Our staffy caine (our son) had a wonderful doctor in altamonte springs me and my husband jason moved to orlando and decided to go to banfield inside petsmart when we noticed he was favoring his foot. Our dog loved to tug on tree limbs and one of his nails got stagged and was ripped off. Soon after that it started to grow back we kept it clean and bandfiled told us it was infected and to give him a pill for infection and like everyone else they sucked us into getting a wellness plan. 65.00 for the visit and 200 to start the plan my number make me a little of more or less. This is before we even met the doctor last name was ruiz located inside petsmart nest to walmart in orlando on sandlake and john young parkway. He was petrified of our dog he wanted to put a muzzle on him, and our dog was completely calm there was no reason for the muzzel, caine took the muzzle as a insult and we were not able to put that on him like any other dog. We ended up hold the dog to mr. Ruiz request so he could take a look at his paw.if your going to be a vet you cant be scared of animals, because they can sense fear. Duh!!! Well we waited 2 to 3 weeks and caine was still favoring that foot it was swelling and he was hopping on 3 legs. It crushed me to see my son in such pain. We ended up taking caine to his old doctor . Doctor marincen in altamontr springs. He loves caine and would not be scared to help him. Our doctor was so pissed off at banfield , he examined caine and he said well if you would have came to me two weeks before we could have saved his toe from being removed... banfield was so scared of our dog they didn't do what they are paid to do. The are vets in training. Now i have collection agency calling my phone... I had a friend who said if they are calling you on your phone for money they had the nerve to put it on your credit. Because i canceled that account after they got more then 4 65 dollars out of me after what they did to my son... we will be seeing them in court... in fact i want to get everyone together to go after these dress up vet doctors... To charge us for services that led to the amputation of my dogs foot... they are people out there who have had their pets die because of banfield... these people think just because we signed a contract they own our bank accounts their wrong... if there is human medical malpractice... this is the beginning of the banfield medical malpractice suit can i get an amen!!!