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American Home Shield [AHS]
American Home Shield [AHS] Customer Service Phone, Email, Contacts

American Home Shield [AHS]
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1.2 1344 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1284 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Home Shield [AHS] reviews & complaints 1344

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6:53 pm EDT

American Home Shield [AHS] service on 5/14/2018

I have a remote control 62 in high-end fan I was not offered a fan that cost $30.00 from home depot 32 in no remote control with a pull chain. It was not similar features, or capacity, or efficiency, I was lied to on the phone by the company saying that's my only choice or $90.00. When I went back and looked at the contract and it says AHS is responsible for installing replacement equipment and parts of similar features, capacity, and efficiency, but not for matching dimensions, brand or color. I called back and said I was not told the truth and want a manager. All mangers are in meetings and there is nothing they can do. a 32 in fan with a pull chain compared to a 62 with remote control is not the same features, capacity, or efficiency

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8:48 am EDT

American Home Shield [AHS] garage door

Called American Home Shield to service a broken garage. They sent a person out, but $75 (and two minutes) later, I was told that it isnt a covered service. I called AHS immediately and they verified that it was not a covered service. I asked why would they send someone out if they knew this, and the response was that I should have read the contract. They atd THIEVES!

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8:40 pm EDT

American Home Shield [AHS] claim filed for pipe leak, that wasn't pipe leak

We filed a claim on or about April 24 for what we guessed was a pipe leak. AHS sent out Budget Go over. The plumber couldn't duplicate the leak (did no other inspections except turn on the tub). Plumber assumed there was mold because of "leak". We had a mold company come out. They cut a 3ft hole in our ceiling and found ZERO mold. The plumber came back out, didn't find a pipe leak. Finally did more investigating and found the tub spout had a leak. Replaced a $7 tub faucet spout and left us with $1500 in mold and ceiling repairs. The supervisor at AHS told us "it's not out problen" and the home warranty policy doesn't cover mold. THERE WAS NO MOLD. WE HAVE A 3FT HOLE IN OUR CEILING due to incompentancy and negligence with the plumber AHS sent out!

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12:58 pm EDT
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American Home Shield [AHS] support with an escalation due to service levels from a vendor

I had logged a call for my washing machine
The vendor had gone out and advised that they required parts.
I then scheduled a recall after the part had arrive
The vendor did not show up 3 time
During this time, I have made numerous attempts to reach them and they continue to be very rude on the phone, put the phone down a few time. I took 3 days off to accommodate the dates and they did not show up
When I call each time now, they either hang up or they are not willing to accommodate my availability as cannot take off from work again.
I called your customer service team and requested for a supervisor to call me back.
It has been day 4 and am not able to get a hold of a manager and am told that I have to accept what I am offered regarding dates and times
Your customer service has been an absolute horrible experience as I have called numerous times and all I am requesting is for a call back from a supervisor to support the request from the vendor to support my availability seeing that they did not show up 3 times.
I have had no luck at all with getting a hold of a supervisor, yesterday I had a voicemail from a supervisor advising that the issue has been resolved as there is an appointment scheduled.

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2:48 pm EDT

American Home Shield [AHS] hot water heater

5/9/18 [protected]
Water heater installed in 1994 had a leak. Your tech came out and said it needed to be replaced due to a dialectric fitting. Both a Ruud.com (invented water heaters and in business over 100 years) and a local plumber (I was referred) to said this part (as shown in manual online) does not come with the unit or any Ruud water heater. It is also not the cause of a leak for a 24 year water heater. The first rep said it would be replaced with some cost for modification. Then a rep called and left a message to read contact — not covered. How can a 24 year water heater leak due to a part not used or needed on a water heater? This appears to be a ploy to get out of paying a claim on a $1000 per year contract.
Ask for a manager to call me yesterday. It's the end of today and still no call. All reps getting run around online although they agree this doesn't make sense.
M. Burton, Parkland, FL

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12:02 pm EDT

American Home Shield [AHS] plumbing/contract

5/9/18 and 5/10/18. Contract # [protected]. I recently requested for my plumbing to be service due to stoppage when the contractor came out and indicated the plumbing would not be able to be fix and we would have to pay out of pocket and someone would contact me. I received a call today from a representative which game the the same information the service rep did. I explained to the rep I would like to speak to a person in charge in regards to my contract which i was transferred was told my contract was cancelled. I am needing a supervisor or director to contact me at [protected]. Regarding my previous service which i am wanting to cash out and for the coil. Please contact me asap to review my contract issue and policy.

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9:48 am EDT

American Home Shield [AHS] air conditioner (ac)

AC went out on 5/5/18 (Saturday afternoon) Called and got voice system. and No call back on when repair would be done. Called 5/6/18 spoke to Rep who tried to find anyone in the area available. They finally called on Monday 5/7/18 to let us know they had NO ONE available until Tuesday sometime in the afternoon. We are under 85 Plus temperatures the entire time. Two little ones in the house, and two adults with health conditions. (Asthma for one). They have NO weekend emergency companies, they don't even try to get some. I guess when someone dies because of their incompetency then they will get off their behinds and fixed this asinine issue. Then they still have the audacity to charge a co-pay. They just keep getting worse and worse in their customer service. Will be going to a new company if I find one, so far they all suck.

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2:03 pm EDT
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American Home Shield [AHS] electric meter box - appealing denial by ahs

April 17th. Submitted a request for electric meter jaw repair, Receive confirmation that R&R electrical has been assigned to my case
electric company provides maximum of 10 days to fix issue or they turn off power
On April 19th, upon hearing nothing, I contact R&R Electrical, explain the issue and mention that a permit will be required before the electric company would remove the lock on the meter box for diagnosis. Given an apt for April 24th.
Electrician does not make it on April 24th because he was held up at another job. Appt is now rescheduled to April 26th- (note the 10 days are dwindling fast)
Electrician shows up on April 26th and obviously the meter is locked so he cannot perform a diagnosis. R&R calls me and I explain as I did before that a permit will be required before the lock can be removed. Went back and forth (by the way, R&R Representative is very pleasant and professional). I finally conference in the electric company and the contractor and they reiterate that the permit is required before anything can proceed.
April 26th. Everything starts to get frantic. the pleasant lady at R&R contacts AHS. I get a call from AHS later saying that service is denied. Asked why and she couldn't articulate why, just that its denied.
Because I am running out of time, I authorize a payment of $250 to R&R to obtain St. johns county permit so we can get moving. By now, I have completely run out of time for comparison shopping . Besides the electric company threatening to turn off power, I also have new tenants scheduled to move in on April 30th. I then call the AHS appeal department, a nice gentleman answers the phone, tells me he doesn't understand why its denied. I conference in the R&R lady and she provides a breakdown of all the costs to AHS. The gentleman notes down everything and asks me to hold on while he waits management's approval. While I am on hold, a lady comes on the phone and says it is denied. I am very confused at this point. I refer to section 3 which says
Electrical: Covered. All components, and parts including Direct Current (D.C) wiring, lighting fixtures and built in exhaust/vent/attic fans except: NOT COVERED: audio/video/computer/intercom/alarm or security wiring, face plates, etc. No where is it mentioned that the meter box repair is not covered.
She then refers me A3 which states that the covered items must be installed for diagnosis within the confines of the main foundation of the home or attached or detached garage with the exception of air conditioning, heating, electrical panel etc.
She reiterates the use of the word 'confines' to justify the denial. So, although the meter box is attached to the house, it's outside the house therefore does not meet the requirement although section 3 never excluded the meter box from coverage. The word confines is very subjective here .
To summarize my issues;
(1) it took 10 days from when I submitted the request for AHS to deny my claim, leaving me with no choice but to go with their very expensive contractor. I called several within Jacksonville and they quoted me a prices of between 300 and 475 including permit fee but due to the 10 day max provided by the electric utility company, I had run out of time. I am now stuck with a $745 bill which I would have halved, had they provided a decision sooner.
(2) No where in the AHS contract is it explicitly stated that the meter box which is connected to the foundation is not covered ; its all open to interpretation which is why I was getting conflicting responses from the company.
(30 April 28th. R&R contractor came to the house to perform repairs. He left without completing the work, saying he needed to order the correct parts and would be back on Monday. Again, I had to call the electric company and request an extension til Monday. Meanwhile I got an email from AHS stating the work was completed which is not true. Also, they shouldn't debit my credit card for the $125 fee until this matter is completely resolved.
Desirable resolution. I am asking that AHS review their contracts and explain why they are denying this coverage when the nowhere is the meter box mentioned as not covered. I am also asking that they refund part of the costs to R&R given that it took almost 10 days to address this issue giving me no time to compare costs. The meter box issue is very sensitive as any electrician would inform you so why wasn't this issue given the attention it needed. I am also requesting that they refrain from debiting my account until this issue is resolved.

Anne Ngugi, [protected]

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8:17 am EDT

American Home Shield [AHS] multiple calls and repairs to dishwasher with no success

We had service on 7/5/17 and 12/2/17. Called for service again on 12/21/17 and no call from a technician, called AHS several times and the systems were always down. Called for service again on 1/8/18 - again no call from technician. Several tried calls to AHS and no one could help. Caused to hold on the line for an hour before anyone answered - then couldn't help. Spoke with technician on replacing dishwasher since it doesn't get fixed - he told us to call AHS - tried but no one could help.

Finally just replaced my dishwasher because when the technician came, it worked for a day or two - then stopped working. The problem was the top control panel.

Would like help paying for new dishwasher because the customer service I received was very disappointing. I have gone five months without a working dishwasher. I'm frustrated and considering cancelling my contract.

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Mickey Faulk
, US
Feb 10, 2020 4:30 pm EST

American Home Shield is the biggest rip off ever sold to the public! No service at all and techs have no clue what they price and quote All calls to Phillipines and waiting hours or cutt off. No way to contact Memphis Home Office. I am filing a suit againt this [censored] company this week. Worst ever.

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8:32 am EDT
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American Home Shield [AHS] denied claim

We had a leaky pipe issue inside the wall on one of our bathrooms and AHS sent someone from Hartman's Plumbing out of Salado, TX 2 days later. The plumber shattered the sewer stack with his jigsaw when cutting through the drywall to get to the leak. He then took a couple of pictures and left. He never came back, all calls go straight to voicemail, and he's not returning any calls. He also told AHS that the job was "completed" and they closed the ticket. He also told them he'd been trying to get a hold of us "for days" and yet we don't have a single voicemail or missed call. When we called AHS and told them what really happened, they started refusing to cover the claim stating that our builder built it that way so it's not "normal wear and tear"! We've had renters in the home for one year now, but prior to that we lived in the house since it was newly built in 2013, and our daughter used that bathroom the entire time and there was NEVER a leak! Now AHS is saying it's our word against theirs! What a ripoff! We're still in the process of getting estimates on fixing THEIR mess but I can say for sure that our lawyer will be sending them the bill, including legal fees!

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2:47 pm EDT

American Home Shield [AHS] water heater replacement

AHS sent a technician out to replace water heater. He said that since water heater was in bedroom, he would not do it. It's not a bedroom but storage area but a bed is there. So we call d AHS and explained. They said if we got another's plumber and he said it was up to code. Go ahead and replace. We did. Water heater is enclosed in a large closet type room, with proper drain in floor, with separate door. No problem. We called American Home Shield afterwards, and they said, since they didn't authorize. We would get no money back. But the person we spoke to, did authorize. I feel very betrayed. Conned! Why would I pay for service and and not do what they say? We were led to believe that what we did was ok. Now I'm out of a lot of money, and paying for a worthless contract.

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Neva Settle
, US
Apr 10, 2018 8:43 am EDT

I too had a similiar experience with AHS. They sent an HVAC rep out to check my unit. They rep gave me a card and told me to give him a call if I want him to fix my unit. AHS denied my repair stating it was a pre existing problem. Repairman said compressor needed to be replaced. I was out $125 for service call. A co worker recommended a repairman . After a detailed check of my system, he discovered a wire was disconnected/burnt in compressor and only charged $120. AHS refused to refund my $125 deductible paid to them or reimburse my repair costs.

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10:12 am EDT
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American Home Shield [AHS] hot water heater

I am a new customer and have been trying to get my hot water heater fixed. I am a disabled army veteran and need to have hot water.
My contract number is 231 223 132. Why cant you guys get me to the right person to get this done. This is very bad customer service. I have been talked to rudely by katrina and another women by the name of pat! Pat happen on 3-24-2018 at 12:20 in the afternoon. Katrina happened today at 0825 hours. I am not a happy customer.

My home phone is 940-442-3492 home address 10228 franklin drive, providence village, texas 76227.

Thank you, dr. Michael butler, retired army vet

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2:54 pm EDT
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American Home Shield [AHS] refrigerator

I submitted a service call on February 21st. The first service company made it out on February 27th to come in quickly and tell me that the back electrical panel was burnt up and that they'd order a part and get back to me. Well on March 2nd they called and said it would not be until next week because they had a family emergency. I waited a couple of days and come to find out they had switched my service to another servicer without telling me and I had to call AHS to have them get this servicer called. So I waited another couple of days for the next servicer to call me and they showed up and told me the same thing. They ordered the part and came back on March 9th to replace it only to find out that the front electrical panel also needed replaced. They told me that it would be 5-7 days before that part came in.
I just not got a call from that servicer telling me that the part is backordered until April 14th and won't be able to come out until about April 25th.
I called AHS to see what you could do and all you can offer me is to give me money for the part but only after we buy a new refrigerator.
I am not happy with that answer and I say that after all the money we've wasted on food and having to buy ice to keep some of it cold in ice chests that we need to be getting more than that. We should not have to wait 2 months for this to be fixed!
You need to replace our whole refrigerator now or have lost our business in the future.

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7:04 pm EDT

American Home Shield [AHS] samsung refrigerator model rs267tdrs

Re. Contract #[protected], Service Call #[protected]. I placed a service call wih AHS on 02/23/18, due to my refrigerator not cooling. AHS assigned a repair facility here in Tallahassee, FL, who informed me that they don't work on Samsung refrigerators. After another call to AHS, they assigned Calvin Robinson Repair & Maintenance to perform the repair. A repairman arrived at my home on 02/27/18 and determined that the condenser fan had failed and needed to be replaced. He also told me that he had to contact AHS for approval before ordering the fan and replacing it. I tried contacting him for an update for two days unsuccessfully. On 03/01 I received a call from Jan at AHS letting me know that that AHS is not authorizing the repair because there's a lawsuit against Samsung involving my model Samsung refrigerator. I contacted Samsung and they issued a work order to David Quick Appliance Repair. On Friday, 03/02/18 David Quick arrived and soon discovered that my refrigerator just need to be reset. I was charged a $90.00 out-of-warranty service fee. David Quick also informed me that there are currently no class action suits that he's aware of against Samsung. I researched it and I can't find anything of the sort either. I'm very upset with AHS. If there was a class action suit against Samsung it shouldn't matter. The contract says AHS doesn't have to pay if the manufacturer's product is defective. I shouldn't have to pay AHS the $75.00 service call fee because they didn't authorize the repair.

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1:26 pm EST
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American Home Shield [AHS] plumbing

I have submitted two complaints regarding my coverage, or lack thereof, to nik varty and tim haynes. So far, I haven't heard from either one of them. I live at 8440 edgar dr.in orange, texas. My water heater issue is almost a month old. The plumber you sent to my house, who only showed up 4 days after he was first contacted (plenty of time for my leaking water heater to mess up my downstairs bathroom ceiling — I sent photos on the other 2 complaints). Action plumbing left a proposal on their letterhead detailing what needed to be done. Nowhere does it mention any additional costs or "modifications" to anything. It was only after they left and I received a call from ahs 3 days later that I found out anything about these totally unnecessary modifications. Incidentally, the "supervisor" who called me knows zero about plumbing. I have attached a copy of the proposal I received from action plumbing. You look at it and tell me where any extra fees were ever mentioned? Surely that's not how they or you do business — adds fees after the fact? I asked about a cash-out. Well, I was offered just over $400. Seriously? You'll pay action plumbing for the tank + labor but you'll only offer me $400? I'm not understanding this at all. I've had a licensed plumber give me a bid and a detailed description of the services that were needed. None of the modifications suggested by your plumber were needed! The "pan modification" he suggested must be the cost of the pan. Fine. I'll pay for the pan. But that other stuff? I'm waiting for someone to try to explain the proposal I received from action and then tell me why it's okay to add stuff once they leave my house. Look at the proposal! Down the left side of the paper there's a model and serial# for the water heater. Below that is a series of fittings (pvc) that are needed. On the right hand side of the page under "description of work" it sates 50 gal. Gas ge w/h bust in attic. Now, look under "other charges." what do you see? It says, "pd ahs." so why are there now other charges to the tune of $440? Would somebody please give me an explanation?

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Update by Haynes Family
Mar 09, 2018 1:26 pm EST

I'm waiting for an explanation...

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3:42 pm EST
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American Home Shield [AHS] plumbing

February 28, 2018
Mr. Nik Varty
CEO, American Home Shield

Mr. Varty,
In January of this year, my family purchased a home in Orange, Texas. At closing, we purchased the $565 home warranty from your company. We wanted the added security of knowing that although our new home was in great condition, we'd be covered if something happened. Well, it did. On Thursday evening, February 15, 2018, I noticed drips of water falling through our downstairs bathroom ceiling. A quick check revealed that the water heater in the attic was leaking and the pan had rusted through. I turned off the water to the tank (and the gas). The next morning I called AHS. The automated answering service stated that you were experiencing a high volume of calls and to try the web site to report a problem. So, I did. I received notification that a plumber had been assigned to my request and that I would be hearing from the plumber within 24 hours. By mid-morning on Saturday, I still had not heard from the plumber. I went to my dashboard and saw the live chat feature. I started a chat with Caprice A. and relayed my situation to her. I told her that I'd tried to call the plumber directly (Action Plumbing, Lumberton, TX) but no one answered and their answering machine was full so I couldn't leave a message. Caprice A. put me on hold and called the plumber on their emergency number. They indicated that they could not get to me that day, but maybe Monday. I told Caprice A. that I thought my situation was an emergency and I was worried about losing the ceiling in my bathroom. I also asked her what constituted an emergency. If your company saves records of online chats, my information can be verified.
The plumber finally showed up on Tuesday. He replaced a wax ring in the toilet that was leaking, looked over the water heater situation and took a few pictures. He told my mother-in-law that he would send the pictures to his boss, who would then send them to AHS for approval. I heard nothing for the next few days but noticed that parts had been "shipped" according to my dashboard. On Friday, February 22 (after my ceiling had collapsed) I received a voicemail from Dion. Dion stated that the cost of my water heater and all associated labor would be covered by AHS. Then he added, but…there were additional charges that wouldn't be covered. Among those were: $235 to modify the water line; $110 to modify the temperature and pressure valve; vent pipe modification for $35 and drain pan modification for $50. That comes to $440 in add-on charges. Prior to all of this, I went to the plumber's web site and read the reviews. One reviewer in particular noted that this company likes to add unnecessary additional costs (he mentioned the exact same items they wanted me to pay). He even stated that when he questioned the plumber, the plumber said that AHS wouldn't pay him enough so he had to add things to recoup his money. Well, that was enough for me.
I have since chatted with Robert S. on two occasions. The first time I told him that the plumber stated that my water heater and pan would need to be replaced. Robert S. said that there was no record of the plumber submitting anything as of that moment, so he couldn't say whether the water heater was covered or not. I asked him if that was the case, why did it say the parts were "shipped" on my dashboard? Why would parts be shipped if they hadn't been approved? Robert S. reiterated that AHS hadn't heard from the plumber yet. (I did notice later in the day that the word "shipped" on my dashboard had been changed to "ordered.") Interesting. Before the chat ended, I also stated that I intended to have a licensed plumber come to my house and give me a bid for the same job. I told Robert S. if the plumber I called out told me the charges were needed, I'd pay it and not say another word, but if he said those modifications were not needed, we'd have a problem.
The plumber we called for a bid showed up Friday evening. He looked everything over and wrote up a bid. Then he sat down with my wife and I and explained exactly what they would do and what it would cost. When he finished, I asked him about the water line modification. He said it wasn't necessary because a replacement water heater would connect in the same spot. I asked about the vent pipe. He said it was up-to-code and in great shape. He also stated that the T&P valve is part of the water heater (which it is) so there'd be no reason whatsoever to modify it. The valve on the cold water side that controls the flow of water to the heater was inspected and was deemed to be in excellent working order as well. Again, no need for a modification of any kind. He did state that the $50 "pan modification" was probably the cost of the pan, which most home warranties don't cover. So, that made sense. My mind was clearly made up at that point.
On Saturday morning, my wife actually spoke with another AHS representative to let them know where we stood. She also asked about the situation with our ceiling. The lady she spoke with said that it was our fault because we didn't call it in as an emergency. You representative stated that since we went online and reported it instead of actually calling it in, it was our fault. My wife tried to explain to her that we tried to call it in, but the automated message indicated that AHS was experiencing a high volume of calls and suggested going online to report a problem. So, we followed the protocol suggested by your automated answering service. But it's our fault for not calling it in? This lady was very rude and condescending. She mentioned a cash option. My wife asked her how much that would be. This woman stated, "I can't tell you that." I'm not sure how anyone is supposed to make a decision based on that response. My wife called me upset, so I went back home and tried to call AHS. I got the same message about going online due to heavy phone traffic. This was the second time that I chatted with Robert S. I'll state again that if you keep a record of chats between your company and customers, these conversations can be verified. I told Robert S. about the bid I'd received from a different plumber and about how the extra "modification" costs were not needed. I know he just handles issues over the phone, but I am sure he could tell how upset I was. I made it clear that I would not be paying the additional costs.
After I hung up with Robert S. I got on the Internet to try to find a corporate office number. I called the one I could find and spoke to Kieara (no chat this time). I told her I wanted to speak to a supervisor or someone in charge. She told me that the people I was requesting to talk to weren't available on the weekend, but she would put in my request AND that I would be receiving a call Monday morning. Sunday evening, the plumber (Action Plumbing) called and wanted to know when he could come do the work at my house. I told him very plainly that I would not pay the additional costs, except the pan. So, Monday morning I noticed that there were no more requests pending on my dashboard. I also did not receive a call from a supervisor. So, Monday afternoon, I called AHS once again, and once again I ended up in a chat, this time with Trice W. I went through the whole thing with Trice and asked about the cash option. He indicated that he could put in a request to that office and I would hear from someone within 48 hours. I also asked for the name/contact information of someone higher up the chain. He indicated that direct contact information couldn't be released. He did provide your name and the address to the Complaints Department.
Mr. Varty, I do not feel I am being unreasonable. If the original plumber had come out when requested, my ceiling could've been saved. For whatever reason, though I had turned off the water and gas to the tank, it continued to leak. Apparently there's a hole in the tank itself and the pan had rusted clean through in several spots. I did everything I knew to do to stop the water. I packed towels/rags around it hoping to minimize the damage until the plumber arrived. But my situation wasn't deemed to be an emergency. I have also requested on 2 occasions to have a different plumber assigned to my case. Both times I was told it wasn't possible after a request had been submitted. So, I guess what your company is saying is that we're stuck with one plumbing option whether we like it or not. There's in excess of a quarter of a million people in the Golden Triangle area (Beaumont-Port Arthur-Orange) where we live. Surely there's more than one plumber to choose from. Here's the reality for my family right now: Despite paying for the top service warranty with your company, I'm about to lose money out of my pocket because no matter what happens with my water heater, I will be out several hundred dollars, if not more, to repair my bathroom ceiling. I have pictures. It's not pretty. I need a quick resolution to this ordeal. All I am asking for is to be treated fairly. Since the original plumber had already submitted his quote to you (with the additional charges included), I am thinking that the cash out would be the figure for parts and labor that he turned in to you, minus his add-ons. From what Dion said when he left a voicemail on Friday, February 23, AHS was covering the entire cost of the water heater and labor/installation. So, what was that figure? No one wants to say. Everyone is quick to rattle off the additional charges, though. I am more than positive that I can get a professional job done for the figure Action Plumbing planned to charge and that the "add-ons" won't be necessary. I have a bid stating that already. Going out-of-pocket completely makes the reason we bought the top warranty moot. In the meantime, we can't wash clothes or run the dishwasher. It's been over a week and a half now. My daughters can't use the shower in their bathroom. This is not at all what I thought this process would look like. There's also one additional thing that really bothers me about this whole situation with Action Plumbing. My in-laws live with us. They would've paid Action Plumbing whatever they said because they don't know anything about plumbing. I am quite sure that a lot of older people would've done (and have done) the same thing. A water heater is an essential item, so they pay. My home has two water heaters, so we are fortunate to not be completely without. I would strongly recommend finding another plumber to do business with. In fact, I'd be extremely shocked if this hasn't happened on claims between AHS and this plumber before. In the end, your customers are getting the short end of the stick.
As of today, February 28, it's been 13 days since I first reported the problem to AHS. I feel like I have been passed off from one person to the next without a resolution. We have been talked down to and patronized enough. We paid for a service and so far we really haven't received any. No matter what, I do not want anyone from Action Plumbing showing up at my house or calling me ever again. I will be filing a complaint with the Better Business Bureau within the week with the sincere hope that no one else gets duped by them. My family deserves better. I look forward to hearing from you. In the meantime, enjoy the hot water and being able to run your clothes washer and dishwasher. I wish we could.

Thank you,

Larry & Aliceson Haynes
8440 Edgar Dr.
Orange, TX 77630
Policy # [protected]
(409)988.4292 (my cell)
(409)988.3985 (wife's cell)
(409)313.6034 (home)
[protected]@woccisd.net

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American Home Shield [AHS] heat pump contract #[protected]

I called on December 27, 2017 for service on a heat pump and they could not provide a service provider until January 22, 2018. The service provider
stated that the heat pump needed to be replaced, I was called and was told it would be $560 to provide the Freon needed for the heat pump. I was then told on February 2nd that the system was going to be replaced. That is where the delays started. I have bee calling every day since February 5th and I have been hung up as well as being transferred to dead lines where I was disconnected. I am now waiting for an area authorization manager since Monday the 12th of February. I have even been given wrong numbers to contact the people in authorizations.
I feel this is an unreliable service company.

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American Home Shield [AHS] customer service & contractors

I am just emailing, because I wanted to share my experience with ahs! Since signing up with this company, I have had nothing but headaches and very bad service and horrible customer service. I honestly have no idea how this company could get away with charging so much money, barely ever servicing what's expected or promised for that matter and still be in business. Not only is the customer service horrible, and the contractors all horrible, but it's ridiculous that I have to wait on hold for always a minimum for 45 mins to an hour just to get through and not have anything resolved. My oven has been broken for over six months now. I've had a contractor many many time, and it hasn't been fixed. I'm paying a fortune every month for what? The last time I called to try servicing my oven for the fifth time, was on february 12th 2018 aldine 2:30pm. I called and asked if there was a number or email I can reach out too, and the representative told me she was the one to talk to. That there was no supervised or manager I can try talking too. I never heard of a company that doesn't want their customers feedback or suggestion. That's another reason this company is a [censor] scam. I can not wait for my contract to end. I've wasted so much for [censor]. Congratulations, I award you worst company, worst staff and biggest rip off company to not only exist but of 2018 too. Don't worry about fixing my oven for the [protected] time; i'll go out of my expense and buy a new one even though i'm entitled to a new one through the contract I already have. Thanks for all you have helped with which is zero! Btw I accidentally put I have a 3 family when I really have a 2 family. I can't imagine how much more i'd be saving if I hadn't made that error. That doesn't matter though, I know i'll have better service with the next company I sign with. I'm such a sucker for even bothering trying to get my stove fixed. Horrible horrible company this is. The worst!

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American Home Shield [AHS] warranty repair for plumbing issue

I am writing this regarding American Home Shield Corporation because I am very dissatisfied with the outcome of my plumbing issue at 3650 McGinnis resistance. I purchased my house in April of 2017, in May 2017 I purchased the American Home Shield House Warranty to protect myself for any unforeseen problems with my new house.

Recently, I was smelling sewage at 3650 McGinnis residence, it took me about one month to identify where the smell was coming from. Two utility drain downstairs were emitting the sewer smell. Immediately I contacted American Home Shield warranty to help me with this serious problem. I paid my $100 deductible for the plumber. The plumber arrived at my house on 12/11/17 to identify the root cause of the sewer smell. The plumber indicated that the two utility drains are missing drain traps and the drains are connected directly to main house sewer line. He also indicted that the repairs should be completed ASAP since Methane gas is present in the living environments (copy of the plumbing write up attached).

After a few days of not getting any feedback from the plumber or American Home Shield, I decided to call American Home Shield myself. I was quickly notified that my claim was rejected. I was trying to understand why, but the only answer I received is that I don't have any drains in my house and my warranty does not cover that.

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American Home Shield [AHS] heating system

Too lenthy to try and complain to incompetent ppl. PLEASE CALL ME, CHERYL OR STEPHEN PETER At [protected] OR [protected] asap. We are 100% completely dissatisfied with AHS. and want to speak with someone other than customer service. Need to be spoken, not emailed. I want to speak with someone with authority today Jan 31. 2018. Steve or Cheryl Peter

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Shaun R.
, US
Jan 31, 2018 1:18 pm EST

Hi Mr and Mrs Peter. I'd like to be of some help. No number is provided. What seems to be the problem?

American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

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