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I tried to make a purchase because a sale event was going on. I wouldn't have made the purchase if there wasn't a sale. I missed the area where I needed to add the promo code into the checkout. I immediately sent their customer service department a notice that I made a mistake. Instead of granting me the promotion, they sent me a reply that they wouldn't adjust the sale. I have bought from them for years. I told them that they lost a customer b/c of this policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today I went to the Ann Taylor store on Lake avenue in Pasadena, CA. I went in at 4.45. I was immediately informed that the store was closing at five. And then I was informed, three more times, that the store was closing at five in the next seven minutes. I thought that it was rather annoying. Other clients were annoyed of course.
I went into the Loft store at Evergreen Walk in South Windsor, CT to return an item, I bought it more than 45 days ago at 20% off and so I expected to get the current selling price of the item because this is what the receipt stated. With the receipt and more than 45 days you get the current selling price of the item. The customer rep. told me that they would not take the item back because it is now selling at final sale price and that I can go try selling it to a consignment store. I read the return policy to her and told her that it does say on there that I can get the current selling price. I really do not mind even though its almost $40. less than what I paid but I did not want the item anymore. The store manager actually told me that because the item is now selling at final price, they cannot take it back even though I did not purchase at final price. This does not make any sense to me and actually contradicts what the return policy on the receipt states. I called the corporate office and lodged a complaint, hopefully will be hearing back soon.
The Store in Highland Park, IL is the worst one. The customer service is SO POOR. I can not believe someone who is so rude, unprofessional like a lady called Kristy Wood is a manager in the Store.. I would never ever go back to this store and never recommend to anyone goes there.
Applied for a LOFT card to get a discount, but will definitely cancel it. NO customer service. All pre-recorded messages and you can't reach a customer service rep to save your life. I tried to set up a payment plan online and couldn't, despite all information being correct (tried three times and gave up). I have always like Ann Taylor's and LOFT clothes, but their credit card bank leaves a lot to be desired. When I couldn't get the online banking to work, I tried calling in my payment. Yes, that will be a TEN DOLLAR CHARGE! Unbelievable. I am easily able to pay my Visa and Macy's card online. I will go to LOFT tomorrow and cancel my card. This company makes it way too difficult to pay your bill. (No wonder, with a $35 late fee...) Not inclined to shop at Anny Taylor/LOFT now, in light of their unpleasant banking policies. Very disappointed. Have been a loyal customer for years.
The very unfortunate news is that so many clients go in to the store and "complain" about rediculous things and get their way! Often times as a result employees get fired. Example: Sometimes clients will come in and completely bend the return pracitce getting full value for items that now cost $4 just because they stomp thier feet. Example: Clients use the 1800-DIAL-ANN line to lodge complaints. Then they go in to the store and say "DIAL-ANN said you would do this." Wheather that is true or not, the associate will likely do whatever you want out of fear, while the person behind you will be dismissed and held to practice. You made your purchase during the promotion and would have qualified for the discount the same as ayone else. If you would have gone into the store and complained you probably would have recieved and adjustment.