American Laser Centers / Unsafe practice, facial burn, failure to respond, no refund!
On January 28, 2006 both my sister and I met with Annie at the American Laser Center in Dearborn, MI to discuss permanent hair removal. During this consultation we were told that the hair removal was complete and permanent after 6 treatments, but that we would receive treatments until all hair was permanently removed. After the permanent hair removal was complete, we would be given any necessary follow up treatments if hair growth returned.
When filling out the questionnaire I found a Contraindication section that listed several medical conditions. I spoke with Annie about two of my medical conditions, Lupus and Hereditary Motor Sensory Neuropathy (a condition which affects nerve sensation in my arms and legs similar to a diabetic neuropathy). Annie said that there was absolutely no problem giving me the laser treatments with either of these conditions. Annie pointed out that the contradiction section does not say it won’t treat a person with those conditions.
I received regular treatments from early February 2006 through March 2007 and began expressing my concern that I was not seeing any reduction in hair growth to the technician during my visits. During my treatment on March 23, 2007 a new laser was used for my facial hair. This treatment left me with a scar from a severe burn on my upper lip.
On my subsequent visit on April 13, 2007 I arrived for my appointment and went through the normal questions about whether I have had any changes in my medications or medical situation and my answer was the same as always. At that time Ashley asked me again whether I have been diagnosed with Lupus. My answer was that yes, they strongly suspect Lupus, and my medical tests do indicate this diagnosis, but that there is no positive Lupus test. I was informed that the American Laser Center does not treat people with Lupus, and that even without Lupus, I should never have even been treated with my nerve disease.
Ashley spoke to a nurse and was given approval to treat me again. But by this time I had done more research and realized the danger I was placed in by receiving the treatments in the first place. I spoke to Michelle, a nurse with the American Laser Centers, and we discussed my situation. She did not feel comfortable that with my medical background that I ever should have been treated. I was told that she was referring my case to the legal department and I would be contacted.
I have tried contacting the American Laser Center numerous times and if anyone even answers the phone to me, I am always promised a call back. I was told about 5 weeks ago by a person in the legal department that I would be offered a refund of my “unused amount.” I told her that I was not satisfied with that resolution. I explained to her that I had told Annie about my diagnosis during my consultation and was told that it was no problem, that I have not had any reduction in hair growth, my health was put in danger for 14 months, and I have a scar on my top lip from the last treatment I received. She stated this was new information and she promised to get right back to me.
I have given the American Laser Center 3 months to respond and I feel that I have been more than patient. I paid $6000 for the treatment and I feel at a minimum they owe me a complete refund. I STRONGLY urge anyone who is considering doing business with American Laser Centers to use extreme caution. Their hands are out when they want your money, but afterwards they do not care about their patients.
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