to abc. Both were received by 10 / 30 via certified mail with receipt.
On 11 / 3 / 2010 abc emailed me stating the medical note they received needed more detail. That it needed to say "substatial disability. " i provided them an additional medical note (From an additional physician treating me as my surrgeon cleared me to my primary care doctor) and itsent via fax with confirmation on 11 / 4.
At this point i am about to call the police for a stolen bank card and illegal transactions.
I am paid in full with them and they are denying to cancel my membership without the 150. 00 payment. Multiple representatives told me this would be waived with medical documentation. I have provided them more than enough medical documentation. Too much in fact, as i will be reporting to the american medical association that they are in hipaa violation by threatening consumers to surrender protected health information and treatment for commercial advances.
I feel so comletely abused as a female customer. I am a physically strong 20 soemthing female and abc financial has beat me down emotionally and physically, while i am already down recovery from this medical condition. Eveything they have asked me to do, i have done. And they continue to find something "not good enough" and refuse to provide me the cancellation policy portion of my contract, that i apparently signed. They continue to threaten me with more payments due.
Anytime fitness is of no help. Jen refuses to let me talk to anthony vivoamore (The owner) . I can understand their crooked ways if abc is what they are dealing with.
I have contacted the better business bureau as well for all of the above. Hopefully, god willing, no one already belonging to that gym gets sick. Barring death, you're unable to cancel. And for those of you looking to join a gym. . . Always ask their billing company before you join!!! And google them!!!
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