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American Van Lines / customer service

1 United States

I have had a horrible experience with American Van Lines. We started discussing this move in April. In early July, I paid my deposit and was given a 3 day window for pickup and told that 10 days out I would know for sure which day.

At 10 days out, I started calling and emailing the contact that I was provided. My emails and phone calls went unanswered until 6 days before the moving window, when I was told that they could not meet those dates. I was give a new window of this coming Monday - Wednesday and, guess what? They are not answering my emails. So, here I sit 4 days before the window opens and don't know if they are going to meet the date.

Also, they bill your credit card immediately when you pay your deposit; however I was told by their rep that it takes 7 - 10 business days to get it credited back, if you opt to go with another line when they can't meet the contracted dates.

Aug 9, 2018

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